Aloha Air Cargo

Very Impressed with the Service that I received. I was assisted by a Gentleman named «GUY» He was very Helpful, Informative, and Friendly. This was my First time sending cargo through Aloha Air Cargo, and was not sure as to the procedures involved in sending a shipment. «GUY» went out of his way… He helped me fill out the required form, and even assisted me in bringing in my BIG BOX from the car, into the Shipment Office. Can’t say Thank You enough!!! I will definitely use Aloha Air Cargo from now on, and I will tell all my Friends & Family to use them as well!

Horrible customer service. Arrived early to pick up an overnight shipment. The lady in the office was nice but once we went to the loading dock we waited for 30 minutes without anyone helping us. I rang the buzzer and 3 workers looked at me and ignored me. They didn’t look busy. Finally the office lady came out and saw that nobody helped us and had to tell one of her workers to come help us. He grabbed our 3 boxes with the forklift and then just dropped the pallet at our trunk. The boxes were heavy and there was only two of us girls to load it but he didn’t even bother to help us. I’m guessing he was upset because the office lady told him to help us. Maybe they were short handed or busy (didn’t seem like it) but we only had 3 boxes and none of the guys on the dock said one word to us! Ugh.

Hope answer the phone and really helped us out. We needed to get a generator from Oahu to our son on the Big Island after hurricane Iselle hit. She was so knowledgable and kind. Mahalo also to Craig who helped us at the counter. It is such a releif that our son and his family will get the generator as they are without power, phone and water services in lower Puna.
Thank you!

I had to pick up a late shipment that came in from Hilo. I arrive about 30 minutes before closing which was perfect because I hate waiting when its crowded.
It was just a small cooler. The dimensions were just 11×11×9 and the weight was about 15 — 20 lbs. But the total to ship it in was just over $ 50.00. No it wasn’t panda, it was just fruit.
I would guess its safe to assume the air freight shipping cost has gone up from just a year ago but damn, thats a big jump. But regardless, I still would use this place again since it still reminds me of the once thriving Aloha Airlines.
The cargo people are friendly too and everything arrived in excellence condition.

Shipping to the neighbor islands is FAST, ECONOMICAL and SIMPLE! No account needed. Credit cards accepted. They ship just about everything including legal documents, dogs, fish, produce, instruments, golf clubs, and motorcycles! They are located off Elliot St. near the airport:
QUICK AND ECONOMICAL SHIPPING!
We used Aloha Air Cargo to get a 25lb box to Maui to meet a critical deadline. I dropped off the box at 1pm in Honolulu and it was ready for pick up in Kahului at 6pm (same day) for $ 38! Nobody can beat that price or speed!
If you have time sensitive LEGAL DOCUMENTS, get the Aloha Paks (9.5“x12.5″) which ship for a $ 13.95 flat rate overnight. However, if you drop it off early enough in the morning… it would probably get there the same day… just saying…
HOURS
Check their website (
) for specific hours for each island, the HONOLULU customer service center is open:
Monday — Friday
6 a.m. — 7 p.m.
Saturday
6 a.m. — 12 p.m.
Sunday
3 p.m. — 7 p. m
SERVICE
Customer service is excellent. They actually answer their phones every time. They can tell you what time your box will get there. Our guy even asked if we needed refrigeration! (Other companies won’t refrigerate our our boxes and sometimes toss them in the 100 degree trucks for several hours while en route.) Another guy on the phone in Maui said «If the client can’t get here by 7pm, call the supervisor and he will come and meet them when they do get here after hours». Now that’s service.
We will be setting up an account with them because they are fast, efficient, and don’t charge as much as some of our other shipping options. The only reason I wouldn’t use them is if the receiving party can not drive to pick up the parcel at the airport.

Great customer service on the phone. They will answer any questions without making you feel ignorant. (Even if the questions are)
They tell you what time to arrive with cargo, when it will leave Oahu and when it will land on the outer islands. Also, inform you what time the cargo is ready to be picked up on the other end of the trip.
The cost for my pet to travel to Maui was ¹⁄₃ cheaper than a regular airline ticket, so that’s a bonus. They are committed to pets traveling safely, so that makes an anxious pet owner feel more confident.
They are to ones to go to, if you are sending pets inter-​island. Also, you don’t need an ‘account’ to use their services.

Need something shipped interisland quickly & carefully, I recommend Aloha Air Cargo. Came here since the Mr. had to ship a 35lb box to his co-​worker on Maui. It was quick, they were friendly and they said it would be there the next morning between 6−7am. They have great late hours also!