AT&T

Very rude customer service by sean at kahala mall. Did not explain well, all he did was repeat himself louder with a mad face and point his finger at my wife. I will not be going to this location again.

Quick, friendly, efficient. This location is the most convenient one if you’re recharging a phone. Skip the line and wait from the larger shops around town. The hours are much more predictable since this is in the mall, whereas other shops stop taking customers 30 – 45 min tired prior to closing. Homey don’t play that.

Awesome experience here. If we had waited at the Kapahulu store, we would’ve still been there. We got helped right away at the Kahala kiosk and the guy was super nice. He did an awesome job putting on the screen protector too. Highly recommend this location.

Very long wait for a simple question they need to learn Customer service and how to be more efficient. Never Again UFA

I thought it would be convenient to have this kiosk in the mall. It is worthless. I walk up to the counter, and the salesman’s teenager friends are hanging around talking about Halo and what not. I tell the salesman my iPhone has an error message — No SIM Card Installed — and that the Apple store (another story) sent me. After a long discussion about how poorly designed the iPhone is and how Apple sucks, the salesperson said he didn’t have any SIM cards. How could they not carry SIM cards? And then he tells me, again — and in a pretty condescending tone, that he personally is not a fan of the iPhone and Apple. The point is, if I wanted his personal opinion on what kind of phone I should buy, then I would have asked for it. I wanted customer service from AT&T, whom I pay a chunk of money every month — for what? To have some kid tell me he doesn’t like iPhones? I wanted a SIM card.
Dear AT&T, stop hiring people who know nothing about customer service but like to hang out in malls with their friends. Or teach them something.
I finally went to the AT&T on Kapahulu and got my new SIM card. They were way more professional.