Hawaii China Travel Service

It was my first time booking travel through this company. They gave us a good price overall on the itinerary (although it was not dead cheap but was reasonable). There were clear instructions on where the tour guide would pick us up. When we arrived he was there on time, although it was well past midnight. The hotel room was decent and had a balcony, refrigerator, television with cable. The hotel staff were quite friendly.
Regarding the tours itself, let’s begin with the one on Oahu. The drivers were very punctual and courteous. However, where they were supposed to alternately speak in English and Chinese. However, it turned out that it was more like 80−90% Chinese and remaining portion English. Both me and my wife were left disappointed and frustrated because it was our first trip to hawaii and we were really eager to know more about the place where we were going. The tour guides also appeared to lack in depth knowledge about the places and hawaii in general. One of them repeated multiple times how hawaii is made up of 132 islands. They were quite strict on time but never upset if you overstayed by a couple of minutes. Another problem with the guides was their accent. For some of them, we could hardly understand what he was saying.
One of the highlights in Oahu is the Polynesian culture center. And in that the evening presentation is one of the best. However, our seats, booked through the company were on the sides of the theater instead of there center, so we could not see anything directly. We merely viewed things from the side which ended up being another point of disappointment for both of us.
The tour of Hilo was perhaps the best part of the guided tour. The tour guide spoke fluent English and spoke alternately in English and Chinese. He also had more in depth knowledge and told and showed us interesting places in Hilo with greater interest than the other guys. The hotel in Hilo, the naniloa was my favorite place of stay. The room overlooked the ocean and there were reefs that we could see from the balcony.
From Hilo, we went to Maui, where the tour guide spoke good English and we were hopeful that he would explain the sights to us. Unfortunately, the only explanations we got were the names of the places as the van was pulling into one. In between he was rattling off in Chinese leaving me and my wife pretty upset and feeling isolated in the group. He was courteous person but I think as a tour guide he did a poor job in involving us in the tour. When we got down at a place, we often left the group to explore on our own since we felt that way we saw and learnt more.
On the final day, a van from the tour company dropped us off at the airport. The driver was quite prompt and we reached way ahead of flight departure time. One thing to remember on tours with the company is to have change in your pocket. The tip for each tour ranges from 2 – 5 $ depending on how long the drive was. Every drive no matter how small entails a tip.
Overall, we were satisfied with the hotel accommodations and the flight. But the tours itself were disappointing mainly because we felt left out and isolated in there group as the guide spoke in Chinese most of the time. The poor seats for the Polynesian culture center tour left us both upset. All in all, I would probably not choose this company for a Hawaiian tour in the future and would not recommend it to my friends.

My parents have the tendency to book tours for first time locations. We speak Cantonese and my boyfriend knows Tagalog so the language barrier was an issue at first until we were informed the guides can speak English too. We had a week and their packages allowed us to cover three islands. Not bad for the price we paid. We did not receive the detailed daily tour itinerary until we arrived at our hotel in Hawaii. Dependent on the tour, we had to wake up pretty damn early… pretty much 80% of the time we had to meet at the lobby at 6am. Generally the tour guides were very nice and though they speak broken English, it’s suffices the experience. They tend to share the same jokes though and you’ll notice it after the 2^nd tour.
Quick tip: In terms of asking guides for recommendations on things to do or eat, I highly suggest researching that on your own and in advance with Unilocal. Plus, you can actually ask your tour guide to drop you off at certain place after your tour which saves you the time and tax fare to the restaurant. Just make sure you have the address handy.

My mom found them through the chinese newspaper advertising their Hawaiian tour packages. The website gives a good general overview of what they have to offer. With other companies, we wouldn’t have been able to visit 3 islands within a week – this one did. I called them the beginning of November to ask them about the availability and such. The nice lady who picked up was really patient answering my billion questions. The 6 day 5 night 3 island package activities is the same as the 7 day. They also have other activities you can tack on for extra. Meals not included. I asked if they could arrange for a free day to roam as we please and she said we can pay for the 7 day while doing the 6 day package with the last day to embrace our last day of heaven. Their package doesn’t include flights, and just to save me the hassle of finding good deals I bought the tickets through them.
The week before christmas rolls around and off to the sj airport. The e-​tickets were legitimate (I’m always skeptical of any arrangements done through phone/​online due to scams). Tour guides/​drivers Ken and Peter were prompt and nice throughout the week, gave good descriptions and good insight to the local Hawaiian lifestyle. Their english was broken, but enough that non chinese tourists could grasp what they were saying. The Maui tour guide, Raymond, had many interesting stories to tell. A lot of his descriptions were very visual. Every time I look at the Maui island on a map, I will always see a woman now. The big island tour guide, Angela, was friendly and informative of the area. Her own backyard grows lychee and papaya. :o)
Overall, a fabulous whirlwind glimpse of Hawaii. We definitely enjoyed the tour and accomodations. If you do want to change your itinerary, they will adjust it to your liking as they have on going tours every day. Itinerary was given to us when we were shuttled to our hotel. You has ask for a fax copy beforehand. They aren’t super email savvy quite yet.