Wells Fargo Bank

I always have a relatively seamless experience here when dealing with the tellers. They are efficient and helpful.
This is a convenient location on the way to the PATH. ATM works well, no complaints here.

Needed some money and forgot debit card, teller was very helpful and assisted me in the process. Branch is nice and no wait line

NEVER buy currency from Wells Fargo. I went to convert some money for an upcoming trip to Europe which turned out to be a bad idea. I started asking about the «spread» and the teller responded with vague answers assuring me that this was the right move and a good deal. After trying to calculate in my head I asked «so the spread is about 3 cents per dollar» and he agreed «yes it’s about that». I went home and re-​calculated and it was closer to 9 cents per dollar, so Wells Fargo pocketed almost 9% of the money I paid and lied to me about it which is ridiculous. I went back and asked if they could adjust it because the teller misrepresented the terms of the sale and the service manager was rude and unhelpful. The store manager was nicer but seemed incompetent. Their solution was trying to get me to sell the currency back which would result in me losing $ 85 on the whole transaction and no foreign currency. I understand that banks need to make a profit but they shouldn’t be taking advantage of their customers to this extent. I was lied to and taken advantage of and will be filing a formal complaint including the employee name/​switching banks as soon as I return from my trip.