Cute & Lotus

Absolutely horrible. I’ve been here several times, just to think that it might get better but it hasn’t. First off you cant even tell you have extensions on when they’re finished. While they’re doing it your eyes burn, towards the end they make you hold a blow dryer & your eyes are still burning. They don’t offer you napkins or anything they rush out of the chair. I usually ask for the mink lashes because they are suppose to be thicker & make it look fuller which cost $ 60. This time when I got to the register she said my total was $ 85 so I asked her for what?! & she didn’t have an explanation. She started talking to another Asian lady in her language & I refused to pay $ 85 for my lashes looking exactly the same as before I went in. She then charged me $ 60 like I ALWAYS pay. The Asian ladies there are the worst! They had really good other girls but unfortunately they left to work else where, so I’ll be going to see them!

I’ve been coming here over a year now and I won’t go anywhere else for my eyelashes, I always get full glamorous and it lasts over 4 weeks almost every time, it is very affordable and parking is good because they are beside Ala moana… downside is its difficult to get an appointment and I have had the therapist cancel twice before, but I have recommended a lot of friends here just because they do a great Job.

Despite all the negative reviews, I had an excellent eyelash extension experience here! I was able to choose exactly how I wanted my eyelashes to turn out. From the size, length, curl, etc. I chose size 13, from small and medium Glamorous style. And full Volume Mink. Will be returning for my touch ups. Thanks again Cute and Lotus!

I’ve been here more than 15 times, but I have to say this last time will for sure be my LAST! I called in to make an appointment to go in after work so I made it for 3 pm and they said they had it available. I got off early and ended up calling to see if they had an earlier appointment around 130 pm and they said no the earliest they could see me was at 3 pm. So I though oh ok, I’ll just stop at Ross since I’m already in town and made the drive from Aiea. I got there at 240 and sat there for about 15 min when someone comes and asks me if I have an appointment. I said yes at 3pm, she said at 330? I advised no, I have an appointment at 3, she asked for my name and number and she said your appointment is not till 5 pm. I told her I called twice and they never did correct me and said 5. She responded with, well I’m going on lunch at 3 and that was it. I told her to cancel it because I couldn’t wait 2 hours due to childcare and left. I’m only doing a review now because how many times did they mess up on my scheduling?! Whether it be oh your appointment isn’t for another half an hour, or waiting in a damn chair for 30+ minutes?! Some techs take their time and do an amazing job, while the other one rush and fck it up. I guess it’s my fault for trying to save $ 20, but I am officially OVER it. In the end, to each it’s own. GOODLUCK!

I’ve been here three times. Yes, three times.
And as the saying goes — fool me once, shame on you. Fool me twice, shame on me. Fool me thrice, shame on both of us.
I should have known better than to return here, but me being my cheap typoical self — «yes, their prices can’t be beat.» I was leaving for a trip and needed last minute extensions. The first two times I came here, I had different technicians who did acceptable jobs. The lashes lasted about 2 weeks, though some fell out just a few days after getting them done. But my most recent visit — the aftermath was a NIGHTMARE. My technician was one of the Asian females. She DID NOT give me the options I chose (short and cute), the lashes ended up being longer than my typical style. I got my lashes around Monday, left for my trip on Friday. A few lashes fell out up until then, but it wasn’t a drastic mess for me to really make a fuss. When I arrived on the opposite side of the country, my lashes began falling out each day I woke up… with little to no cause on my part (why didn’t my lashes fall out in the mornings of the previous time I got them!?)…I remember waking up one morning with a huge gap between my lashes, that I had to find the nearest CVS to purchase mascara. Eventually, the next eye’s lashes fell out and I gave up… I yanked everything out to rid myself of the embarrassment.
It wasn’t even a full week, and I paid $ 60 for the new set. I guess I «got what I paid for.» Never again will I return here nor will I recommend it to anyone. I am so upset just writing about it, I hope the management/​owner (s) take my review to serious consideration… along with the others before me. Not only are you ripping off customers, but you are giving yourselves a bad reputation in this industry. I speak on behalf of myself and others before me. Scroll down — Apparently, I am not the only one with this issue.

Lesson learned: you get what u pay for.
I went to get lash extensions (mink, 100, medium thickness)… With tip, it came out to $ 85
However, the lady told me to hold the hair dryer over my eyes, and not even 1 minute later, she brought up my chair and kind of rushed me out? Later that day, one of the lashes fell out already –_​–
My lashes look pretty good, and the price is very reasonable compared to other places. Maybe I had a bad lash technician? I’ll be back to give it another go.

