Kay Jewelers

This store is amazing. Dylan was extremely patient and helpful in getting my first set of ring my fiancé picked up exchanged for another set passed the 90 day window. He took his time to work with me and not once had an attitude, he was very professional and courteous. Really he should be promoted to some higher level, he takes time in speaking with clients and finding the best possible solution! I absolutly love second set of Neil Lane of course and it is the exact cut I wanted as well. Thanks Dylan and I am looking forward to working with you more in the future.

This is a the nicest Kay on the island in my opinion. I had my first encounter while she was training at another store and remembered her. She is super nice and sweet. I decided to go back in today and got this pleasure to work with her assistant manager Dylan. He is awesome, really took his time and helped me find the perfect ring to upgrade to. I left feeling like he really did his job and had great customer service. If you want a personable experience and to not feel rushed definitely go and see him. Thanks so much Dylan! :)

On Valentines Day, with all the love in the air, my bf took me to Kays to scope out some rings. He wants to get an idea of what I like/​want. We were helped by Mary. She was extremely helpful and patient with us. We stayed for about an hour and I tried on a bunch of rings. We were able to figure out, with her help, that I prefer a marquise setting in something that looks a bit vintage. She showed us a range of options that completely changed my mind on the store. I was pretty insistent that I wanted an estate piece but after seeing what they have to offer and hearing all the services that come with purchasing from Kays, I had to change my mind.

Disappointed in the customer service.

April is an amazing store manager! She has such awesome energy! She helped us find the perfect ring, and was so patient with us. She didn’t pressure us to get a more expensive ring. Just the right one for us. When we went to pick up the ring, we didn’t wanna leave without getting another one to match.
The selection is huge! And the prices are very affordable. There are some that a few $$$ to the more pricier larger karat items.
The mens selection was a nice size too. Kays isn’t just a store for women, but for everyone. They have different metal rings from gold and silver to rose gold and tugsten. They have necklaces, bracelets, and a huge selection of Citizen and Movado watches.
Definitely in the future, we will go to see April for her help in finding some wedding bands… And maybe some bracelets and watches.
Thanks for the top notch service! Amazing job!!!

I have a new best friend. My best friends name is Leo. Leo will always be wrapped around my little ring finger. :)
My husband surprised me with a Leo Diamond ring from Kays Jewelery. He shared with me the experiences of spending hours in this newly opened Kays Jewelry in Ala Moana, and the help that he received from Sunny and April. He learned a lot from this experience, and he definitely chose the right and perfect ring. The day before my birthday, he picked up the rings, and because they werent able to size it in time, they put stoppers in it so that I could wear it afterwards. But sadly, I had to part with it for 2 weeks to get it sized. I met April to get my ring sized, & she is just the sweetest. I appreciate her so much for being such a huge part in making my birthday surprise a success. Quality in customer service is super important to my husband, and I know she and Sunny made an impression. Thanks Sunny and April!