Hoboken Optical

I haven’t been to an eye doctor in years. So when I finally decided to take a visit I stumbled across Hoboken Optical and boy am I glad I came here! It was super easy making an appointment and the receptionists are so, so welcoming. Dr. Irene Lui is wonderful and she explains everything you need to know thoroughly enough for you to fully understand. I totally recommend this office if you’re local!

If you need an eye exam and or glasses, come here! The frames are not cheap but all is worth it! They accept insurance and make the glasses right there, very quickly, as long as the lenses are in stock. Their optometrist is thorough and caring. The staff is terrific and Eddie is the quickest eyeglass maker in the business! I love my glasses and will go there for all of my needs now and in the future.

Dr. Lui went out of her way to help me with my contacts. I will be back for my examine soon. She is professional and very friendly. Nice selection of glasses.

Lucy, the office staff is rude and incompetent. She put me in under 2 plans, rather than just my VSP. I complained to HR in my company and had them call. She was rude to them & told them that they were wrong. Excuse me, Lucy. You were wrong. We ended up having to call VSP and the Dr.‘s office will be issuing me a $ 100 refund for what she overcharged me on. My copay should have been $ 25. Nothing more, nothing less.

I love hoboken optical. My eye exams are fast and thorough. I love the staff. I even got a great deal on a pair of chanel frames.

With many eyeglass shops to choose from in Hoboken I must say Hoboken Optical is by far the most professional and pleasurable to deal with. I have dealt with others in the area and had some unpleasant experiences. The staff over at Hoboken Optical is very friendly and are well versed when it comes to helping you with your eye care needs!

Extremely rude staff. I waited a half hour after arriving on time for my appointment and they then asked if someone else could go in front of me as she needed a quick drop– I said no I’ve been here she can wait and they put her in before me anyway and I had to wait even longer to be taken and the dr. Was not nice about it. There is a reason I have not been here in two years– I just needed an annual checkup but I won’t be back. Last time I was here I also felt they tried to sell me expensive glasses I don’t need– only needed for reading minimal level that I could buy in a drugstore and just overheard them trying to upsell another customer and he said no. You the only optician in Hoboken. Go somewhere else!

I have been going to Hoboken Optical for 3 years. Each year I pay for an exam and a years worth of contacts. This week I called to repurchase some contacts, but they told me that my Rx just expired and they would not sell me any until I paid for a new exam. I asked to schedule a new appointment for an exam and also asked to purchase enough contacts to get me to the exam. They refused to sell me enough contacts to get me to the exam. Instead, they sold me a few contact samples that we labeled «not for resale». I could not believe how little they cared about a longtime patient. Their short sighted tactics to ensure I paid for an exam have definitely backfired. I will definitely never go there again.

I will NEVER EVER EVER go to back to Hoboken Optical again. I have made another appointment with another office in town. I have been going to Hoboken Optical and each year I tell my husband that I will never go back and then I end up going back. This time, I promised myself and my husband I won’t go back and I won’t complain about it anymore. Few things — One the doctor (Dr. Lui) is good, friendly and personable. The staff HORRIBLE, the manager Eddie — almost like a used car salesman. I made an appointment and asked what my benefits were, and I got a rude response, ‘just come here and we’ll go over it during your appointment, we have patients waiting”. I said fine, made an appointment and went. ONLY to be told that my visit will not be covered because I have to wait another week until my annual is due. So the childcare arrangement I made, had to go out the window. The parking, out the window, the plans out the window. Eddie — seems to make money on the side. He ALWAYS quotes you higher prices if you tell him you have insurance, not a lot $ 40 – 50 or so. You count that with a few people per day or week, he is making a nice profit. My husband and I went in last year and I told my husband to go in and say he doesn’t have insurance and look for glasses. they quoted him for a few different glasses, then I went in and said I had insurance and wanted the same exact glasses, and guess what, the prices were $ 50 more. We ended up getting our exam and going somewhere else for glasses. I promised I would never return, but once again I made the mistake of making an appointment and went back this past Saturday — where I was told my visit won’t be covered. I just gave up, walked out of the store and went directly to another place and made an appointment there (with better service and hours),