I’ve had my eye lashes extensions done at Cute & Lotus done 4 times now and every time I’m very satisfied with the results. 3 weeks into wearing my lashes, i would still get compliments one how nice and long they look! Note: I don’t wear any make up so none of the oils interfere with the glue. I always come to cute and lotus to get my eye lash extensions done because they always look great and are at a very reasonable price :)
However, I’ve never experienced great customer service. The first time I went in, was when I was in high school and the woman at the front desk was very rude to me and my friends, probably because of how young we looked. The woman who did my eye lash extensions glued my eyes shut. IT WAS VERY SCARY. She had to take scissors and tell me to keep still as she cut my eyes open… IT WAS A SURPRISE THAT I EVEN CAME BACK TO THIS PLACE AFTER THAT.
The second time I went in with other friends, we called in 20 minutes ahead of time saying that we were going to run 5 – 10 minutes late and the woman who answered the phone was very sassy. She said that if we didn’t get there ASAP, we would loose our appointment. We ended up getting there on time and it was empty, no one getting any work done. And we didn’t get seated until half an hour later???
The 3^rd time I went in again with a different friend and the service was a little better. No one made us feel uncomfortable and we had fine service.
This 4^th time that I went in on ⁷⁄₇ for my birthday, I received fast service and great lashes again! I’d recommend getting the normal lashes compared to the mink lashes. I’ve had both before and they look/​feel the same to me.
The service has gotten better, although I wish they could keep a nice conversation or make their customers feel welcomed/​comfortable. I’ll be back again for the good results and great price.

Cute and Lotus is across from Ala Moana inside of a residential building on the corner of the intersection on the first floor. (It’s also next to YWCA)
They’re always booked and its appointment only. It’s $ 5 extra if it’s a walk-​in the sign says. Nygomi is my lash tech that I go to. She’s so good! She almost never get any glue in my eyes and my lashes always look natural and last long! I normally get he glamour style with thick lashes and the extra full set which has 60 – 100 lash extensions versus the regular one that has less, and that’s $ 55, $ 65 with tip.
My schedule is busy so I’m kind of inconsistent with it. They give Kamaāina discount and they also have a stamp rewards card.
I’m not sure if there’s parking in the building, but I always just park in the Ala Moana Mall Shopping Center parking lot and walk across the street.
For the inside of the place it’s clean, spacious, and the chairs are comfortable. They have air condition as well. There’s a small waiting area with water and magazines.
They have other services here like nails and facials I think. They also do lash refills and if you’re eyes are sensitive they have sensitive, extra sensitive, and extremely sensitive glue, but it costs extra. If you don’t know what to get they’ll walk you through the process and they have a menu to chose from for the different lash styles. During your service they give you a free eye mask too.
I’m giving this place five stars because it’s very reasonably priced compared to other places that charge an arm and a leg, and if you have the right lash tech it’s worth it.

My friend suggested Cute & Lotus because her mom goes there. The first time I went, I didn’t have an appointment and I just walked in and there was no wait. An Asian lady did my my lashes and they lasted 2 ½ weeks. The second time I went, a Polynesian? lady did my lashes and they started to fall out TWO days later!!! I was so upset… it was for a special occasion. I called immediately but they were not able to do it before my special event. They told me to come back on the following Monday. Then they rescheduled me because they didn’t have enough workers on Monday. I finally went in on Wednesday and another Polynesian lady did my lashes (which lasted only TWO weeks!),
She then tried to charge me $ 20 because I didn’t come in within the 3 days and they gave me a full set. It’s THEIR fault they didn’t take me within the 3 days and I didn’t ask for a full set. I would’ve loved to come in within the three days. She was so rude about the $ 20 but I refused to pay $ 20 when it was all their fault. She then had the nerve to threaten me with: Either you pay or you don’t come back. Of course I AM NEVER GOING BACK TO CUTE & LOTUS! THE WORST CUSTOMER SERVICE and THE WORST EYELASHES!

