Acorn Tire Hoffman

Do. Not. Bring. Your. Car. Here.
I came in to have my car inspected for work, and was told that in order to pass the inspection, I would have to purchase 4 new tires since my tires were worn. I was also told that they would have passed my brakes… but they were starting to get worn and may be worth replacing.
Something about this inspection didn’t sit right with me; so I decided to go to another mechanic for a second opinion and passed with no issues, and drastically different tire and brake ratings.
There’s more… I also had an oil change done. I was told that my 2012 Chrysler 300 S only accepted synthetic oil. I didn’t really question this until I had my car reinspected. I did some searching on the internet and found that my car does accept regular motor oil. In fact — the invoice from Acorn Tire from my LAST VISIT used regular oil, not synthetic. I would like to see the documentation from Acorn that stated my car needed this more expensive oil this time around.
I would like to be contacted in regards to this matter. I have been coming to Acorn for years because I believed I had found a mechanic shop that was reputable and honest. Taking advantage of a situation that someone needs to pass an inspection because their work depends on it and then denies that inspection to upsell tires is unacceptable under any circumstance. Not only that — but then also trying to make me purchase a more expensive oil that I didn’t need. It feels very dishonest.
12÷7÷15 — edit in response to business owner response.
I have uploaded the two inspection letters to the weblink below showing the discrepancies between the two inspections. You will see a clear difference between the brakes and tire ratings. The difference is that the other mechanic (Jiffy Lube) doesn’t sell tires — so they really wouldn’t have a reason to mark it down. Pictures speak louder than words; this was an dishonest business practice.
Also you will note that the business owner talks about the benefits of synthetic oil; that was not my concern. His business stated that my car was REQUIRED to have synthetic oil. Now part of that is my fault — I should have been smarter and questioned that but I had thought that Acorn tire was a honest business. Shame on me.

My family has been coming here for decades! This is the best place in town for a quick oil change or intensive car repair. They are always honest and want the best for the customer!

The best in town! Great customer service and fair prices. I recently had one of my tires patched up by these guys… Alex, the assistant manager was absolutely perfect the way he took care of his customers, including myself… Great job! I highly recommend this place to everyone for any car issues or maintenance.

Got my oil changed quickly without an appointment. Had a technician give the vehicle an inspection which was well received. Didn’t appreciate the $ 10 «shop supplies» charge for «things like rags» and stuff. On a 45 minute oil change, how many supplies did I really go through?

Acorn Tire has great customer service and quality products. I had an oil change there a couple of weeks ago and they were very informative of their products, they explained the different oil change options to me and gave great recommendations. My check engine light was on and the manager, Chris, explained to me what the code error meant and how to affected my car. They didn’t recommend any unnecessary services and were incredibly helpful and friendly. I would highly recommend Acorn Tire to anyone and everyone!

Had 2 oil changes recently with them. They were prompt and didn’t take frustratingly long like some of the other places. They recommended a few specific services and replacement but didn’t push too hard and gave a time frame in which I should get it done. Their prices are a little bit premium compare to some of the others but may be OK, given the prompt service, not much wait time.
I like the cleanliness of the place as well. Oh, and they have free wifi which was a big help for me.

I came in to get new tires and wheels put on and have them check out why my car was so loud. Well it took them about 3.5 hours to put on my rims. That seems a bit long for what I thought was a simple task. Then in the end they told me they didnt have time to see why my car was making the loud grinding noise and to bring it back. I decided not to bring it back. Took my car to the dealership and the hub bearing was in terrible shape and i needed new brakes. You would think when replacing rims and tires they would have noticed those major issues. Instead they let me drive off with an unsafe car! Never again!

I took my car in again and was as happy as ever with the service. When I say I «took my car in» I use that term loosely because it was actually towed in because it was barely running. I was worried that this was going to be a very expensive day and was expecting the worst. It turns out all of the problems were because it had been to long since I’ve gotten any oil change. I am so happy that they were honest enough to tell me that there was nothing major wrong with my car. So happy!
Doug always does the work on my car, when he works at this location at least and he does an amazing job with imports. Front desk wise, when I initially called I spoke to Andy who was very polite and helpful and then mike processed my paperwork. Overall another great experience!

