Basic Auto Collision Team

I only have street parking for my second car. It was around 3am when a middle age lady smashed into the rear of my car. Found out from police report she was eating and dropped her food while driving. She tried to grab her food off the floor but unfortunately turned the wheel with her and smashed right into my car. She pushed my car forward about 3 feet.
Damages consisted of huge dents, paint scrape marks, scratches, Broken tail light and damaged muffler w crumpled bumper. I was happy nobody got hurt. Lady was nice enough to call my insurance company to accept all the responsibility. One less headache to deal with.
State Farm Insurance company referred us to Basic Auto on Umi Street. I met with Christine, she was very informative and friendly. She contacted me almost every step of the way and answered all my questions. Dropped car off on a Monday and about a week and a half later everything looked as if nothing ever happened. My car was vacuumed, polished and so shiny– It was like magic!
Christine and Teddy did an excellent job and I could not be more pleased! They even removed scratches from a previous «oops» –surprise fab bonus! So far 2 months have passed and I am a happy customer. Referred a couple of my customers to go see Christine too.
Thanks to Basic Auto my Toyota looks like brand new again! I could not ask for anything more. MAHALO BASIC AUTO for going the extra mile!

Just a week after getting my vehicle back from repairing my front bumper, I noticed that the passenger’s side isn’t screwed on. Apparently, it broke through the screw leaving my vehicle in a condition where it’s not driveable in my opinion because it’s making a loud sound and hitting my tire. Gonna head back to the shop and see what they’ll do about it because it’s not my fault that it wasn’t applied on correctly. Let’s see how this will play out.

Had a little accident in traffic a few weeks ago with my almost brand new beemer and was referred to basic by good friend who works at BMW Honolulu. They are tucked in the corner of Kalihi so it was a bit hard to find but they seemed to own half the street so no worries! Just turn down the street between jack in the box and nissan. Christine is very nice and knows her stuff. She seemed to be good friends with all the insurance people who come to double check the cars, i barely lifted a finger! I think it was 2 phone calls, one to my insurance, state farm, and one to basic. Drop off car, pick up week and a half later! Like brand new again!

A blind wall rear ended my precious baby, needless to say the wall won. It was a terrible ordeal, but Basic Auto made it brand new again! They were very professional and very meticulous. Perfect in house match of my red paint, could not tell a difference at all!

Coupe of months ago, I got rear ended by this kid who only had a permit, no insurance, and was driving his girlfriends dads car… yes I am still upset about it!
Due to the fact that he had no insurance made things very complicated for me, where I had to go though my insurance to get my car fixed. I wanted to take my car to a shop that was certified by the dealer. After calling my dealer, they gave me the names of 2 shops, and I called both of them to see what process I need to take.
HANDS DOWN, Christine from Basic Auto Collision Team was the most informative and helpful when it came to telling me about the process, what I needed to do, step by step how they would handle the matter. My insurance agent was very passive in this matter, so getting a lot of the information Christine was defiantly a great help.
My husband took the car and basically kept in contact with Christine, but she called him to inform him on every step from when the parts were ordered and arrived, how the mechanics would fix the necessary parts, estimate time when the car would be done. She was just tedious and informative, very professional.
Getting Rear ended and having to fix my car was a terrible experience, but if there is one positive thing I got out of this is, finding a great and reliable shop!
It was a 5 Star experience!

This is a long story, so I will TRY to keep it to the main points… My wife got hit from behind by an inattentive driver recently. Luckily, she didn’t get hurt, but the Mini Cooper S wasn’t so lucky. My wife called Mini of Honolulu to ask them where they send their cars. They gave her the name of two places, Basic being one of them. My wife call them both. Christine at Basic offered more information about the process than the other shop so she selected Basic.
I drove the car in and was greeted outside by Christine. She took a look at the car and told me more about the process of getting the car repaired, the time schedules, the insurance things, etc. She said she would call when the parts came in, which would be by the following Tuesday. On Tuesday, she called and said the parts came in (just as she estimated) and I could bring the car in. She also explained how our insurance company did not approve a new muffler (I had asked about this earlier because the tailpipes were tweaked a little), but explained that when they put the car on the lift, if more damage is found, they will ask the insurance to review it for coverage. She explained and estimated that if approved, more time would be needed since the mufflers were not in stock (she checked). I took the car in, and again, Christine greeted me outside. She again answered more insurance questions I had and explained what was going to happen. She called Enterprise to pick me up. The next day, she called and explained that they did find more damage and that they ordered a new muffler, which the insurance company approved for coverage. This also required the car be in the shop few more days. She told me the car should be ready the following Tuesday. I called Christine on Monday, and she said to pick up the car on Tuesday anytime after 11:00. We went in to pick up the car and everything was perfect. The repair quality was excellent. They also washed the entire car, and vacuumed the interior so you could clearly see if there was anything different about the car. Christine again greeted us at the door and answered more questions about the process, specifically the insurance issues.
This was an ordeal because of the fact that the driver of the vehicle that hit our Mini was not the registered owner and the registered owner denied giving him permission to drive his car. Because of this, Geico, their insurance, denied covering the accident. Which is totally frustrating. We had to use our insurance, pay the $ 500 deductible, plus rental car costs, plus all the inconvenience, not to mention a ding on the CarFax report, and our clean insurance history. All this because an unlicensed driver (he only had a permit) was driving illegally (no licensed driver with him), the registered owner supposedly didn’t give his permission (but never reported the car stolen), the registered owner AND Geico using any excuse to skirt their responsibilities.
Christine at Basic helped make the process livable. She was extremely nice, and super helpful in explaining everything from beginning to end and everything in between. She is very knowledgeable and experienced in this business. I will not hesitate to take my vehicle to Basic in the future!