Dr. Lui was fantastic and gave me a thorough exam. She was friendly and knows what she is doing. If you are just going for an eye exam, I highly recommend her. As for the store itself, the staff tries to forcefully sell you everything under the sun. They told me I «had» to buy glasses from them. They also said I «had» to buy my contact lenses there. As a new wearer, I had no idea about pricing or other options. I wound up getting a refund afterwards and buying my frames elsewhere. I then had the lenses put in at another place, and ordered contacts on my own… and I saved myself $ 600. Additionally, I had to fight with them 3 different times to get them to actually use my insurance. I don’t understand why they wanted to charge me more when the insurance provides them with the funds regardless. I would not recommend this business for anything other than an eye exam.

If you live in New Jersey, and you’re looking for an optometrist, this is your place… Out of all the damn over-​priced places in New Jersey, this place is an oasis. They don’t have bored, or worse, over-​the-​top sales people, or clueless retail assistants with an eye doc in the back. Just normal, intelligent, even funny with personality, engaged professionals who will let you browse if that’s what all you want to do. Or, will provide you info on your lenses, and will even do a search on the internet with you for some random frame you want that they don’t have, if it’s not in their many catalogs or wide displays. I was amazed with the customer service that provided me glasses in 20 minutes after the exam. I have discovered one of the most dedicated and patient eye doctors EVER! Dr. Lui who checked my vision was very descriptive in his evaluation and made me comfortable. I highly recommend others to go to Hoboken Optical to get their glasses. It’s a local shop in Hoboken, the service is impeccable, their prices are right and their variety is wonderful. Two thumbs up. Thank you guys! Now I can see. :0)

Dr. Lui is very professional and clearly experienced. She’s also really friendly and conversational, which puts you at ease right away.
A couple of things annoyed me about this place though. One was the extremely long wait — 1 hour past the scheduled appointment. And I arrived about half an hour early. I wouldn’t mind the wait so much if they had some updated magazines to read. All their magazines are ancient, and they only have one non-women’s magazine.
Also, they make me fill out a patient form with each visit. I filled one out last year, and asked them why I need to fill it out again, but they said that’s their process. Pretty irritating. They should store everything on a computer.

«OMG Brad Pitt! You look 10 years younger and much hotter in person! Those glasses are smokin’!»
«George Clooney! You’re such a stud muffin in glasses!»
«Orlando Bloom! I didn’t know you wore glasses, but hot damn! Have my babies!»
This is just a small snippet of the adoration I’ve received from complete strangers after purchasing my new pair of glasses from Hoboken Optical. They have the amazing ability to turn the already-​near-​perfection that is *me* into the spitting image of an irresistible, underwear model look-​alike! Well, you know, at least that is what I imagine people around me are saying.
Either way, I came here last Monday after hearing rave reviews from a good friend to browse for some new frames. I haven’t bought a new pair in close to 5 years (glasses are like dogs; they age 7 years for every 1 year of life. So my 35 year old frames needed to be brought out to pasture). I didn’t know the first thing about looking for new glasses since the last time I shopped for them, so my mom was suggesting I try on a pair of Disney brand glasses with little Minnie figures etched into the sides. In bright pink. With polka dots. Needless to say, mom loved the glasses. She purchased them and I’ve since had to wrap electrical tape the frame in a pathetic attempt to update the look. SO embarrassing.
Anyway, Dr. Lui warmly welcomed me in and asked me what I was looking for. I told her that anything without cartoon characters (or polka dots) would be a good place to start. After trying on just a few pairs, I narrowed it down to two that I loved. I’m not one to make rash decisions (shit, it took me 5 years to pony up and get some big boy glasses), so she wrote down the info and I went home and thought about them, looked them up online, hmmmed and hawwwd over it and came back on Friday with my final decision. I placed my final order at about 1pm Friday afternoon and at 2pm, Dr. Lui called me to tell me my order was ready. Seriously? O-​N-​E hour. Amazing. Now, as you can tell by my fans, my sophisto-​Gucci frames are oh-​so-​hot right now.
Greatttttt customer service, super clean shop, quick turn-​around for glasses that are in stock and did I say fantastic selection? Love love love this place and would recommend it to anyone who is a four eyes like myself or just wants to look like a super model/​librarian/​fill in the blank.

