Furniture Plus Design

I just wandered in off the street to try a few office chairs and got an amazing welcome from sales administrator Luke. He did a great job explaining the various features of the upscale office chairs and ergonomic tables including standing desks etc. Really top notch sales— thorough and engaging but not obnoxious in any way. The kind of sales that makes you feel OK about spending a little more locally to get better quality and service than if you order online. Well done.

I work a lot at my desk and a couple of years ago I talked with one of FPD’s employees, Matt, about preventing carpal tunnel, he suggested a particular keyboard tray and I purchased it and it has been great.
Just a couple of months ago I went into the showroom to look at one of those desks that you can raise up and lower so that I could stand while working.
I saw Matt again and he showed me the different makes and models and how they work. I also told him that I wanted dual monitors and he gave me several suggestions on what to look for when I’m out shopping for a new set up.
I ordered the Humanscale desk top version and purchased my new computer and monitors and I LOVE LOVE LOVE my new set up!
Actually, there was one glitch that I had with my new Humanscale stand and I called Matt to ask him about it, he told me what to adjust and how to do it and my hubby adjusted it and it was fine. Matt even called me back to make sure that we were able to adjust our stand and said to call him if there was anything else I needed.
I am very happy that I can stand at my desk and encourage anyone who sits for a long time at their desk to buy one of the stand up desks from Furniture Plus Design, you’re body, and mind, will thank you for it!

Super friendly! I had test drove a Kia and was amazed at how cool the space was at the dealership and salesperson mentioned it was Furniture Plus that had done the design and furniture. Also, I was in need of an inspiring office space, I tried to do it myself and it just wasn’t where I wanted it to be. I stopped by and was quickly greeted by Nick; great listener, no pressure, chatted with me about ergonomics and helped me pick out a beautiful assortment of furniture. This place is the real deal, Matt the designer drew up my space on some architectural software to maximize the lighting and layout, it was great — it felt like HGTV! They were also there were there on instillation day — what!!! Seriously outstanding customer service. My office is awesome, I feel like it popped out of a magazine. Huge Mahalo FPD!

I have used the designers at this company several times over the past 7 years for helping me to remodel my office space. The designs were creative, professional and provided in a very timely manner. I have used their advice on how to arrange my furniture and am very satisfied with their service. I have also purchased equipment from them to help my office space be more ergonomically correct.

Very disappointed. After providing my office measurements to the designer, I then spent the next 3 weeks waiting for a promised first draft of the office design. I called 3 times, and was told each time, «I’m working on it now; I’ll have it to you this evening.» The fourth time I called, I was hung up on. It’s not a difficult project; only 2 desks. I have given up on getting any kind of customer service from this store. I’ll be taking my business elsewhere.

The first person I encountered on entering the store was rude. Not just rude in a «I’m busy unpacking a chair right here in front of the only entrance to the store» way (instead of, oh I dunno, anywhere else in the giant showroom), but in a «I’m clearly so busy doing this that YOU’RE rude for coming in and interrupting me» sort of way. Then he took it to further by making a disgusting face and acting like he’d never heard of the chair I was looking for.
You know, the chair made by one of the leading business furniture brands, a brand that I’d spent over $ 1 million on when moving into an office space a few years back. So it’s not like I was asking for something out of the Botswana Furniture Association catalog. This is an industry standard brand and the chair is a popular one.
I was passed off to someone else who clearly wasn’t as busy as Mr. Unpacker and she was helpful, showing me about a dozen other chairs in the store. Unfortunately, they all seemed cheap (despite their $ 700+ price tags) and weren’t even close to the chair I intended to purchase.
The review in my head went from a two star to a one star as I exited the store, only to have Mr. Unpacker actually force me to move out of his way as he lugged the freshly unpacked chair from the doorway entrance (where everyone unpacks stuff) to some fake cubicle display. He didn’t move to the side, or wait for me to pass. He would have either hit me with the chair or run me over had I not stepped away.
Which makes me think about forming a White House petition to have Unilocal institute at long last the Zero Star review.