Ideal Properties, Inc

I was looking at a property they posted on craigslist and contacted Ideal to set up a showing. I asked what the sq. ft. of the unit was, since it’s standard to post that information. The reply I got from them was
«Aloha Juan,
Thank you for your interest in our unit!
I am unsure of the square footage of the unit.
It’s actually best to just see the unit for yourself.
Before we schedule showings however, we do ask that all applicants at least drive by the building just to make sure it’s something you are looking for.
For this one you may actually park on the property since the whole building is vacant.
If you would like to schedule a showing after you have done so, you may call our office 596‑2580 to schedule.»
Thank you!
Best Regards,
Brianna Racoma
IDEAL PROPERTIES, INC.
975 KAPIOLANI BLVD., 2ND FLOOR
HONOLULU, HI 96 814
BUS: (808) 593‑9776 /​FAX: (808) 593‑8277
That seems innocent enough, but for a company that requires you to provide your own credit report, not know the sq. ft. of a unit they’re advertising, and requires a pre-​requisite drive by of the unit before they’ll schedule a showing for you is completely unsatisfactory. Good luck to the person using these guys to manage their properties.
–never again

Initial move in went great. Michelle gave me one free day to move in early and all of the minor repairs got fixed very quickly and professionally. In retrospect, I should give that credit to the repairman, not Ideal.
My hot water heater had it’s lower element burn out on September 23^rd. They sent someone over who didn’t know what he was doing. Anyways, he ordered a replacement element. He missed our appointment to install it 3 times. Finally, last Saturday on November 7^th, the hot water heater had a small explosion when I tried resetting the breaker, so no hot water for 3 ½ days. Plumber came over on Sunday, said he was going to buy a new one Monday morning and call me at 10 to install it. No phone call. Tuesday morning, he said he couldn’t install it because it was raining outside.
Sidenote for a different issue. I had scheduled to get my washer/​dryer delivered on Wednesday. I got an automated call from Sears saying a delivery was scheduled for Tuesday at 1… the exact same time that I scheduled the plumber. But the plumber had no idea what I was talking about. So I called my agent, Gifford to find out what was getting delivered. He had no idea. By the end, he said that I should «use common sense and figure it out on my own.» Really? I would imagine that if you are the agent, you would want to know why a major appliance is getting delivered to one of your units. He did not even offer to call Ideal to figure out what was going on. Very rude and unhelpful.
Back to the main problem. A couple hours later, after it is very sunny for a while outside, I called Gifford. I wanted to work out some sort of plan to get it fixed. After all, how often does it rain in Hawaii in the middle of rainy season? I can’t stay home from work every day until the sun decides to come out. What am I supposed to do, take cold showers for the next 5 days? Anyways, we didn’t even get that far. Gifford was completely unhelpful, rude, and argumentative. By the end, a couple f-​bombs from each side later, he was saying that he wanted to meet me some place so that he could fight me! I’m no angel, but I certainly did not deserve that. And in any case, that is completely unprofessional if you are in customer service under any circumstance. I ended up having to hang up on him because he was going off too much. Couple more phone calls around, and Gifford calls me back and says that the water heater will be installed today. Imagine that. But before he lets me go, and I’m not saying anything and being respectful otherwise, he again says he wants to meet me after this gets taken care of so that he can fight me?!! That absolutely blew my mind! I had to hang up on him AGAIN because he kept going off. I called back Ideal and asked for a different broker to be assigned to my account. I got Michelle. She did not even listen to me. She said that it was my fault, that I provoked him. That «well, he would not have said that unless you did something first.» Are you kidding me? Michelle, are you seriously condoning the agents to challenge the renters to fist fights? I wasn’t asking for reimbursement or anything like that, I just wanted the agent on my contract to be changed. I don’t see how that could be asking too much. I don’t think that is unreasonable.
So, the plumber calls me back in a bit, asking me for the dimensions of my water heater. Sooo… he has not even purchased it yet? Surprise surprise.
Needless to say, I will not be using Ideal Properties again.