The first time I heard about eyelash extensions I was told that Cute & Lotus was a great, cheap place to get them done. My first time here was great, the lady that helped me was helpful & informed me of how the process worked. They didn’t take too long, which was even better. However, as I continued to come they started taking longer to seat me & when they sat me I ended up waiting 30 mins on the chair with my eyes taped. I decided to give them another chance as I figured they were just busy. But what I couldn’t understand was why they had me make an appointment if I was only going to be seen an hour after the scheduled time. Not to mention the second time I went my lashes fell off within the next week. I was very disappointed at how big of a difference it was from my first visit to my second/​third visit. The lashes started coming out in clumps & I had a full set on one side & half of a set on the other. I decided to go to another eyelash place & loved it. I refuse to come back to cute & lotus after that.
About a week later, my mom decided she wanted to get her eyelashes done & wanted to try cute & lotus because it was one of the cheaper places. As usual, I made an appointment with one of the ladies & when we got there, another lady had informed us that she wasn’t even there! My mom decided she would just be serviced by another lady & that took an extra hour to be seated. Once she was seated, she sat there with her eyes tapped for 30 mins before being worked on. They definitely need to step their game up. They shouldn’t schedule clients if they are unable to finish them on time. They should make appointments by the hour instead of every half hour.

Thinking pretty glittery gel nails that last a good couple of weeks?
Cute & Lotus is our go-​to spot. They’re very thorough so expect to spend at least an hour. The nail technician is punctual, friendly and personable. Kama’aina rates are available but not published. Cold water and magazines are available in their cozy waiting area.
The cons:
1) They only have ONE nail technician, so it’s not something you and your friend /​spouse can do together, side by side. (They’re more known for their inexpensive lash extensions– that you can book with friends).
2) They do not check their voice mails, even though they have an answering machine. (The woman was rude when I suggested they not have an answering machine. The machine doesn’t even say their business on it (it’s one of those generic/​standard messages) but she claims the machine says they don’t check voice messages but no one ever listens to it.)
3) From the time you make the appointment, to the time you check in, to actually having the nails done, they double-​check, triple check, quadruple check what you are getting. It’s like they don’t have it written down anywhere. The paper on the clipboard doesn’t provide space for that kind of detail.
However, if you remember these cons, you can work around them/​mentally prepare for them, and these inconveniences will be greatly minimized. In the end, it’s all about the experience while you’re there and the quality of the service and product, and if you felt the price justified it. And it was! We just wished we both could’ve had our nails done simultaneously.

Made an appointment 3 weeks in advanced because I heard they don’t take walk ins. But when I came in they didn’t take me in till and hour after my appointment time. And when I finally got seated they taped my eyes shut and left me sitting there for another 30 minutes! I’m a very understanding and patient person but I feel like that was unacceptable. They didn’t even apologize and acted like they were annoyed that I was even there. The lady doing my lashes didn’t even ask me what style or length that I wanted, she just starting gluing lashes. She literally took only 20 minutes to do my lashes and after she was done they were thin and rushed. When I tried to ask her to fix it she acted like she didn’t understand me. What a waste of time and money. Try at your own risk

The more recent reviews were definitely helpful I got my eyelashes done my Alisha. She was great! I got 40 mink lashes on each eye and it came out to 60 $. Definitely worth the money. Let’s just see how long it lasts. My eyes started to burn quite a lot and Alisha and some of the others reassured me by telling me that it was just the fumes from the glue not the actual glue in my eyes. The only side effect I am having is that my eyes are sore, and red (you can see in the photo. But overall it was great! I’ll definitely go back!

My first time going there and I will be back again. Honestly it’s alittle crazy to get there because of the construction but I would do that two times if I had to just to get there. Shay is beyond a sweeeetie and I enjoyed the hour it took. she made sure I was comfortable and satisfied. Thank you so much Shay! All the ladies there seemed very nice. I look forward to seeing you in a few weeks.

There were mixed reviews on this site so I wanted to know more. First, a tip. Call ahead to book an appointment S they do charge a walk in fee. I’ve had lash extensions done before at a classier spa that was almost 3 times the cost and took twice as long. While the whole procedure only took about 30minutes, I’m happy to report that 4 weeks later, I still have about ¹⁄₃ of my extensions still going strong! They ever extremely full for the first 3 weeks and only have just begun to fall off. I’m quite impressed as usually my lashes only last for about two weeks. Alicia did a wonderful job and all the staff was extremely professional and spoke good English. Definitely good bang for your buck. The place is a little bit hard to find so allot some time and definitely park a ala Moana and walk over to save the parking fees.

Took my mom to do her lashes because I heard it was a cheap place to go and it was her birthday. She has a regular place but I was hoping I could help save her some money. I should have just paid the extra cash for the other place. The lashes looked ok but not as thick as she normally gets them. Also they literally started falling out the filling week. They fell out in huge clumps so her lashes looked thick and thin… not a pretty sight. Not the best service either. If you want lashes that only last a week at most then go here but to me spending more for lasting and thicker lashes is worth the price.

