Dial Electric and Dial Lighting Gallery

Been here a few times and bought many products over the years. Service is great when they are selling you something, but if you ever have a problem with defective merchandise, they will not return your calls, or they will keep promising to look into the problem and get back to you, but they never do. I have two defective light fixtures I purchased from Dial that are still under warranty, but I cannot get them to help me. After a month of unreturned emails and phone calls to Dial, I finally gave up and called the mainland manufacturer directly. Although the manufacturer said that they normally have customers go through Dial, they agreed to help me once they found out how much trouble I was having. I will definitely not be giving Dial any more business in the future.

I have no choice, but I have to go this place the only one has items. I am sending lot of my customers, but when I go there. They think I am low profile customer cause I have a uniform. They are nice to home owners who has nice cloth. They look you down if you are the contractor. They told me «Don’t touch. What do you need?» Comment by a sales guy in show room today. Every time I visit this place, they are chip on the shoulder. Look me down. Even skinny lady. Put me down, if she find out I am the business owner/​contractor. Every sales in the show room bad attitude. Sadly, I still have to send my customers to pick up fixture.

Yesterday, I emailed a summary of some electrical items I needed to a Sales Associate at this company. I called back today to schedule an appointment to come in. I was transferred to the same Sales Associate who when asked about my email said «Oh ya, its on my list». I understand everyone is busy, so I asked if we could set up a time to come in. I explained that we were interested in some of the new LED options in recessed lighting. He began lecturing me on why what I wanted was not available (or on the market). I am a developer and well aware of what is available. He cut me off and said «I don’t have time to meet with you». This is the worst service I think I’ve ever received. I can’t imagine having an employee tells a customer that they won’t do business with them because they asked a question I didn’t have an answer for. Unbelievable…

01÷19÷15
I am completed to write an update for Dial Electric because of the outstanding service we received today… We are renovating out house and needed to select interior lights for our ceiling, a light fixture for our guest bath, closet lights, dimmer light switches, exterior lights for our front patio and security lights.
When we arrived Carri was helpful in showing us some of the fixtures available and giving us information on them. She took the time to explain to us the different kinds of lights (warm vs. cool) and answered a lot of our questions. Carri took the time to show us and explain the different kinds of dimmer switches and outdoor lighting. She also then directed us to Kyle… Kyle is professional, knowledgeable and certainly knows his product line.
He made things really easy by showing us what we needed and explained why they were the best one to select. He also discussed the benefits of LED and answered my questions regarding fluorescent lighting. He know which type of light and fixture works best in various areas.
We got into a discussion about smart homes and Kyle is well versed in that as well. He was able to give me information and when I asked about an under counter power, strip he shared with me the latest find from a trade show.
Dial is probably the best source for electrical products. They provide high grade commercial products as well as good quality for the home owner.
I was able to make my list of what I need and Kyle promised to follow up on a couple of items for me… I look forward to finalizing the order!
Thank you Kyle and Carri
FYI, Dial Electric is located near the Marukai on Dillingham. the easiest way to get there is to turn into Marukai’s parking lot and go out the «backway»…as you exit the gate, Dial will be to your immediate left.

I had ordered a whole houseful of lights from Dial when I remodeled my home and had a very good experience with them. So when one of my blown glass pendant lights (I have 8 identical lights in a row) broke 9 years later I went back to Dial to replace it, and replace another specialized fixture as well. I guess because I only wanted a couple of hundred dollars worth of lights it was just not a priority for them. I brought in a large piece of the broken light as well as multiple photos of the other identical lights. The guy told me the brand and said he didn’t think they made it anymore and that I probably would be unable to match it, but he gave me the manufacturers catalog to look through to find my light and his business card with his email on it and then he vanished. I found the closest match, which was really no match at all,(color-wrong; size-​smaller) and went home with the catalog.
The salesman never answered my emails. I finally called and he eventually returned my call and said he’d been busy. I put it off and finally decided to bite the bullet and order the pendant and hope for the best (the alternative was to replace all 8 lights). After being unable to reach the salesman I gave up and went to another lighting store where, Eureka! within 2 minutes they found my exact light in a DIFFERENT MANUFACTURERS CATALOG. I won’t go back to Dial again and I gave them two stars because of my first experience. Don’t know if the problem was the salesman or the fact that I had a manini order compared to all the contractors who are in and out of there, but I think it was a combination. He really didn’t care if I got my light or not.