If I could rate a zero for this prop mgmt company I would. They are unprofessional both for tenants and owners. They do not manage but only to collect rent as they get 10% commissions from the owner. So, it is the reason they take very long in repairs, send unqualified repair contractors who probably is an entity of Ideal prop who does bad repairs which has to be repaired again which they will not pay for. This is an honest experience and feel others will review other unsatisfied posts to make a wise decision. I will never use them again, unfortunately I know they don’t care.

I am a owner next to a property that is managed thru ideal property. I phoned the property group to question why people are parking in our property and doing construction at night. Spoke to someone at the number provided on this site and they denied anything of such nature. I had to get HPD involve and filed a formal complaint. This is the third time I had HPD involve with this company and its property. I am not a snooty neighbor or strictly enforcing the laws of the land, I am pretty quiet and shy. However, when I (owner) of the property is put in these situation and the property group does not have any answers or solutions. I am left with no choice and take matters into my own with the help of local authorities. So, lessons of the story is I doubt this property group has any respect for surrounding neighbors.

AVOID — LIARS.
I was a student at UH and found this place under outside student housing. Upon signing the lease, realized they were dishonest about free electricity, it was advertised as included, but written on the lease only covers $ 50. In Hawaii, you cannot have an electric bill cheaper than $ 100. But I’m not here to complain about electricity. I moved in with my truck to unload my furniture. The building manager, who is some illiterate uneducated guy who cannot spell and acts like a building Nazi, towed my truck away. I was really upset, went up to Ideal Properties. They never notified the building and try to shift the blame. Here’s where it gets corrupt. Michelle verbally gave me a release and allowed me to move since I just moved in and was unhappy about the place and allowed to find another place. I requested off work early one day, drove up to their office and asked for a release form from my lease. The up front secretary gave me the run around, and the manager of the company says he won’t give me the release. He refused to talk to me face to face, I told the secretary I was give a release by Michelle. Then a guy named Calvin came out, just as rude, refused to give me the release despite a verbal promise from Michelle. He went as far as demanding to see a written statement I was given a release. UH Housing office suggests I get a lawyer. Moving into paradise turned into a nightmare dealing with these crooks. UH housing office keeps a public record, and I forwarded all the correspsondances from my UH Mail to them. Avoid these crooks like the plague.

Avoid this management company like the plague. They are greedy, unprofessional, and rude. I lived in one of their houses when I first moved to Hawaii for grad school. I have lived in many different places, but I have never encountered a company that does not care for its tenants quite like Ideal.
It was like pulling teeth to get them to look at our broken stove or to turn on the hot water when it would shut off (this happened at least five times due to whoever they had working on the property attached to ours). Usually, three out of five housemates would have to call about something, each person would call multiple times, and after their two-​faced receptionist Dawn would offer some extremely asinine suggestions, they’d finally send someone out over a week later to tend to a problem. Be prepared to play some serious phone tag with Dawn, who I’m convinced either does not listen to voicemails (she’s a freakin receptionist!) or flat out ignores our requests.
They don’t care about maintaining their property and they will allow very sketchy people to move into their shared rentals. I was living with two other very nice women who were both students (and a nice male), and without asking us what we thought, they moved a male into the house in the vacancy. The new guy was drunk and high most of the time, would blast his music at 4 AM, and was inappropriate with me in spite of my establishing clear boundaries. This is what finally caused me to move, and I have not looked back.
I had a chance to meet to owner of Ideal, Gifford, and he was actually very nice and professional. Unfortunately, as long as he has people like Michelle Wong and Dawn working for him (who do most of the interacting with tenants), I have to question his integrity as a businessman. I have no clue how they have a five star review. Avoid finding out for yourself if at all possible.

Professional, courteous, knowledgeable — Ideal Properties were great help in assisting me in my apartment search. Definitely recommend for residential and commercial real estate services!