I highly advise against cute & lotus. Its true when they say you get what you pay for. I’ve gone to cute & lotus 2x. Chalk it up to inexperience and not knowing any better.
The first time was alright, I say alright, because it wasn’t great although the lashes only lasted two weeks. They started falling out in clumps. The second time was just plain bad. My eyes were tearing excessively and they were stinging the whole drive home. They lasted a total of three days, mind you, I was being careful & I didn’t do anything strenuous so I knew it wasn’t anything I did. They fell out when I showered and I saw them on my pillow case when I woke up.
Another thing to mention, when I went to another salon for lashes, they lasted for 2 – 3 weeks and when they fell out, it was one lash extension to my one natural lash. Not clumps as it was when I got it done here at cute & lotus.

I had to give one star simply because this is not the place for me. I got my eyelashes done here and realized that they are not for me. I am thinking this review might be useful for other girls/​women that might be like me. I like to rub my eyes and feel lightweight while I blink… not to mention wear mascara. These are things you cannot do. Also, keep in mind that the false lashes are glued to your real ones, so it is sort of a big deal.
When I got there, my eyes were taped up which was really uncomfortable and I had to wait taped up for a good 10 minutes! The procedure was also uncomfortable, and the glue they used to put on was burning/​stinging. The staff was okay. I can understand why some people like it, but synthetic lashes are just annoying and… well fake. I didnt realize that getting lashes is actually a bigger deal, so think twice before you blow $ 40. I know it is considered cheap for it, but I’m a college student!!! So, it is a lot of money to me.
I ended up getting them removed the next day because it literally felt like someone was poking my eyelids every time I would wash my face. I am quite sensitive and like to be comfortable and honestly, I feel like I look better without that fake stuff. I mean, props to girls that don’t find it a humbug, but I just can’t tolerate it. Plus, it becomes a cycle to keep going back to get them done, so that is also something to consider.
I just put on nutritional mascara to help them grow naturally, which I like, so that is another option/​alternative to lashes. I don’t mind waiting, as opposed to losing a bunch of natural ones, which is what happens when you get fake ones put on. Sorry if this offends anyone.

This place is wonderful, but wonderful things take time. I was home for the holidays and made an appointment for eyelash extension + gel mani/​regular pedi — took a little over 2 hours total. Extensions are only $ 40, I did the $ 75 package deal for the extension and gel mani (+10 complimentary rhinestones!), I think I paid a little over $ 100 with the additional pedi (regular polish + 2 complimentary rhinestones) and tip. I live in California and eyelash extensions alone cost $ 150 – 200 here, so this place is a steal.
My appointment was on Dec 27, and here I am a week into February still wearing enough eyelash extensions to not need eyeliner over a month later (some have naturally fallen out, I find them on my pillow when I wake up). I should note that I’m pretty anal about washing my face carefully around the eyes.
They use a gel called Anegel, it’s very similar to Calgel manicures I’ve had in the past so they last longer than shellac. I have cleaned my nails with acetone and used my at-​home shellac gel kit twice to touch up the shininess of the manicure with top coat, and my nails still look almost brand new. I’m sad to have to remove them, but they’re getting a bit too long now and I keep poking myself in the eyeball when I remove my contact lenses.
My pedi is growing out but still looks great. None of the rhinestones have fallen off, from my toes or fingernails.
I’m definitely making another appointment on my next visit home. Make sure you call ahead for an appointment, the phone was ringing off the hook and they were totally booked out the week between Christmas and NYE.

Three words straight to point:
BEAUTY. ON A. BUDGET
haha okay kinda 4 but thats pretty much the best I can describe for this place.
For me, the service is great, I can talk story with Brian who did my lashes most recent, hes awesome.
I can’t really compare to any other experience because I really only go here for extensions.
They can last up to 3 weeks just don’t rub your eyes and don’t use oil-​based makeup remover.
Warning: they will tangle or get all messy and uncontrollable and the most you can do is just brush them. It happens because your natural lashes are growing which pretty much tells you its time for a refill.
I honestly don’t know where the parking is located so I usually park at Alamoana closer to Macys and just walk down and across the street and the appointment just takes about 15 – 20 minutes.
If its your first time, go with short/​medium length lashes. If you’re brave and want them to really show go with the sexy lashes medium/​long length lashes they stand out and look beautiful! Price? $ 35 for Kama’aina discount!
They’re not limited to just eyelash extensions, they do nails and they also curl natural lashes.
So don’t wait if you’re lazy and tired of putting on mascara and curling your lashes everyday, get them eye lash extensions for cheap!