Diamond Wireless

I was in the area and decided to stop by to inquire about my Verizon Bill. I was «helped» by a bigger white guy and he had the worst customer service. Prices for accessories are over priced and you can definitely get the same items for a lot cheaper elsewhere. Won’t ever go back and advise other’s not to as well. Save yourself the trouble and just head on over to the Verizon store on Keeaumoku st.

This is the sketchiest place do do business with. Save yourself the trouble and just go to a Verizon store. This company gives Verizon a bad name.

Standing in the shade of a tree on a hot afternoon, I was texting my friend to see if I was in the right place to meet her before an Anti-​Gravity Yoga class when SPLAT — bird poop landed right on the screen of my iPhone 5. EW! Fortunately, I had a screen protector on the phone, so I was able to peel the protector and the bird poop right off. A nearby good Samaritan offered a tissue and hand sanitizer for me to use.
In order to protect my phone from future unfortunate incidents such as this, I went to Diamond Wireless the next day to buy a new pack of screen protectors. I grabbed one of two remaining packs from the display on the wall and waited for the next available customer service representative to complete the sale. It was around lunchtime, so the store was busy.
Robert balanced his attention between myself and a gentleman he was already helping. It took much longer to complete the transaction than I had expected, and as I silently pondered where I could get a better deal than $ 14.99 for screen protectors, Robert offered to install it for me, nearly guaranteeing that he’d do a better job at it than I would, since he has been doing this for six years.
While it took a long time for the entire transaction to be completed, Robert did a great job putting the screen protector on my phone. He told me that I am the first person to ever doubt his abilities. I pointed out the tiniest bubble and he politely fixed it without showing any signs of irritation.
The screen is so clean and clear that I feel like I have a brand new phone!

Not sure how I feel about the store other than for the convenience of it being close to work downtown.
There is not much of a selection in terms of phones but then again to be fair I already knew what I wanted after much research and several store visits that by the time I came to visit this location I knew that I wanted the iPhone 6. It was just a matter of touching and playing with the 6 or the 6 plus. After a quick play and talking to Chad, I knew the Plus was too big and bulky and would not fit in my wistlet when going out so I decided on the regular 6.
But to my huge disappointment, they did not have it in stock and it would not be available until October 24^th! One month later! So he offered the higher up 64 gig phone so I thought about it for $ 100 more I could store way more pictures and download movies since Hawaiian no longer offers movies on their flights and I could get it Oct 17^th instead.
What’s funny is after all the gripe about how much I hated the iPhone, it was really Sprint that had horrible service, now Verizon is more expensive but I pray they will be better in service and worth the less headache I get for having service through out the island!
Overall had a good experience with Chad and hope that I am still able to get $ 200 credit back before the 9÷30÷14 deal ends because I can’t rid my phone until I get my new phone and if they don’t honor it like they say they will I will be very upset with Verizon so stay tuned.
And service plan now is $ 60 unlimited talk and text with 2gb data. $ 15 extra 1gb if u go over. $ 10 for insurance if you want. You can’t get company discounts since their promotion but with their plenty cell towers let’s hope there’s service everywhere I go unlike Sprint!
⁹⁄₃₀ Chad forgot to inform me that I had to log in before ⁹⁄₃₀ for the $ 200 rebate and luckily my phone came in before then and Robert informed me I had to get it down before ⁹⁄₃₀ or I lose the deal! Bad Chad!!! Because of that Chad lost my sale and I gave my sale to Robert instead cause had I lost my $ 200 rebate I would have been very upset!

Just beware that when you sign a contract with Diamond Wirelss that is the fee that you have to pay THEM for early termination. So you have to pay Verizon wireless for the early termination fee and you have to pay Diamond Wireless for an early termination fee. Which equates to about 400 dollars each for cancellation.
I would advise not going to diamond wireless because they are shady in not being clear that you have to pay twice.

