KIC Motors

We were looking for a small 4×4 and so happy we KIC motors had it! Chris, Daniel and everyone else are so down to earth, NO PRESSURE.
But Just make sure all paper work are ready and comes with the car, they updated tags because it was going to expire within a month from purchase. Now we have tags till November 2016… but no paper work??? tried getting it from them but apparently they sent it out but I didn’t receive anything yet… WTF?! Mail doesn’t take weeks from town to kapolei.
Update 4 months after…
Still love the car … But I’ve notice and started hearing a knocking noise by the front tires, so I brought to my mechanic and he asked how long I had car, old him only 4 months, he was disgusted and said that KIC motors sold you a car with dead shocks! This is so frustrating due to the fact KIC motors advised that they thoroughly check the vehicle BEFORE selling it because their reputation matters. Sadly I have to eat this cuz their worthless warranty is nonexistant now. LIARS!!!
*Dont say you’ve been warned!

I bought a truck from KIC. The hardest part of the whole process was honestly finding their new location since at the time Unilocal hadn’t updated it on their website. When I finally found it I was pleased to see a much bigger car lot with a lot more inventory and space, I’ll admit it did make me a bit indecisive since all the cars looked pretty damn nice lol. The guys at KIC were super nice and not like most vulture car biz people, didn’t rush me into anything or put pressure on me to talk numbers. After test driving a few I finally found a truck that I really wanted. I had a few concerns about it and some minor problems with it but I got a really fair price so I was definitely stoked! All in all, it was a good experience and I’d recommend them to anyone looking to get a nice, reliable used vehicle!

So I have been thinking about this review for a long time…
I purchased a truck from these guys in September of 2013. I was in a bit of a bind as we transferred here and had an issue with our other vehicle arriving and it threw our timeline completely off… So I’m a truck guy, I wanted a truck. I found a 2004 Nissan Titan, at this dealership and the face man so to speak is extremely friendly and tries to be helpful, his partner on the other hand, gave me a weird vibe, I ignored it as I can generally take care of thing when it comes to cars and stealerships. I went and looked at the truck saw some things wrong, they were helpful and fixed some things. But it delayed me getting the vehicle by a month. They loaned me a vehicle which was nice, but that one had a check engine light on the whole time… Shoulda been a clue right?
Now it’s a month later i get the truck, all seems fine and well, I even payed for their additional coverage plan… Now first flag, I was told the truck was properly safety inspected… But there was no sticker or anything, they told me took to their guy the use… Went, he had no idea what they were talking about… He hadn’t checked it out and that’s when I realized the headlights didn’t work… Yeah yeah I know, it’s a basic item I should have checked, but in my haste I assumed certain things work… So I take the truck home and trouble shoot… After a few trials I realize the PCM was bad that year and they had a new one to replace it… This was causing trucks to idle poorly and shit off, as well as electrical issues… I find the replacement part myself, order and instal, presto! Worked like magic. This tells me, they had to know there was an issue and since it wasn’t the headlight bulbs or a fuse, they just decided not to say anything, shady shady business practices going on here.
Also within a month the window arm stopped working even though I was told it was recently replaced… Again fixed myself.
Please don’t let the friendly exterior blind you to the vehicle issues, also they will show you a FAKE KBB PRINT OUT with inflated pricing… Again shady practices. I would not go back to these guys if they were the last dealership on island. Save your time and energy and go to a reputable dealer and you will be much happier at the end of the day.

We are a military family stationed at Pearl Harbor. Purchased a convertible from this company for 10,500. Exactly 12 days later and 40 miles put on the car, found out active duty spouse has terminal brain tumor and being shipped back to Seattle for good (for emergency surgery and follow on treatment at UW). We had 3 days to get everything done. Asked them to take car back since only put 40 miles on it and it had only been 12 days. They offered to take it back for 8500, keeping 2500 for the 12 days and 40 miles of use. I declined in my sad and desperate state of mind as I felt that human compassion should have been shown in the situation. My spouse will not be here in two years but they were charging me 2500 for no reason.
Anyway, I got over this as there were more important things happening. Some friends shipped the car to us. Now in the purchasing process they were to replace the rubber trim around the windows, but said the parts were on order. They also said there is a brand new hydraulic pump for the automatic top to guarantee its functionality.
We got the car from shipping last Tuesday and guess what… the top does not work!!! I take it to dealership and they say the hydraulics are not working. I call KIC to ask for the receipt/​warranty information on the brand new system and ask to have the trim ready for a friend to pick up. He says he will call me back. It has now been almost a week and still no call… and he is not answering my calls.
Hopefully this review will prompt a call back as promised and for them to take care of what they promised. It makes me sick to my stomach that this company would treat us so poorly in light of what is happening.
If not, I will be sure to let every military group on the island know about my experience. And I pray that the owners of this company never have to experience what we are going through just to have a company screw them over in a time of heartbreak and financial desperation.
Please show some humanity and do as you promised!

I give it a 1 start for buying a truck that all ready giving my problems less than a month, also their mechanic Kevin has no clue what he is doing. Two words MONEY PIT!!! I wish I could post something nice about them besides they are very friendly, but business is business and this business needs to be over look. Won’t buy again!!! Also their warranty can suck! A FAT ONE!

