Modern Exterminating & Termite Control

Modern provided services to us for buying and selling three homes. In addition we have used them the passed fifteen years for monthly pest remediation. They are always very professional and courteous. Scott really knows his bugs and is very helpful.

If I could rate this place any less stars I would based off of their service.
I recently had Modern come to my home for some termite work. They came with a crew of two men to my home on 5÷13÷15 to perform service that should not have taken a long time. The first member was an older man, Ray, who was very good. the other member was Scott who also happens to be the owner’s grandson. The owner is Jim.
They pulled their truck into my driveway and Ray began to work on drilling the holes. Scott meanwhile instead of following right behind him and filling in the holes with the termite solution proceeded to go back into the truck and light several cigarettes while Ray drilled all of the holes around my home. I didn’t really understand why I was paying for two people to perform labor yet only one was doing work and the other was getting cigarette ashes all over my driveway and lawn. Once the drilling was completed Ray then began to fill in all of the holes and did the entire job himself. What should have been an hour job took two hours because only one guy was doing all of the work.
I took time off of work to be at my home while they were completing the work and had an hour of my day wasted because Scott couldn’t get out of the truck and do his job. So not only did I have time wasted but I paid a large amount of money including labor that I shouldn’t have.
I immediately notified Jim the owner that his grandson Scott was not doing any work and instead of being apologetic to me and adjusting the price he just made up an excuse for his grandson that he must have been sick when clearly he wasn’t.
Jim and my sale rep, Dominic Peda were not very helpful in trying to make me a satisfied customer and demanded payment in full even though what I paid for was not what I received. I am going to file a complaint with the Better Business Bureau as well on 5÷14÷15 so this is on their record.
PLEASE STAY AWAY FROM THEM and support another local business instead.

I have had the same exterminator for five years now. Jim remains professional and always knows any insect that i have a question about. When he comes to the house my children always ask him a million question and he enjoys educating them and asking how we are doing. When i moved from prospect park to nj i believed i would have to find a new exterminator however i was wrong and he gladly comes regularly. I would recommend modern Jim esp to anyone. Thank you

I had two properties inspected for termites from Modern. Both reports stated that there were no termites or any former termite damage. Upon starting renovation we have found significant termite damage in BOTH HOMES that will end up costing in the thousands for replacement and new treatment. I would not recommend Modern to anybody after my experience — STEER CLEAR!

We just came back from our first experience with Modern Exterminating. We chose Modern because of the good reviews it received online and because it is within walking distance to our house. Unfortunately, our experience at Modern was awful.
My husband and I have lived in our home for 5 years and never had an ant problem until approximately one month ago. Since then, we have encountered ants in our front doorway, in the kitchen, in the upstairs bathroom, and most recently, we have seen flying ants in our basement. After a month of trying different products to solve the problem on our own, we went to Modern in person in an effort to have an expert come out to assess and eradicate the issue.
Upon arrival, we encountered an older individual named «Mike.» Our experience with Mike was nothing short of ridiculous. He literally behaved as though he were assuming the role of an exterminator, but just couldn’t get the role right. After explaining our situation to Mike, he proceeded to open a reference manual, point to a picture of an ant, and READ to us all about the ants we «might» have, along with their reproductive habits! After several minutes of this, we explained to Mike that we have already spent a month reading all about ants. The information he was reading to us was information that is readily available on the internet.
Every question or concern we raised was met with Mike returning to the reference manual and reading some more to us about ants. It was clear that he had absolutely no idea what he was talking about. While discussing the winged ants in our basement, he actually told us not to worry about them much longer, as they will «eventually die off» when their mating season is over! For all this man knows, we could have a termite problem (we don’t), and he’s here giving out «expert advice,» sight unseen. It was shocking to us that this man, who is clearly NOT an expert, would be making such statements without sending anyone out to even assess the situation.
Mike continued to alternately fumble with the reference book and point to a shelf of products, some of which we told him we had already used. He then suggested we try using gel plungers outside our home «anywhere you see ants.» Again, we explained to Mike that we are concerned with the ants INSIDE our home, particularly the flying ones in the basement, as well as the ones in the bathroom, which are nowhere near the outside of our home. We indicated we weren’t interested in blindly «treating» a problem on our own, when we aren’t positive what types of ants we have, where they are coming from, and whether or not they are building colonies inside our home. Mike glossed over all of this and was just randomly recommending products and reading labels to us.
In a tough economy, one would think that a «local, family-​run exterminating company» would welcome the opportunity to service their community. I would have been happy to give my business to a local shop like Modern over a national chain like Orkin or Terminix, but unfortunately, they weren’t interested in that. If I weren’t so concerned about our ant situation, I would have found the whole scene amusing, as my husband and I really felt like we were on some hidden camera show. Unfortunately, it wasn’t funny; it was a frustrating exercise in futility. Thanks for nothing, Modern!

If you want someone that will take their job seriously and do everything right — then call Modern — for any carpentry work.
We moved into a house that had wood rot, previous termites, pests — etc. Modern did not hesitate to look all around the inside and outside of the house including — basement and crawl space. He was covered in dirt from crawling in the space and in the attic — he was Everywhere.
They not only treat the termites from the inside out, but other pests as well. They also repair siding and etc from wood rot. Overall — very pleasant to deal with b/​c they are very knowledgeable and will offer tips and advice to maintain your home.
Please note the carpentry division gets 5 stars. The pest division — not so much! I called for a follow up visit and no one ever returned my phone call. We will call someone else for pest control but happy with the carpentry work they performed on our house.

I would like to say that our dealing with Modern Extermination has been excellent from the initial estimation through the completion of our termite treatment. We discovered active termites on an interior wall while taking down drywall for a renovation project and needed to get the treatment done as soon as possible because of time constraints. Within 48 hours of our call David Earwood was giving us an estimate and 48 hours after that our home was treated! David was great and thoroughly went through our house and explained the whole process in great detail in a no pressure approach unlike many other companies that I have dealt with previously. The two service technicians that came out were very friendly and professional. We had two other companies that came out to give us estimates. One was a national company that never showed up for the scheduled appointment and the other company didn’t even go into the crawlspace to check our structure! I would and will recommend this family owned business to everyone and would like to thank Modern for the pleasant experience!

Dave Earwood @ Modern is an excellent inspector. He is very thorough and is very accommodating when working with a demanding schedule. I highly recommend Dave and Modern Exterminating & Termite Control.