OK selection and they will special order for you.
We love the chandelier we bought here.
Staff seems a little disorganized. We had trouble with a return. They said we had to come back when the person who sold it to us was working. Really? The people working this Saturday can’t take a return of something sold last Saturday by someone else? Odd. But when we came back, they returned our money no problem.

We are renovating our home and needed some light consulting. I had spent a long time going through all the options in the two largest depot stores — you know the ones, but they never had the quality I was looking for.
Eventually, I was referred to David at Dial Electric and Lighting. He was very knowledgable and even came out to my house to inspect what our needs were.
He went over the pros and cons of LED and that it would pay off over time and was the more ‘energy efficient’ way to go. He did provide us with 3 options with cost and quality in mind.
We ended up going with the LEDs but we specifically wanted recessed lights that could install on a slanted ceiling (as well as other rooms). They helped me source a specific type of recessed lamp that angled with our ceilings. David and Kerri made the extra effort to see what we needed and made sure we were happy with the light plan they recommended.
They then put us in touch with an electrical contractor, Force Electric. Glen came out to inspect our house with David’s lighting plan and installed them over three days (they had to rough in a lot of wiring). They asked us how we wanted it and did the best they could considering the wiring runs weren’t the easiest going through a lot of sqft of ceiling area 20′ in the air.
I think the value we got out of Dial Electric and Light and Force Electric was a great combination to get our job completed on time and budget.

We’ve been to all the other home lighting stores in town that cater to seemingly interior decorators. Our experience at Dial today was refreshing as it was unpretentious with a fabulous selection. After a 4year search, we were finally found a crystal chandelier for one of our homes. The service was pleasant; they even let me control the showroom lights so I could see how each fixture lights up. no hassle in shipping my purchase off island. For sure, I’ll go back for future lightening needs.

Why such the drastic change?
DIAL SELLS DEFECTIVE MERCHANDISE.
They admit to selling defective merchandise — in this case, the fixture is a FIRE HAZARD — and offers to replace it. After almost a year of written, recorded correspondence, nothing has been done and we are formally filing claims in court.
Do not shop here.

I’m in a rental house with track lighting. The lights are rusted, and the type of track is so outdated that replacement fixtures must be special ordered.
I visited Dial and immediately wanted to buy everything on display. The showroom is small, but the display items are really nice.
David, one of the salesmen, was wonderful. He helped me choose from a catalog some replacements for my rusty lights. He kept asking me if I was sure I wanted to spend so much money on a rental. (I liked that.) Later that night, when I changed my mind on what I wanted, he redid the order — a lot of work, actually — and coordinated with the supplier to get some of my questions answered. Terrific service. Finally, I did some comparison shopping, and the price I paid was the same as if I had ordered on-​line.
The lights are up now, and I am a happy camper. Totally worth the money, even for a rental. :)

We have been customers and window-​shopping customers of Dial for several years. It’s hard to find nice custom-​lighting in West Oahu, so Dial has always been our store.
We are currently in the process of renovating our home’s exterior and need nice outdoor lights. Internet and mail order is great, but the shipping costs are prohibitive, so we decided to check out local businesses like Dial (and also Aurora and City Mill today) without any luck.
A lot of fixtures were indoor only and the outdoor fixtures were pretty limited. Customer service was pretty friendly and prompt though…
We didn’t find what we wanted here but appreciated the ample parking and the prompt service. The selection was geared more for the indoor lighting crowd.