Hampton Inn & Suites Hoffman Estates

Selected the hotel, Hilton Member (though there were several others hotel within walking distance from it), and was happy to check in and stay.
Room was fine, facilities were clean, and room was advertised.
THE PROBLEM came when I called the front desk to check out early. I called the front desk and asked if there were fees associated with early departure. The service rep on the phone (male) told me I had until midnight to check out Saturday night to not incur charges for Sunday.
Feeling happy with the Hampton Inn, checked out of my room, asked to have my bill emailed to me, and began my six hour drive home.
Once I received and opened the email bill I saw they had charged me for the additional day. Thinking, «oh, just a mistake.» I called and asked for help changing the bill and I was politely told that I cannot get my money returned to me. I explained the conversation I had and check out. Explained that I would not of have left for my six hour drive home that evening if that were the case. I was told the desk staff was wrong to tell me that.
This situation was not caused by me, and if management has uninformed desk staff, then that is a hotel service issue they push onto their customers to pay for.
I simply asked for them to make them to situation right and they flatly refused. Immediately after this conversation the staff at the hotel started advancing the pending hold to try and close my bill prior to me contesting it.
Not good customer service, not recommended, and not happy.

First off we are return guests here because we stayed 4 years ago with friends and LOVED it here so we planted roots for another weekend getaway … Not such a beautiful stay this time first thing we noticed upon walking into the room was an odor we finally tracked it down to garbage disposal there was food and gunk down in there so we called front desk they sent housekeeping down to clean up but she just sprayed some spray in there and febrezed the room with some spray and went on her way, and so did we doing out rounds around town and swimming returning to our room later that night. Around 9 ish wanted to put kids to bed and peel back sheets only to find someone else’s hair on our pillows and black specks in our bed…(gross right) so I make another call down to front desk I was told he will call housekeeping and see if they’re still in he was really busy and only one working front desk so he couldn’t leave, I saved him a trip and walked down to front desk only to be told housekeeping was gone if we thought it was bad enough he would maybe try and find a different room (by this time it’s almost 10 pm and we’d been on road most of the day we just wanted to put our kids to bed), so I asked if he was able to comp instead? Logical question right? He tells me talk to his manager she will be in tomorrow but he didn’t know when because she worked 12 hours today… needless to say this stay has been VERY under whelming and has definitely turned me off to stay here again when I return to area in 4 weeks… on a lighter note the kids enjoyed pool and hot tub very much which made for a happy mom and dad for a bit

place is filthy. i only gave it 2 because of the great staff.
there were two different spots ON THE SHOWER CURTAIN with super long hair and i know its not mine since mine is military short.
no inner shower curtain but not sure if thats required, if anything just reflective of the cheap owner
no inner window curtain which was annoying since you have to have it fully open if you want sunlight otherwise the hotel across the street is getting a free show for no money
pillows were super cheap as hell feeling and looking
someone mentioned cigarette smoke but i didn’t get any smell of that at all
breakfast offerings are very impressive
internet is legit
just a cheap franchisee is my guess

I like this Hampton, perhaps because it is always where I stay when I come to Hoffman Estates and I am a creature of habit but I do believe it is mostly because of the friendly staff and consistency in comfort.
It is a nice property, located in a business park area. Lots of services/​restaurants (hello Starbucks) within a mile. The rooms are always clean and comfortable… I love their pillows.
The staff — over the last few years that I have stayed here, the staff is unwavering in their service and friendliness. All the staff.
The free breakfast is solid… I am a Hampton Waffle junkie so I am pretty easy to please… but their oatmeal is pretty darn good too.
It is a Hampton, not the Ritz… but it is a four star Hampton for sure.

When we first arrived, we needed to switch rooms to accommodate our stay and the front desk was quite helpful with this. This hotel was pretty nice for a Hampton Inn, and I was pleasantly impressed with the décor in the room. The bed was great, room was clean, and the hotel overall appeared to be in good condition.
There was complimentary breakfast in the morning, and there were good options, though I would have liked to see more options for those of us that don’t want our food covered in cheese (other than just oatmeal, fruit, and bagels).
Overall I was very happy with my stay at this location, and would visit again.

