Comcast Service Center

One of the WORST CUSTOMER SERVICE I have ever had in my entire life!!!
We moved here from Texas in December 2015. When we bought the house, the previous owner left us all the services she had in the home. Comcast Xfinity was the service provider she had in the home for cable tv and Internet.
To this day, end of January, COMCAST is still unable to keep their appointments and set us up with the service they provide EVEN when the previous owner had the exact same service here in this house.
EVERY TIME WE CALL it’s a different answer or reason. When they set up appointments, NO ONE SHOWS UP and no one calls to cancel the appointments.
The numerous hours spent on the phone talking with customer service are worthless. They DON’T KNOW or have ANY EXPLANATIONS why they can’t come out.
Had an appointment set up for today after a whole 3 weeks time & we didn’t get a call to confirm like they said they would the day before coming out so we call. «Oh, they aren’t going to make it out today».
First they say they couldn’t do it because there was no line leading to the house, when in fact the previous owner had cable and Internet. Then someone came by about 3 weeks ago to set up but only brought one cable box as their appointment only requested that one box and it was for Internet only. Then another person came by to see what the problem was. They looked and checked the lines and said, «Oh yeah, you do have line service here already».
Hmm surprise surprise idiots. Well you have to call in an appointment for all the other boxes. So we already had one set up so we will keep it but yet they somehow cancelled it, just like the other two appointments. NO ONE CAN GIVE US AN ANSWER WHY THEY CANT JUST KEEP OUR APPOINTMENTS and SET US UP!
THEY ARE PATHETIC!!!
They are the only provider who can service our home otherwise we’d go with someone else. But that’s the reason they’re being the douchbags they want to be because it’s them or nothing!