I visited Hoboken Optical about two weeks ago and I am extremely disappointed. Dr. Lui was friendly enough but her staff is extremely rude. I need both contacts and glasses and was trying to figure out which would be more economical to have my insurance cover (one or the other). As I was looking at the insurance coverage page, the front desk woman ripped the sheet of paper out of my hands and told me I couldn’t look at it. She could have asked nicely if I needed assistance or if I was looking for something in particular. The other woman, who I believe fill glasses prescriptions, kept rushing off to other customers instead of taking the time to meet my needs. I was so fed up with the place that I took my prescription and had my glasses made elsewhere. I ended up spending more money on glasses but was 100% more satisfied with the service. If I am making a $ 500+ purchase, I would like to be treated kindly and have the staff take the time to help me pick out frames, answer questions about lens options, etc.
Needless to say, I will not be returning to Hoboken Optical. I think Dr. Lui needs to hire a new staff if she wants to retain clients.

Really? I can’t give them ZERO star? This place is nothing but bull****! Horrible doctor. She probably didn’t go to school and her degree is FAKE.
BRANDY = IDIOT. She over charged me on my glasses while she was using a calculater. Seriously? Not to mention I saw her use it 3 times. This girl can’t count. I gave her cash in hundreds and she looked like she had no idea on counting.
I came back 5 mins later because they didn’t give me a receipt. She said to me: oh you didn’t receive your credit card receipt? Seriously? I just handed them CASH!
If you want problems, come here.

The appointment ran very late. The staff couldn’t answer basic questions. There wasn’t much of a selection.

This is my first time buying glasses from this place. I went in, found the staff to be nice, and left with a pair of frames I liked, picked out. A couple days later they were ready for pick-​up. I picked them up on a Thursday (which is the only day they do adjustments) so I had my new glasses adjusted due to a fitting issue.
I wore them for a couple days and noticed that the glasses were still fitting crooked. I had to wait until the following Thursday for the «the adjuster» to be there to correct it. The second time I went, I was there for a good 30−45mins as the adjuster and I went back and forth trying to make these glasses fit. [Note, I’ve been wearing glasses for 10 years and have never had a fitting issue until now.] By the end of the fitting session, the glasses still didn’t fit right and I was told I’ll just have to get use to them.
Now I didn’t just pay nearly $ 400 on a pair of glasses to sit crooked and uncomfortably on my face. I gave the glasses another week before finally deciding I want to return them and just be done with this whole ordeal. I went on a Saturday and was told I could only get an exchange and I had to come back on Thursday to pick out a pair that might fit better when the adjuster is there.
So now, about a month later, still no glasses and I have to return to hopefully find a new pair I may like and fits on my face. I don’t understand why they can’t just refund me. They claim it’s because the glasses were custom made for me; well obviously not or they’d fit on my face.
Do not recommend.
Edit: another month later… no glasses… no refund…
The staff can’t do anything without the manager, but they also have no way to contact the manager (or so I’m told). Only option is to again return on another Thursday.

I have been wearing glasses for years, so when I saw this new shop I decided to just stop in and see what they had. I was impressed by the selection of many different styles. I found several pairs I liked, which is unusual for me, and couldn’t decide. The staff was not only friendly but very helpful in choosing the best pair for me. I decided on a beautiful Modo frame and they were able to get me in for an eye exam that day. I have a very strong prescription and have had problems with it before, so I couldn’t believe how clear my vision was when I picked up. The optometrist was professional and really knows what she is doing. This was a great experience and would recommend them to anyone who wears glasses.