AT&T

I am a business owner in this community only a few blocks away from this location and I was utterly appalled at the way I was treated here. I have been with AT&T for many years and bought a few phones from this location over the years. I am going through a divorce and needed to drop my soon-​to-​be ex-​wife off my plan. I went into this location to ask them what I needed to do. The girl told me that if my wife stayed with At&T that I would not be charged a cancellation fee. So my wife set up her own account with At&T that week. I went back into that store a week later to have her taken off my account. A different sales person told me that I was given the wrong information by the previous rep and that my wife had to keep the same number in order to avoid the cancellation fee. I told her that that was NOT what the previous rep told me. The rep I spoke to the week before was actually there and said, «well, that’s what I meant.» I told her that might have been what you meant, but was NOT what you said. I asked to speak to the manager. The girl in turn ran back into the back to get to the manager first. At this point I was getting very upset. The manager came out and told me that he believed the rep would not have given me the wrong information and they were not going to do anything to help my situation. He basically called me a liar and told me to leave the store. I called corporate and told them the entire story and also told them I was leaving AT&T and setting up a new account with Verizon. Corporate called me the next day. Apologized. Took off the cancellation fee and lowered my bill for my inconvenience. I will never go back to this location and would not recommend them to anyone.

Going to the cell phone store is always an experience I kind of dread. I always hate it because I know *almost* exactly what I want, but there’s just enough uncertainty that the salesperson will try to sell me HARD on every darn add-​on, upgrade, and service in the store.
Fortunately, I can say that this location (or at least the associate who helped me, Carlos) is not like that. Carlos walked me through my options, respected that I was on a budget, and while he did mention some of the upgrades in passing, he also left well-​enough alone once I said I wasn’t interested.
One small drawback — I was getting stuff transferred to my new phone, and having my service updated remotely using WiFi, and it took FOREVER, because the WiFi in the store is way overtaxed by all the demo devices that are connected to it. So, you might spend more time there than you planned on or wanted. But, all in all, it’s a good location with good staff.