I got two new tires and two used tires from this location in the past 6 months and was pleased with the service and how friendly the staff was. I’ve already recommended them to a lot of my family and friends.

Excellent, professional, courteous service. I always have confidence when leaving my car here.
I bought a set of Goodyear Assurance Tires, in 2010, and while driving my 2008 Infiniti G35xS on a long highway trip this past Spring (2012) noted a loud thumping noise. Acorn diagnosed that the tires were «cupped», and replaced them with Goodyear Assurance ComforTred Tires, as the original tires were still under warranty.
Very happy with all experiences at Acorn.

I would give this place 3.5 stars. I’m conflicted. I came here because my breaks (which were brand new and replaced at another shop) were squeaking. I brought them here (because it was under warranty and they were a Gooodyear provider). They cleaned and adjusted them, but they still squeaked.
Then I told them they needed to be replaced. They had my car for a whole day and waited until 4:30 to tell me they had played with it all day and the pads needed replaced (no duh) and they needed paperwork to call into the warranty place (I asked if they needed paperwork beforehand and they said no). Since they waited too late I had to wait another few days to get them replaced. Also, they didn’t contact me to let me know they had the ok to replace them. I had to contact them. They were always nice on the phone, but seemed very focused on other things (like the food truck that came by?) versus my car. Long story short they got replaced, and they work great now. And they were fixed in under an hour.
They have a nice facility with couches, a tv, free wireless, coffee, and a place for kids to play. Not to shabby. I just wasn’t overly impressed with the customer service.

In short, these guys are the best. honest and straight forward.
in brief., I am one of those guys who always chooses dealer thinking that they know their car better and hoping that I wont get ripped off this time., but they never stopped, I never came out of dealer show room with out being felt like they took advantage of my ignorance.
last week, i took my friends advice and consulted this place to fix my flat tire, I told them that I am ready to change the tire if its bad, since my previous exprience for flat tire. the dealer made me change both tires :(, but these guys they checked the tire and fixed it, with out charging extra penny on what they agreed on.
I think i found my mechanic.
– Ravee

I just recently moved from Southern California to the Chicagoland area, and when the first snow of the season hit, Acorn Tires came to my rescue. After being so consumed with all the moving details I completely overlooked replacing my old tires with all seasons and driving soon became a nightmare. I drive a VW Touareg; there’s no excuse for this thing to be slipping and sliding!
I finally bit the bullet and decided to invest in proper tires. However, I had no clue how difficult it would be to find semi-​affordable, in stock, 19″ all season tires! I must have called around to at least a hundred different places, and Acorn were not only the nicest of the bunch, but they had the best price, and the best service. I called on a Friday afternoon and they got my tires special ordered and installed by Monday (which meant only having to go through the inconvenience of finding a ride to work for one day, thank god).
Driving in the snow for the first time with my new tires felt wonderful. I regained my confidence and above all, my safety. I am so happy that I found Acorn and will definitely recommend their service to all of my friends and family.
Icing on the cake: They gave me a free regular oil change! Too bad my car only takes synthetic, but my dad’s Chevy will be happy!

I have been impressed in all my dealings with the professionals at Acorn Tire.
Back in 2005 I had a VW Golf. The car was a lemon.
I brought it in to Acorn because the check engine light was on and they informed me that I should take it to the dealer because it was still under warranty. They saved me hundreds of dollars by being honest when they could have withheld that information and charged me to fix it.
I vowed in that moment to return to Acorn whenever I had a problem.
Since then I have gone there twice for brakes. The first time I went in they checked out my car and informed me that I could go another year before replacing my brakes. Honesty! I love it. When I did finally get my brakes replaced they did it fast and cheap.
UPDATE
I feel I have to take away a 2 stars because I recently had my shocks and struts replaced here and I have to say I felt like something was fishy.
The price was jumping all over the place for the work and I never did get a straight quote. When I went to get my car he had charged me for lifetime car alignments, but I didn’t feel like i ever agreed to that. So, i guess its back to the drawing board in trying to find an honest mechanic.