I came in looking for other options because T-​Mobile was charging me too much money and wanted to decrease my cell phone bill cost. Bobby Adams was very professional and informative. I ended up switching over and I was able to keep my same PHONE NUMBER! Sweet deal. He had told me that if I needed internet at home they can help setup time warner cable too. So I told him I will do that as soon as I get the time to come back in. Also Chad Shishido was there to help me select a case and was very friendly. Thanks Diamond Wireless!!! ^____^Y

If there was an option for 0 stars, I would give this business that.
I originally signed up for Verizon wireless at this location about two years ago. The salesman was nice and moderately helpful, but hey, a snake charmer wouldn’t make much money if he didn’t know how to play the crowd.
Along with the pending lawsuit, which I HIGHLY reccommend you look into, they have been charging me ON TOP of my Verizon insurance for their extremely poor insurance plan and have figured a great way to screw over customers by making it incredibly difficult to cancel the insurance coverage, as you have to do so by phone and their call center is in Mountain Standard Time (SMT).
This essentially means that you can only call to cancel the insurance plan between 6:30 am and 2:30 pm Monday through Friday Hawai’i Standard Time (HST), and if like most people you have a job and don’t want to waste your entire lunch hour with the hassle of going through their maze of a «customer service» call center and being constantly hung up on in order to cancel the insurance plan, you’re pretty much left with two birds in the bush and none in the hand if you know what I mean.
Do yourself a favor and stay away from like this place like it is a pit of plague that you certainly don’t want to be infected by.
Pertaining to the lawsuit, they also have been issuing receipts with your full credit card information included on it – which I’m sure you can surmise spells Identity Theft.
Don’t be fooled by these snake charmers; if you are interested in signing up for Verizon Wireless or need help with your device, go to the official Verizon store and save yourself the headache and the approximately $ 167.76 I have basically been highway robbed by this company in the time it took me to figure out their scam.
BE WARNED!!!

The only reason they’re getting 2 stars is because the guy who rang me up was nice. Other than that, I won’t be in here again.
I lost my iphone charger so I thought I’d stop in to the closest phone store to my work place to grab one & go, but the whole process took almost half an hour. I had to wait for 15 – 20 minutes to get helped (at least I was acknowledged… & I get it, there’s always a wait because there’s only a certain amount of workers & about a million old people who don’t understand smart phones). And OMG the ringing up process is the longest process I’ve ever been through just for ONE thing, a little charger! Can’t you just scan it and go?! It shouldn’t take more than a minute for this thing to be rung up. I felt like I was standing there forever waiting for my full-​sized 2pg receipt to print. I know it’s part of their procedure for all of that but I think if I ordered it online I would have gotten it faster –_​_​_​_​_​_​-​’ not to mention save $ 30. Unfortunately, I needed it today.
Boo.

Staff is super cool and friendly. Great products, good vibes.

The local store has been great. However, do NOT get the wireless protection plan. I have been trying for months to cancel this. The only way to cancel is to call them on the mainland. I’ve been trying for weeks now, and they keep claiming that someone (only ONE person can supposedly do the cancellations) named Isaac is supposed to call me back to do this. They claim he’s on «lunch» even though it’s dinner time where they are, that he’s the only «night» shift person who does this (I just called at 9 a.m. Hawaii time now, and he was still the only person who could supposedly do this), that he’s in training, etc etc etc.

Too many bad experiences to want to «go there» again, so I’ll just sum it up as not being thoroughly informed. Moving forward to my most recent frustrations…
Lost my droid. Practically impossible hoops to file a claim, so I just got a refurbished iphone. They continued to charge me insurance… Not sure how that works, but if they have no direct connection to verizon then I guess they wouldn’t know. That’s fine. But then I finally got around to trying to cancel my insurance, thinking this is refurbished and I don’t care if I lose this phone.
LOL now THAT’s proving to be an impossible task!!! I’ll update as soon as it gets done, but I’m not sure how long it will take. ;(

the are real good sales asscociates and really get you thinking u want it atleast for suckers like me. I am stuck with a lg lucid (sucks battery and cracked dropping first time) I had bought insurance with them of course I didn’t realize a difference thought I was going to a verizon stoe not some «premium retailer». they have no customrer service!!! They give you like 20 pages of agreements to sign and didn’t read thru them with us and neither did I. Thought I got a insurance no big deal and learn about the $ 75 deductible for a phone that after rebate I paid only $ 79. They could’ve explined. I have never bought phones only when upgrades are available on our 4 plan line well now 5 since my father in law had already used an upgrade so kellen said it will be only 10 more a month and you can get a phone any phone oh and iphone’s overated take this lucid lg or the break out. They don’t compare to iphone at all!!! especially battery life. Do Not go there if you are a verizon customer or looking to be one. Go to one of the verizon stores!!!

