Excelsior Transport and Recovery

Beware! What started out as good experience with one of the dispatch managers via the phone, turned sour with the company’s lack of professionalism.
The following is an excerpt from their solicitation to my request to ship a vehicle across the country:
«I am Former Military, Truck Driver and now a Senior that still believes honesty should be the number one priority with our customers. I always go out of my way to help our military and the ones that serve us „proud“. I do hope to be of service when you decide on your move date and selection of Transport Company.»
If indeed this was accurate when written, it was not even close when it was time to provide this service.
Phone calls were not returned when promised and excuses made as to why they were dropping the ball. In the end, I had to find an alternate company to facilitate my transportation needs. And naturally when I pointed out their failure, they tried to point the finger back at me. Nevertheless, within one day of trying, another company «Mercury Auto Transport» was able to secure a spot on a truck for my vehicle that same day at pretty much the same price, regardless of the literal last minute booking.
Stay away from this company, they do NOT deliver and I do not feel they care about their integrity much. I normally would never dream of blasting a company like this, but I’d hate to see anyone else be treated so poorly.