Audi Hawaii – Service Department

OMG! I had my Audi serviced for the normal 25K maintenance today. Kyle in the service department is always friendly and professional. As many times that I’ve been to the service department for maintanence, oil change, low tire pressure and oil refills, Kyle has always serviced me with a smile. Not only the service department is great, I received a follow up call from Tyrell Jenkins today. He wanted to find out if everything was ok with my car. He asked if I’m still enjoying my car. My answer is YES! I am still loving my ride!
Thank you Tyrell, Kyle and the rest of the Audi team for making my Audi experience a positive one.

This afternoon when I left work to drive home, I found that the bottom engine cover/​splash shield became detached and was hanging down from my 2007 Audi A4 Cabrio. We had localized street flooding this morning and it must have become detached when i drove through a puddle at speed. I taped the shield up temporarily so that I could drive it. I just wanted to have the cover removed from my car since it was damaged. It was only attached by three clips and fasteners. I called Wrench Werks who I have had service from once before. They were unable to to fit me in today. I called Audi of Hawaii who told me to come on over and they would take care of me. I drove right into their service department, they took my car and showed me into their very nice waiting room. Within minutes they came to get me. They removed the cover, wrapped it in plastic and asked if I wanted to keep it. I did since I didn’t know if I wanted to try and reinstall it. When I went to pay them, they said that there was no charge and wished me a good afternoon. It’s nice to think that a big dealership such as this one has a service department that still takes care of their customers. Thanks to the Service Department at Audi of Hawaii!