A C T

I have been working with ACT for several years and have been 100% satisfied with every experience that I have had with them.
From scheduling appointments with Linda and Kathy in the office, to working with techs on-​site, to direct contact with the owner, Mark — I have full confidence in the work they do and trust their recommendations. Their prices are fair and the service is superior. I could not recommend a better HVAC vendor!

Hired ACT to service an AC unit of ours that was not functioning properly. This unit was previously serviced by another company and because ACT was a recommneded vendor to the condominium decided to get a second opinion and use them to conduct the repairs. They quoted me a similar price for the part and what seemed to be a lower price for the labor. What was not understood is they charge less labor because they make up for it with their calculations. We were charged labor to come to our location, the time spent, and told we should have been charged to return to their office.
When did it become normal to charge someone for what is considered to be the cost of doing business. If coming to my location is so cumbersome to your business then decline the work. If this is customary in this service field it should not be. And with the amount of experience these folks have shouldn’t these types of services be fixed fee by now.
The likelihood of using this company again or recommending this to others is very low.