Cold Stone Creamery

Its too pricey but love the flavors. Customer service on the other hand… varies…been here five times in two weeks. 3 good service out of 5. The african-​american lady and the mid tall local lady are really nice.

I’ve tried three flavors from them: macadamia nut, pecan and banana — all exceeded my taste buds’ expectations. Now if only they had pistachio ice cream, I would totally ignore Haagen Dazs! Great ice cream, friendly staff, and reasonable prices– reasons that make me want to go back there tonight and try another flavor… maybe their founder’s favorite or berry berry berry good :)

COLD STONE CREAMERY– had their ice cream for the first time after walking by so many times and it smelling so good!
It didn’t disappoint. Equally important to me is customer service and they get 5 stars for that as well.
Purchased an ice cream from here for my wife a week ago and they recognized me when I came back, made me feel at home like I’ve been going there for years. And I will be!
If you walk but this place, stop in and have an ice cream. You’ll be glad you did!

Amazing ice cream!!! Great service by Isaiah !!! Customer service is superb!!! Hands down smiles only!!! :)

Delicious cheesecake ice cream!

Just like any other Cold Stone, except half the size and with more expensive prices.
A basic ‘Like It’ will set you back $ 7+, but at least it’s open late to satiate those nightly ice cream cravings!

I feel silly that I’m Unilocaling about an ice cream franchise. Anyway, I rarely ever hit up a Cold Stone in or out of the States, but on a random, random, most random day my boyfriend and I made a pit stop. The downside? There are so many options and combinations (and everything is pretty pricey, but it’s Hawaii na’mean?) and the workers were so busy that I couldn’t ask so I couldn’t decide, therefore I didn’t get anything. But! The upside is (boyfriend got) the banana caramel crunch with vanilla bean ice cream milkshake with almonds and pecans added to it. DELECTABLE! It deserves 5 stars in my book, mainly because it was before lunch and usually I would resist, but it was so good that it was impossible to. It didn’t feel heavy, it had a perfect dose of sweetness, and it tasted nutritious but in the nutty sense. Oh, SO good. Try it and tell me how you like it! Now I’m having the fattest craving for it, so felt like I had to Unilocal about it!

One of the fastest and efficient Coldstone’s I’ve ever been to!

I don’t know why I walked into Cold Stone but I did and walked out $ 9 poorer. Crazy because I got a small in a cone. Granted I did get one of their signature ice cream (I didn’t really pay attention to detail when looking at the prices and thought it said $ 5.50)
I had had some drinks and so maybe that’s also why I was craving ice cream? I know, I’m weird sometimes. But I totally regretted after looking at the register and seeing a whopping $ 8 something for an ice cream dish I could probably make on my own…
Did I learn my lesson? Yes. Will I go back? Probably not. Was I even satisfied… Well I didn’t eat it all. theres half in my freezer, so I guess we’ll see tonight.
Unilocal 365: ²⁰⁵⁄₃₆₅

I just drove by on my way into town and noticed this location was gone. It has become a local yogurt shop.

Why do people love this place so much? After trying Cold Stone Creamery twice, I would not recommend it. The ice cream is melting while the employees are mixing the toppings with it, the cones are soggy, and the prices are high! I guess people can argue that the creaminess of the ice cream is smooth and velvety, but who cares? Soupy ice cream sucks!
The staff is friendly though, so I feel kind of bad for the low rating. However, I would never go there again.

Really bad customer service :-(and why are all the chicks missing their shorts?!

Cold stone creamery will always have a soft spot in my heart as my go to ice cream parlor but as of late the customer service has been taking a toll on my love for the ice cream.
Parking: Not bad, depends on what time of day you come
Price: can get pricey real quick with extra toppings
Customer service: it’s lacks, they don’t even sing when you tip!

ahhh when fatboy habbits kick in and ramen nakamura doesn’t have dessert on the menu. go accross the street to coldstone. uh oh.
but really, of all the franchise icecream chains, this one is probably the most popular and the best = taste wise
this location
–friendly staff, they always hook up the sample when new stuff comes out
–parking? where? good only if commuting through waikiki
–taste? as good as any cold stone should
–price? cheap fatboy food yo, it’s a franchise
–seating is kinda small being that it’s a shop among the strip. on busier hours be prepared to stand or sit outside by newspaper stands
bottom line: you’d only catch me here if i was commuting through waikiki and felt like icecream. wouldn’t go out of my way just to eat here. it is what it is: a franchise in a touristy location

Can’t beat enjoying some Cold Stone ice cream on a sunny day in Waikiki! Friendly staff! Tip them and they sing a song for you!

