Best Auto Group

This place is a rip, if you want a car that will break down before the first oil change, and pay for the repairs out of your own pocket, then shop here.

Don’t buy from these guys unless you bring your own mechanic! They are crooks who don’t keep their word. Go to a larger dealership. Lesson learned for the next time.
I bought a 2009 Audi A4 back in July 2015. When I pointed out the check engine light, Howard assured me that he personally knew the previous owner and can vouch that he took care of the car. He stated that their mechanic, John, is Audi verified and it’s probably a small thing that he can fix. After several weeks of John being unable to fix the issue, I took the care to Audi who assessed over $ 8,000 in repairs. At this point I tried to return the car but Best Auto refused stating they would fix the cat and turbo which should resolve the engine light. Once they «replaced» the turbo the check engine light returned and I had another mechanic check out the turbo. Photos are attached so you can see for yourself.

The best thing about my experience was meeting Cherise! She was great and made me feel welcomed, also it helped that she was a local lady too! And that was the only thing great about my experience there. 1^st off I drove the car off the lot with a credit approval through Bank of Hawaii which was right down the road and I even shook hands with one of the finance managers that just so happens to be visiting with the dealership so I felt comfortable with dealing with a local bank. BUT I went home that night and called Bank of Hawaii the next morning to go through the payment process but they said they haven’t received any kind of inquiry, so I called «Derrick» (watch out for this guy he’s slick) my salesman and he told me that I was being financed by a mainland company named «Gateway one financial» I explained to him that I haven’t agreed to be financed by a mainland company and noted to him that he said I was being financed through Bank of Hawaii the day earlier so that’s what I agreed on, I therefore wanted to return the vehicle because at this point the car was not being financed through Bank of Hawaii as we agreed upon, he said «its too late I had already drove the car off the lot» I told him but technically the car hasn’t been financed through anyone yet so it’s not even a done deal!!! He then hung up the phone on me and would not answer my phone calls. I went to the dealership and he just so happens to not be there! I later get a phone call from Gateway one financial about the terms of the agreement, I said wait hold up I haven’t signed anything or know anything about this transaction!!! The lady then told me that they just received the fax just a few hours ago! At this point my mind is blown and told the women that I would like to cancel this transaction but I was told only the dealership could do it. I called that asshole Derrick (by the way he is a heavy set Caucasian male stands about 6’2 ex convict too) he told me that it was too late! I was so pissed he could’ve cancelled the transaction but he wouldn’t just to make a sale. At this point I could just beat the crap out of him but you know what it’s just not worth it. I hope this helps other people out when buying a car from (Best auto group) watch out for the salesman Derrick he’s only about making that sale and really don’t care on how he does it! Buyers beware.

Car Buyers Beware! I just prchased a car from Best Auto Group only 3 months into driving it and the car breaks down. But wait a minute Ill even start from where it begins. Cherise talks with Howard figure out what bank will give me the loan. The bank okays the loan if I’m able to drop $ 2600.00 for down payment but they wanted me to lie to the bank and say I paid the down payment in full but I didnt I dropped $ 1600.00 then I needed to go back to them couple of days later to pay the other $ 1,000.00. If I didn’t do it then I wouldn’t be able to get the loan from the bank. I even have my receipts to prove it. 3 days later I’m driving up Pali the car starts to bog out. I take it in to Cherise the mechanic looks at it tells me the spark plug wasn’t good so he changes it. The very next day I test drive it again I’m driving up Pali again there I go again I call Cherise. Cherise tells me to bring it in again this time the mechanic looks at again the diagnostic tells him coil pack three and four so he changes all the coil packs. Everything was fine for the couple months now my car won’t even turn on. It’s not the battery why because we took it to Oreillys and the battery is good. Oh wait a moment I forgot to mention the AC went out on me a month ago. I took it in got that fixed now I don’t know what to do with the car because when I tried to do a diagnostic on the car nothing shows up. I’m totally stuck with a lemon. But it’s okay I will contact «BBB», «RICO», «Action Line» file my complaint. But in the mean time i will also get in contact with some other important people. I can’t see myself paying $ 20,000.00 on this car is not running. I called spoke with Howard on Sunday he stated that he would have his mechanic call me on Monday because Sunday they are close. I know they are open but maybe the mechanic isn’t working so i gave him the benefit of the doubt. Howard also told me that the mechanic will come in at 11:00am Monday but he has the mechanic picking some parts for him and then when he comes in he will have the mechanic come to my home and take a look at the car. Well Monday came i called Howard at 12:00pm he stated the mechanic is going to be in 20 minutes because he picking up a part for Howard and he will have the mechanic call me when he gets back well I called Howard at 12:45pm and he started snapping at me telling me you know what Rosalynn there is nothing i can do the mecahnic is a independant contractor so it’s up to him if he calls or when he calls you, so all I said to him with a calm voice was okay is that how it’s going to be and he tells me yes. Well Howard for your information you just totally screwed with someone very educated and I will pursue this situation. It’s okay if i don’t get anything in my favor at least I can get this information out to the public. This company is a rip off. Look this company up before purchasing they already had a citation issued on them for unlicensed activity. All I wanted was for them to just help me figure out what the problem was with this car or if they could just switch out with another car or something. I really hoped they could have helped me then to having to take it this far. BEWARE OF THIS CAR LOT I“M SERIOUS!!! I purchaed this vehicle in April 2015.

These folks are fantastic. Was in and out in under an hour… got the car at the price and the financing I deserved. Go see Cherise she will take care of you.

IF I COULD GIVE THIS PLACE NEGATIVE OR ZERO, I WOULD!!! Beware. They encourage new buyers to drive off the lot without an approved loan so that they crash the car and have to pay the entire balance. YEP. Shady, shady shady. They also rip people off. I saw them selling a USED 2009 Chevy Impala for $ 21k with over 50k miles on it when a BRAND NEW ONE at Chevrolet in town costs $ 23k starting. RIP OFF. Buyer beware. You were warned. I was shopping around for a van but the guy didn’t know I knew a lot about cars. Yeah. He tried to sell me a 2009 Toyota Sienna van for $ 30k when a brand new one base model is less. NOPE. I walked off that lot and never looked back. They take unsuspecting people without knowledge in car value and rip them off. It’s not a good way to run a business. Shame on them. SHAME ON THEM. I warned the old couple who was looking at a Chevy Malibu 2010 for over $ 25K and told them they were getting ripped off before I left. Do your research. Go online before you shop. A lot of these used lots make big $$$ off of ripping off good people.

WOW! Fastest, easiest, and most friendly auto purchasing process ever and the service far beyond what was expected. Purchased a 2013 Jetta from Best Auto Group. Worked with Cherise primarily, her communication was awesome and extremely responsive. If you’re in the market for a slightly or gently used car, you won’t be disappointed by Best Auto Group.