Kiyo’s Transmission Service

I took my car here to be diagnosed for a transmission issue. The team including Wayne were very professional, fast and reliable. Very affordable and trustworthy, I definitely recommend their services.

Took my car here for a transmission rebuild. I’ve had it a week and it seems to be working. They sort of missed the alignment with the shifter and the car doesn’t always engage in reverse when shifting out of neutral, but if I go to park and back to reverse it always comes through. I’m split on this place because while they seem to know what they’re doing mechanically, the customer service is pretty horrendous. For starters, they have no office. Merely the extremely elderly woman who is the only one that answers the phone. She is nice, but very hard to understand. The only other person to talk to is the owner, Wayne. You have to ask for him and he is not available very often and on a few occasions he asked to call me back later then neglected to do so. I understand if things aren’t going to plan, but at least keep me updated on the situation so I can plan accordingly. I need my vehicle for work.
It took them about a week to rebuild the transmission. I went down on a Friday evening after they called me to pick up the car. I couldn’t afford to pay for the whole service on my own so I had snagged credit card info from my parents on the mainland. When I arrived they informed me that they «had a policy to not take cards over the phone». Apparently they had recently been scammed with a fake credit card and lost out on some money. I understand their reticence to continue with that form payment but the only information I had been given was that they «took major credit cards and did not take checks». I tried to speak to them about the policy but I was met with a response from Wayne, the owner, that I would liken to talking to a petulant child. Angry, unreasonable and pouty. I couldn’t get the car that evening so I missed out unnecessarily on an evening of work. Had there been any forewarning, I would have easily had another payment method ready to go. Went back the next morning, with a friend, and tried to express my disappointment to Wayne and asked if he would would compensate me for the missed work on account of the fact that the payment information had been poorly handled. He would not. In a sidebar conversation he told one of his mechanics working near by what I was saying and that mechanic immediately approached me and starting telling me to «Leave you f#*ka…quit talking stupid… etc., etc.» It was extremely threatening and unprofessional.
Seeing that I was going nowhere fast, I decided to just pay and leave. The elderly woman who handles payment had no idea how to operate the payment system for the credit card that I had obtained through a friend. She actually turned and asked us, the customers, if we knew how to operate this credit card machine. She tried to call her help line three times, asked the mechanics and owner for help, no one had any idea what they were doing. Eventually we got it figured out but the woman ran the credit card for the wrong amount, she shorted it the amount of the sales tax. Luckily we had cash on hand and payed the difference that way. Who knows, if we hadn’t had that she may have doubled charged our card for over $ 2000.
So, in conclusion, they seem like they probably know what they’re doing mechanically, especially considering the other Unilocal reviews I’ve seen. But bear in mind that the «customer service» consists of one elderly woman who is unfamiliar with her own systems, an owner who clearly would rather stay under a car all day than talk to a customer. and a staff that has no reservations about cursing at and threatening paying customers.

I will recommend Kiyos transmission to everyone. He was extremely nice and tried everything to fix my transmission before coming to the conclusion that it needed rebuilt. He was busy but took my car right away and had it back to me in a week. Very affordable and gave me a 2 year warranty. Thank you very much, you have my business from here on out and I’ll recommend you.

Wayne at Kiyo’s was so helpful and honest with my car problem. I thought it was the transmission like everyone said. Wayne took a look at it and said it was minor problem and could easily be fixed for a fraction of the price. Highly recommend Kiyo’s.

If any one needs work on their transmission I highly recommend these guys! The shops owners name is Wayne. He’s very thorough, straight forward, honest, and fair.

I thought I was having trouble with my transmission but Wayne checked it out and said it was fine. He even had another staff drive it to see if there was something wrong but there wasn’t. Anyway, I gave the shop a 5 star because other places I called would have charged me $ 50-​$ 125 for a diagnostic test! I got charged $ 0.00 at Kiyos. The transmission problem was probably in my head cause my car is now 5 year old and starting to make noises that it didn’t make before. Anyway, I know where to go if my transmission ever goes bad.

He may take a while but he always take care of me when there are issues with my car. If he can’t fix it, he will figure it out and get it fixed. The shop is always busy, the workers are nice and friendly just like the owner.

Wayne was extremely accommodating, professional, and above all, honest. When I called in the morning, he was able to fit me in that day. He did the extra legwork by contacting Chevrolet and found out that my car was still under warranty. He could have done the work and gotten the business but that is obviously not his style. Although I cannot attest to his transmission work on this occasion, I can say that he came highly recommended by my coworker.

I sold a good car to a fellow, and the next day the reverse gear wouldn’t work. The fellow took the car to All Trans in Mapunapuna. All Trans told him they’d have to replace the clutch, some internal trans components, and all the linkage, and it would cost him $ 2,200. He panicked and demanded his money back. I had to refund him his money. I took the car to Kiyo’s, and Wayne was reassuring and told me he would take a look at it. He then called and said he could fix it at a reasonable cost the same day. Final bill was $ 428. He even kept the shop open late so I could pick up my car. His mom works with him, and was very nice too. Final analysis: Wayne was fast, confident, polite, accurate, efficient, and reasonably priced. His mom is adorable and she should be proud of her son.

Good people, what can I say? I’ve taken 2 vehicles here so far with good results. Scrappy, townside Queen St. shop, yes — but had no issue whatsoever with the repairs. Even helped me when I was in dire straits once & replaced my radiator for free (I got the part) — can’t beat that. :-)

I was quoted 5 days for repair, but after 5 weeks and daily calls (to someone that will not take a message and just says call back!) I finally got my car back. While driving home the check engine light came on, took it to my mechanic to be told it is the transmission! Went back to get that repaired and he kept the car an additional 5 weeks! When I got my car back the leather seats were covered in grease/​oil and not just the driver seat — the back seats as well! I have additional dents in the side of the car and it looks as if they hood was removed and slid across something from all the scratches across it. I would never recommend them to ANYONE! I was without a car for over 2 MONTHS! When you call you get a woman that just says to call back! I wish I would have spend the extra money to take it to the dealer for repairs!!!

I was referred here by our mechanic for a leaky transmission.
Ray diagnosed it right away as a simple fix, explained what the problem was, and was willing to have it done in a couple hours. Funny thing was that our mechanic brought over a car to be done the same time Ray was diagnosing my problem. «Eh! weren’t you jus’ ovah d’ere??» That was all I needed, so I left it and went around the corner for a drink.
Trusted by other mechanics. Fast, friendly service and resonable price. Can’t beat that!