We’ve been going to this one more (recently) compared to the other one on the same street (but located on different ends) because this one participates in a coupon promotion– BOGO (in a booklet given by the Circle). This one has more seating (tables and chairs) in front, and sometimes you see homeless people walking along the sidewalk. Smaller lines, which means less of a crowd, at this location.
Clean store, friendly staff, and original ice cream creations. How can you go wrong at this popular chain ice cream shop? I like mudpie mojo– coffee ice cream, oreo cookie, peanut butter, roasted almonds and fudge & the coffee lovers only– coffee ice cream, roasted almonds, heath toffee bar, & caramel. My husband likes founders favorite– sweet cream ice cream, pecans, fudge, brownie, and caramel & the pie who loved me– cheesecake ice cream, oreo cookie, graham cracker crumbs, and fudge.

Everytime I go into Cold Stone, I think of Aziz Ansari’s super funny standup skit about his first experience here haha… come​di​ans​.jokes​.com/​a​z​i​z​-​a​n​s​a​r​i​/​v​i​d​e​o​s​/​a​z​i​z​-​a​nsari — cold-​stone-​creamery
Aziz: I just want a vanilla
Cold Stone Employee: Quit being a lil b*tch!
haha.
Anyways, I ended up ordering their oreo milkshake. But if you know me well, you know I don’t go there for just their delicious treats of cold flavorful goodness. I go there to put a dollar in their tip jar. Why? Because for a dollar, all of the workers have to stop what they’re doing and break out in some sort of song/​dance routine.
So after foodclub last week, I managed to round some foodies up to walk to the nearest Cold Stone. The closer we got, the more excited I became. The cool thing about tipping at Cold Stone, you never know what kind of performance you’re going to get. I’ve seen rap/​hip hop routines, I’ve seen whistling, I’ve seen bell ringing, I’ve even seen someone whip out an ukulele right there on the spot. It was like when Ron Burgandy busted out his jazz flute from his sleeve. That boy came prepared.
Anyways, we get there, and I order their medium sized oreo milkshake. Before even getting to the cash register, I’ve already spotted their tip jar. Yess. I pay, whip out the George Washington and place it in the jar. Nothing. I couldn’t believe my eyes. Trying to play dumb, I ask, I heard you do a jingle when tipped? The worker says ‘Serious?’. In my mind I was like, you’re damn right I’m serious… but I politely say yes. So she rounds up her crew and they perform. Their voices were monotone, and they didn’t smile. Fail.
In my opinion, the best performances are at the Cold Stone on Kapahulu next to Safeway.

Like many other fellow Unilocalers, I agree that Cold Stone Creamery really just mixes all the ingredients together, but I still enjoy it because well it’s ICE CREAM! Went to Cold Stone after the amazing okonomiyaki from Chibo (check out my review).
I agree that Cold Stone is expensive for having them just mix all the ingredients together on a cold stone, but it’s a great way to end a great dinner. I ordered the Strawberry Blonde that night. That combination of strawberry, graham crackers… so good, I love it. What also makes Cold Stone pretty good is the song… if you tip them.
Anyway, I’m sure everyone has tried Cold Stone Creamery at one point in life. While I do enjoy it, I enjoy it more for the reason that it’s ice cream, therefore, 3 stars.

It doesn’t matter how good your product is, if your service and atmosphere suck then so does your store.
I had the birthday cake remix. I had to order it 3 times since the music was so loud the girl behind the counter couldn’t hear me. I ordered a small and she made me a medium. She fried to charge me for the medium and when I told her I ordered a small, she argued with me that I was wrong and she made what I asked for. She was wrong. Then she gave me lip while she fixed it.
Turn the music down and pay attention to what your customers say!

Three stars because of the price (high) and the novelty (also high). Ok, so maybe it’s not novel anymore, but it sure beats the ice cream shops when I was a kid, which consisted of 2 choices: ice cream flavor and sugar cone or cup? This is so much better because of all the fill-​ins. But, you know, sometimes you just want some good ice cream.
Cold stone certainly isn’t worth the $ 6 or whatever for a «small» (or whatever. it’s actually kind of biggish) cup of ice cream. Sometimes it’s melty. Sometimes it’s just too much ice cream. ACtuallly, alll the time it’s just too much ice cream. So share.
Good place to go for a social sit-​down. Bad place to go if you just want good quality ice cream on the cheap.