I stopped by KIC MOTORS looking for a work truck. they had a nice ranger with a bed topper on-​site. I financed through USAA so there was very little paperwork it had to be done. The topper had a key entry to it that wasn’t working upon purchasing they promised they’d have it fixed. they asked us to be at the shop at 9 AM the next day we waited for two hours before anybody showed up. after they showed up it took another two hours for the locksmith that they supposedly had already contracted to be there to fix the topper showed up. waiting all day they were never able to get the topper key fixed. they then called pop a lock to have pop a lock come out and fix the topper. during this whole time they let us know what an inconvenience it was for them to take care of the vehicle that there was. to make a long story short basically they promised to fix the lock. then they said they would only get it open. now I have a ranger with a hole in the top were they broke the lock. I will never do business with this company again moreover we had the truck serviced and found that it was need of major servicing because the truck had basically stop leak in the radiator
very poor place. do not ever buy a car from them and oil additive in the engine.
don’t buy a car here.

So the first signed I should have taken was that this place was in a shady area. Not only was Jeff rude. But he was the worst person to deal with. After we wouldn’t give him our son to run because we wanted to look at other places. We asked him a question and he reply does it matter I ain’t going to be selling you a car anyways way bother.. Save yourself some time, gas, and dignity to bother with that asshole.

After talking and everything we finally decided to go through with all the financing and picking out our car. Well the «EVERYONE IS APPROVED» sign is not true. Not to mention my bank didn’t approve the loan because the vehicle is marked over by $ 4,000. We found out that the KBB they printed was not the legit KBB value. So we did it ourselves, and come to find out our bank was right, the custom additions in the vehicle did not add up to the amount they were asking. After that day, we walked off and never turned back around. Oh! If by any chance they stop you on your way out the door, it’s because they’ll approve you through a mainland financial institution that requires a large sum of down payment. That down payment don’t exactly bring down your monthly payment or interest rate. Should have figured from how «flakey» the place looked.

KIC Motors is a small locally owned dealership that specializes in used cars. I worked primarily with Daniel throughout the purchasing process. Daniel’s customer service was stellar and this was perhaps the fastest, smoothest, and easiest car purchase I’ve ever gone through. Daniel was not only friendly but genuinely concerned about my satisfaction. He thoroughly explained everything. He’s also easily accessible via phone and email. I had minimal interaction with Chris, but during the time I did, he too provided amazing service. I definitely recommend them.
My car, on the other hand is not providing as high quality service as KIC Motors did ha ha, it sucks (of course it’s 10 years old what else can I expect). I bought my car on the 31^st of January. It turned out the safety check expired the very next day. Daniel actually caught that expiration which I’m thankful for since I’m bad about paying attention to those types of things. He called me the same day that I purchased the car to notify me. He was very apologetic and assured me they’d cover any fines I may get because of the expiration.
Took the car back to KIC Motors Monday morning, they were very kind and provided me with a loaner which I don’t think is a normal service they provide. But on Monday they weren’t able to get to the safety check. Tuesday they weren’t able to either. On Wednesday they tried and it didn’t pass. The tint was too dark and hazard lights didn’t work. Remember now, the car’s 10 years old and it’s a used car so KIC Motors would’ve not known the tint was not legal. But KIC Motors were generous in that they covered the repairs for both of them. The tint was one of the things that attracted me to that particular car and was a little sad to get it back tint-​less, but thrilled with the safety part haha. They did the work Thursday and I got the car back on Friday. A five day safety check process (Monday a.m. — Friday p.m.)
The night of February 15^th, my car stopped shifting gears (6 speed manual). Because of the holiday I had to wait until the 18^th to get it towed to a repair shop. Meanwhile, Daniel was communicating with me (and Chris) via email (Chris even called) being extremely helpful, this meant a lot to me since their lot was closed and they were helping me on their day off. AMAZING. My car is estimated to be ready from the mechanic on ²⁄₂₅. It was towed to the mechanic that KIC Motors uses (Wrenchy’s) who has also been amazing.
From time of purchase (¹⁄₃₁) to estimated date car comes home to me from mechanic (²⁄₂₅) is a total of 26 days. Sixteeen days of the 26 my car was not working. Hoping after getting it back next week it’ll hast for a year or so, it should be expected a car last longer than two weeks eh? Again it’s 10 years old but…

I bought a car here two months ago. Seemed like nice guys and they had a «partner» mechanic shop that checked out all the cars before they sell them. My engine light just came on and when I talked to my mechanic, he said this car had been burning oil for some time and long story short, it probably won’t make it a year. They knew this when they sold it to me. And I also asked my mechanic if I paid too much for it, and he said yes. They came down a lot in price after negotiating and so that should have been a red flag. They were trying to get this lemon off their lot. Other people may have had a good experience with them, but I found them to be dishonest and slimy.

Chris and Dan have a great business selling used automobiles, plus they treat you as family. The professionalism, courtesy and honesty is above reproach. The salesman that work at their dealership along with the detail crew are respectful and treat you as family as well. The 2001 Chevrolet Pickup we purchased from K.I.C. Motors is great. Again, my family and I decided to drive towards KBay, North Shore and Makaha Sunday. The road trip was great. We had a great time. The gas mileage was excellent too. I would have to say these gentlemen are men of their word. They gave us a brand new spare tire with a brand new rim, and even detailed our truck free of charge each time we came back just to chat. The funny thing was my Granddaughter, Wife and I were treated to lunch. The food was delicious, there isn’t one dealership in the Mainland or even here that offered this to us. I would have to say that their are some company’s that understand a valued customer. These guys go above and beyond to insure that you are treated with respect and courtesy. Thanks again guys my Wife and Granddaughter still talk about that lunch. Thanks again for everything.
We will be purchasing a vehicle for our Granddaughter Soon From You Gentlemen.
She has her eyes on one of your automobiles. Thanks Guys You All Will Go A Long Way In Your Business.

Super in love with my new car! Chris and Daniel were exceptionally down to Earth, helpful, and just really cool guys to work with. Even the staff were very professional and were a lot of help. If you find a car you like in their lot, I would definitely give it the go ahead!

Daniel and Chris are great people to deal with. The prices are great too!