Positives: Nice rooms at very reasonable prices (we stayed on Friday so it may have been weekend pricing). We chose a suite with hot tub for a little extra. Spacious, clean and pleasant. Negatives: VERY noisy. We were next to the elevator, plus the ice machine and pop machine were right outside. The walls and doors seem to be paper thin as we heard the ice machine making ice all night. Also there was no fruit for breakfast. Taking everything into account, I’d give this place an average rating. If it wasn’t for the cheap rates, it would be lower.

For the past two years, I’ve stayed at this Hampton Inn & Suites in Hoffman Estates an average of 10 nights a month. Being a road warrior is tough, but I’m heading to Hawaii on Hilton points this year, so no need for pity.
The staff here is wonderful and I find this to be a very clean, well-​run hotel. I’ve never had an issue with cleanliness in the many many nights I’ve stayed. Yes, had the occasional water-​heater issue, but the staff is always quick to attend to any problems.
The shuttle is a nice perk, and the drivers always friendly. Free breakfast is as-​expected, and the staff do a great job of keeping everything stocked and ready.
There are many shopping/​dining options near the hotel. Take your car or the shuttle.
My favorite part of this hotel is the beautiful pond behind it, where you’ll find (when the weather is nice) two swans, some giant koi/​catfish and a heron frolicking. A walking path surrounds the pond and it’s my happy place.
Is this a 5 star hotel? No, but they don’t charge 5 star prices. For a hotel at this price-​point, it doesn’t get much better. Now, if I could just stop eating the free cookies…

Don’t stay here. Refrigerator was busted and ruined the food and beer (60 dollars with of local craft beer) I had in there. Notified night manger and he was rude and dismissed us like it was our fault. Checked out the next day and the day clerk just passed the buck to maintenance. She was only willing to give us a managers number… the girl at the desk was the manager on duty according the placard. She didn’t have the authority to do any thing. Also the shower curtains are too short so expect to use a lot of towels or stand in a huge puddle of water when you get out of the shower. The fitness center is a joke.

A nice Hampton Inn. We had to stay here, as our house was being repaired from a pipe bursting. I would give this place four stars, as the furniture is older and the swimming pool was being used for swim lessons one night. I am giving this place five stars, because of the staff. We needed to wash dishes, as our kitchen is where the pipe burst. We came back from visiting our home and the maid did our personal dishes. That was amazing! What a nice kind gift! Secondly, the electrical was really bad in our room and the soft bed was broken for my son to use. On Monday, the maintenance staff fixed everything. Again, unexpected. They gave us the royal treatment and we thanked them with five stars! The breakfast was good, too!

We stayed here for a friend’s wedding this past weekend. The rooms were pleasant. They were spacious and clean. I really liked their bathroom which is unusual because I normally find hotel room bathrooms gross unless we’re paying over $ 100 a night. The bed was comfortable but they have like throw pillows instead of standard pillows which is weird, but whatever it gets the job done. I’m not sure why they have post-​its on all the headboards stating that the duvet covers and sheets have been cleaned… Shouldn’t they be clean regardless? Their complimentary breakfast was excellent. We had an egg wake-​up wrap sort of thing, potatoes, and a biscuit. They had much more food than that (i.e. donuts, cereal, oatmeal, waffles, yogurt, etc).The front desk people were young and seemed inexperienced but were very nice. They seemed understaffed quite a bit, however. I would’ve loved to give this place 5 stars but upon arriving, we were told our room was probably not ready when it was 3:30. We had a wedding to go to by 6pm and needed to get into our room to get ready. If we had been there at 2:30 and the front desk person said we couldn’t check in, I’d understand but when check-​in is at 3pm… well, we should be able to check in at 3pm in my opinion. We normally never put the «do not disturb» sign on our door if it’s before 10am because usually housekeeping doesn’t come around that early. Here, we heard a knock at around 9am for housekeeping so it made me think again that they were understaffed and needed to get the rooms cleaned asap. Overall, I’d stay here again for the price and the cleanliness you get. I would encourage others to stay here too as long as you’re not in a hurry to get somewhere upon arrival.

