Roto-Rooter

I called roter rooter to fix a leak in one of my walls and a handle that broke off one of the nozzles under the sink. The plumber got to my house 4 hours late and wasn’t able to fix the leak in my wall. He told me he would fix the nozzle if I gave him $ 60 because roter rooter would charge me to much and then he told me I needed a new faucet. There employees are dishonest and thieves. I will never call roter rooter again they were useless. I went with a smaller company that was able to fix the leak In my wall! Thanks for nothing roter rooter!

I was sorry I called these people. They showed up hours late (I had unusable toilets and sinks, for petes sake!) and determined they would have to a run a plumbers snake back to the main sewer line. This took about an hour and I was shocked when the man presented the bill. The charge was ridiculous for one hours of work and on top of it all they were seriously late showing up.
I suggest you think twice about Roto Rooter.

We had a plumber come to our newly purchased house five times to fix our guest shower and toilet that kept backing up before finally calling Roto Rooter. I really wish we had called them sooner because we really had no idea how big the problem was. I was initially hesitant because all you ever hear is how expensive they are but from this experience I’ve learned they are well worth the money and rely know what they are doing. The prior plumber had pulled out a rag and part of a mom when he snaked the pipes from our roof so I knew something had to be down there. Coincidentally we saw some guys from Roto Rooter at the house across the street and stopped to explain our problem to them. They told us we should have a camera tech send a camera up the pipes and then depending on the situation send a jet up there to clean it out. The only complaint I have about roto rooter is that when I initially made an appointment they told me 3pm and that the tech would call me at 2:30 to let me know if he was on time. Well 2:30 came and went and at 3 I called to find out what was going on only to be informed I actually had a window from 2:30 — 4:30 so I cancelled and rescheduled for the following day. They called me at 1:45 and said the tech would be there in 45 minutes so I rushed home. A tech didn’t arrive until after 5:30 but I guess everything happens for a reason because luckily this tech was able to put the camera up the pipes and fix the whole problem which was much more serious than we ever could have imagined. Turns out since our house was a flop and the pipes hadn’t been used in a while a serious amount of calcification and buildup had accumulated which was obstructing our pipe on top of some caulking and more mop pieces. The tech whose name was Alexander Perez stayed at our house until 11:30 last night. He let me watch the whole process by putting the camera back up the pipes multiple times as he went so I could see what he was doing was actually fixing the problem. It wasn’t cheap but it could have been worse and the problem is finally fixed and we have two functioning toilets and showers. With five kids we could not be more thankful to Alex and Roto Rooter. I wish we had called them from the get-​go.

They fixed the problem very quickly but they are extremely expensive … they charged me an insane amount just to put a new wax. ring under the toilet

Do not call these people even if they are the last plumber after a nuclear attack. You could get faster reliable service by watching DYI or plumbing for dummies. There is no communication. They lie through their teeth. They lie about when they will be at your home. They are unprepared. They do not stock anything. Took 3 days to get a condo water heater replaced

Everything went very welll. Audley was very professional and really made sure my wife and I understood what I as happening with the toilet and really did a great job is
snaking the tub stoppage thru overflow. I am very satisfied with the work that he did.

Rip Off Artists… wanted $ 1000 to replace a water heater… now granted it WAS saturday… but STILL… had it done for HALF the price by getting our own heater from home depot and having an individual plumber put it in… Just another example of how corrupt Corporate America is… it’s all about GREED

Service man came at time scheduled, snaked drains that were clogged.
Cost:exorbitant $ 573. Next time will shop around and price out other providers.
For work that was less than an hour, this was too costly.

I called Roto-​Rooter for a backed up septic tank problem at about 11 a.m. on Wednesday. They said someone would be out between 12:30 and 2:30. Around 2 p.m. they called and said they were running late. Then they called about 3:20 to say they were still running late. When I didn’t hear from them by 4:30 I called and they tried to tell me someone had already been out to my house. I assured them that if they had been there they hadn’t called me or knocked on the door because I had been waiting for them all day.
They then said that snaking the line wasn’t going to fix the problem and that the tank needed to be pumped out. (How they knew this is still a mystery.) They said someone would be out on Thursday between 12 – 4 to do that. When I hadn’t heard from them all day, around 3:30 I called back to ask for the status.
That’s when they told me they didn’t have any record of my request for service! I was livid! How is it possible to drop the ball that many times for one client’s service request? I will never use them again — not even if they are the last plumbing service on the planet.
Luckily I found A-​Alligator Septic Tank Cleaning Service — a local family owned business and they came within 45 minutes and took care of the problem in under an hour!
Roto-​Rooter, you don’t know the meaning of customer service.