Took awhile for me to upgrade. Thrilled to have upgraded to my iPhone 4 a week ago, then realized the iPhone 4s would be much more practical since I drive alot. Was in Kapolei the other day and went to the Verizon store there to exchange, but found out I had to take it back to the Bishop Street location. In the process, also learned there’s no restocking fee at Verizon Corporate (Kapolei, Keeaumoku), but Diamond does charge. As a customer, I didn’t know the difference. The manager at Kapolei explained and suggested I request they waive the $ 35 fee. She also explained that Diamond. I was so surprised. «VERIZON» is plastered all over the place. Who would know? Called two Diamond managers and both refused to offer any service and were defensive, saying they were Verizon. When asked about the illegality of restocking fees in Hawaii, they called it an «exchange fee» which would be used for the purpose of reselling the item. Sounds like a restocking fee to me. Bobby from Bishop Street even stated that he didn’t think I was treated badly. I agree. But, the entire process is deceptive — and to top it off, regardless of circumstance (yes, I signed the receipt after spending 3 hours upgrading because their computers weren’t working and I wanted to get out and go to dinner at 7:30 at night), employees of Diamond will not make any attempt to provide good customer service. They only want to placate the customer, say no, and get off the phone. Sad. Wish I had the knowledge to know they weren’t Verizon BEFORE I went there. They certainly weren’t going to disclose this information. The definition of deception? To cause to believe what is not true; mislead. Buyer beware.

The service in the store is shoddy at best. After purchasing an iPhone when we activated it, the sales clerk managed to transfer his own information onto our new phone, including photos. OOPS. When I ordered it, I stressed over and over (and over in following phone calls) that this was a surprise gift — but the clerk guy called my boyfriend anyway to tell him his new phone had arrived. Headache followed headache including confusion on insurance for us as well. It took way too much time to straighten out. I thought the service from their #877 folks was fine but the in-​store guys is laughable. Last example: I called my sales guy to say I would be there in 15 minutes to talk with him and when I got there he was leaving on a break! Gotcha.

This place is lucky to have had a really helpful staff member during a visit before this last one.
So I went in one day with only one quick question in mind. There were only two guys working the store, and both of them were busy helping customers. I made eye contact with both of them, thinking I would get some attention even just for a moment. But they took a while. In fact, they never even bothered to check what I was there for before I left.
Having worked in retail for over five years and become a silent stickler on service, I instinctively looked at my watch to see how long they would have me wait. I was ignored literally for 25 minutes. I managed to kill time looking at merchandise, but I ended up spending about five minutes clicking through the Verizon website on one of the store’s display computers. I know I could have politely interjected, but I let myself get caught in a vicious cycle where I would wait more because I had already waited so long, thinking to myself «any minute now.» I gave this place too much credit.
I would have given this location one star, but I can’t forget the time when a girl that worked here helped me figure out how to exchange a defective phone. I know now though to just call Verizon customer service, instead (800−922−0204).
The place is conveniently located by the school I used to go to, and at least at the time, this location was apparently only one of two Oahu Verizon stores that had the equipment to transfer contacts from an old phone to another (WTH is that about?). Unless I really must, you won’t be seeing me in here again.

I highly suggest that you go to a Verizon Corporate store instead of giving this organization money. In particular, do not buy their insurance plan. If you are going to buy insurance, buy it through Verizon, not Diamond Wireless. I had a horrible experience with them. The second time (!) I had to return my phone for problems, they suddenly insisted that I needed to have the original box in order to make a valid claim or pay the deductible a second time. No one had explained this to me. I had even been able to make a claim previously without said box. The take home message was confirmed when I mentioned my story to a Verizon Rep. He said of all the 3^rd Party vendors, Diamond Wireless is the worst. Just don’t risk your phone and your money!!!

HORRIBLE HORRIBLE! Went here to get the new HTC Incredible — waited for 2 hours for them to activate our phones and finally leave the store. About 1 week later, I find out on my credit card statement charged us 2x!!! So now i’m dealing with the company and could take to about 60 days to settle this. Now I’m stuck with paying $ 1,000 this month on my credit card because they’ve charged us double due to their lack of common sense.
Horrible, horrible. Will not come back here. I’d rather go to a real Verizon Store.