I can’t believe anyone would complain about this place. It’s awesome! Extremely comfortable bed, clean as a whistle, competent and friendly staff, equipped kitchen and living room area, LARGE space to sprawl out in and relax! Convenient walk to the office where I am attending training! Everything I need and more… love it here!

Nice clean hotel, free wifi and breakfast!

Staff was very friendly. A few positive remarks to start off. Very friendly staff, and hotel itself was very clean. Now for the negatives. Seems like several people have had issues with the temperature in the shower. I also found the hot water to be not so hot. The «fitness center» is not much more than a closet with a bike, treadmill, and some dumbells to go along with the unstable bench. The water was empty twice in a one week stay, and the staff did not know where the extra water was stored. When people travel for a living, and sometimes don’t get to eat healthy for every meal, a true fitness center will draw more people to the hotel. The room I was assigned had ripped carpet, and the air conditioner was so loud, I actually thought a diesel pickup was idling in the corner of my room. Unfortunately, I have to stay at this facility because this is who my company uses, but if you don’t have to stay here, don’t.

Nice new feeling Hampton inn, about what you’d expect from a good Hampton from a facilities perspective. Very nice staff, Jimmy was particularly helpful and accommodating.

Okay, not great. The rooms were comfortable (if small), but I expected more for the money. There didn’t seem to be many amenities offered. At the very least, they should offer a shuttle to/​from the train station.

Stayed here for a wedding. Was pleasently surprised with the modern look of the hotel. It’s much different than what I last remember a Hampton inn looking like. Great rate, free breakfast, I’d recommend staying here.

So following my visit to this not-​so-​wonderful Hampton Inn, I get an E-​mail to complete a survey… and they received a Scud Missile from me! At the end of the survey, it asked if I would like to be contacted, so included E-​mail and phone contact info —– well, wouldn’t you know they didn’t even bother to act upon that info/request…which shows how uncaring this place is.
But it doesn’t stop here, oh, no! I wait for my credit card transactions to clear as I submit my expense report, and, wouldn’t you know it, my card never gets charged for my stay! So I call the Hampton Inn. The front desk tells me I’ve been «hundred-​percented», to which I say, «I certainly hope that’s not contagious!» They then go on to say that’s a Hampton 100% guarantee if you’re not 100% satisfied. I say no one ever told me, so I’m left waiting for an expected transaction to clear. So I ask to talk to the General Manager. She states they tried to E-​mail me to et me know (yet another lie… they have my E-​mail address!). Then she has the gall to tell me that she’s read my survey. So I ask why she hasn’t bothered to respond to my request for contact… Ugghhhh! I could go on, but why waste already more of my time! There’s a distinct pattern here! BEWARE THE HAMPTON INN in HOFFMAN ESTATES!

My home away from home when in IL. My husband and I stay here the majority of the time
As a Hilton Honors member this is an excellent weekend retreat that is reasonably priced.
The beds are extremely comfortable. The bedding has been updated to an attractive all white décor which is more pleasing to the eye then the the typical, tawdry bedding found in a lot of hotels. Bathrooms have also been updated to a stylish looking tile with sleek bathroom fixtures and tasteful decorative accents. Shampoo, conditioner (a huge bonus in my book), soap, and mouthwash (another bonus) all available.
Complimentary breakfast has hot food selections. I’m not saying it’s the best selection or best tasting, but still an option for being complimentary.
Indoor pool, business center, clean rooms, great value! Highly recommend if wanting to stay in the suburbs.