Zona

I went here for a trim. I explained I wanted a trim to grow my hair out further so I can donate my hair. I said I wanted a trim, meaning 1.5−2 inches. Well, I was disappointed to see that double of that was taken off. At least 3.5 inches «trimmed» from my hair. Fast forward to the next day, I look in the mirror and my hair was incredibly uneven. So I call the salon, and they could only get me in at 5:30. Okay. Sure. So I go to get my hair fixed. Not once did the salon take accountability for the uneven hair cut. No apology. Just some lame excuse about how my «hair is really thick» I wouldn’t have been as upset if my hair was at least even. But the stylist did not listen to my wishes, and cut my hair unevenly. I am pretty easy going, and I got a straight cut. Nothing crazy or intricate. My hair still is not okay, all different lengths. But I’m not willing to step foot in that salon again and cut my hair even more. It’s concerning that they would not be willing to accommodate this mistake or fit me in soon, nor apologize for this mistake. Awful experience. I honestly never write reviews but this experience was not acceptable.

I hate to do this… but I have given Zona multiple opportunities to make a returning client out of me but have failed time and time again. Most recently I went to see Sarah (who no longer works there) and I actually had to ask her to stop cutting. I wanted soft layers and she almost made a mullet out of my one length super long hair. She also did highlights because she couldn’t figure out how to do one color process??? Needless to say my hair was fried! I went back a few weeks later since the «highlights» washed out so quickly and the cut was terrible and I sat with Cora. I asked for shaggy layers this time and a one color process. She nailed the color but could not do the layers. She claimed it was a razor cut style and she wasn’t trained in razor work. She again butchered my hair. Cut terrible bangs, only layered the right side of my hair and no layers in back. I actually showed her a pic of what I didn’t want and she gave me that exact haircut. We go to these top salons for hairstylist to make our visions come to life or at least close to it and you walk out like you cut it yourself. Cora did do fabulous color but good god don’t cut hair. Needless to say I have an appointment this weekend to fix the damage ugh!

I came here because I bought a cut and full highlight groupon. My stylist was Sarah. She was very sweet. I showed her a picture of the color and the kind of highlighting I wanted. She did a perfect job with the coloring and I got exactly what I wanted. However my haircut was really disappointing. I asked for layers and I got very fine layers just on the sides, hardly noticeable. I kept telling her to make it more dramatic, and I don’t know if she wasn’t listening but she would cut just a tiny bit. She also wasn’t very proactive on giving any kind of suggestions or asking questions. I have very fine hair, so I didn’t know how to explain to her to make it more dramatic. I think it should have been her job to make that happen, as I’m sure if I had asked anyone in the salon at the end of the cut, no one would have said I got layers. In the end I gave up and came out unhappy. My husband told me to go back and ask for a cut again cos I looked the same except for the color and horrible looking bangs. I probably should have done that. I’m very easy to please as far as haircuts go, and this is the only disappointing experience I have ever had in life. I won’t go back for sure

From the second I walked into the salon I was greeted by a friendly receptionist who had me fill out paperwork, being a first time client, and offered me a choice of beverage. Everything was clean and neat.
My hair stylist Sarah, came out and introduced herself and then I went back and discussed what I would like to have done. It was a simple dye and I had purchased the groupon that was running for their salons.
Everything was going great and I was very impressed with the attentive-​ness of Sarah and then of the shampoo girl Nicole. She was super sweet and made sure the water wasn’t too hot and that I was confortable waiting in the shampoo chair for my gloss to set. She offered me a hand massage and began to work on one hand.
THEN another hair stylist, Hannah came over and RUDELY interrupted– not asking but telling Nicole that her client needed to be shampooed out. Nicole was quiet and said ok and asked her if she could do that in a minute, considering she had just started on my first hand. Hannah’s response was a dirty look to Nicole and the snooty response of «fine but no longer than a minute».
She then proceeded to walk to the reception desk and sit down peeking through the door opening every 2 seconds to see if Nicole had stopped working with me and moved to her client– UNCOMFORTABLE for me. Not only was this girl doing her job and helping a customer in the salon but she was so sweet.
After Nicole finished with me, she went over to wash out this awful woman’s client. The second this shampoo was done the woman shot straight up because she didn’t want to lay back. Hannah immediately came running over and belittled Nicole for not putting a towel over her shoulders before the client sat up. The client defended Nicole, thankfully.
CONCLUSION TO MY STORY. I had a great experience until this hairstylist ruined my time. If you get Hannah make sure you tell her everyone has been that shampoo girl and the «lower person on the totem pole». I plan on calling this salon and also explaining how uncomfortable my visit ended up.

I have been to Zona a few times and Dee is awesome. The best cuts I have ever had! Today I am in a hotel without a brush and was amazed how it turned out! That’s a great cut. Dee is a great listener and is also wonderful when you have no idea what you want and just let her work.

I went to Zona after purchasing a Groupon. I was a little worried, because I normally would never do a coupon for a hair cut and color. but I thought maybe it won’t be so bad. I called the salon and they were very pleasant and helpful. I got in the same day I called due to a cancelation, which was perfect for my day off. Sarah was my hair stylist and I loved her. She was so sweet and very tentative to my needs throughout the whole process. I told her what I was looking to do and I let her do the rest with picking out the colors. She did an amazing job on my highlights and even gave my hand massage during my wait time for my gloss. I went out last night and everyone loved my hair. Thanks again Sarah! :)

Location is a great street in New England, amongst other great little shops, eateries which makes the jaunt there even more perfect. The place is open 7 days a week, unheard of, especially for a high end shop. The price can get expensive especially if you go beyond the typical cut and blow dry. I always get compliments after their haircuts. They give a great head massage during the shampoo. Their products are excellent. They will offer you tea or water upon just entering the shop. Left out the fifth star only because the acoustics is really bad due to the high industrial ceilings.

I was tired of my old stylist so I decided to switch things up and made an appointment for a cut at Zona with Shannon. I am very pleased. She took the time to listen to my concerns and desires and suggested a cut that she thought would work for both mu curly hair, and if I decided to blow it out straight. I love the cut and all the other people there were very friendly.
One star off of décor: kind of minimalist/​industrial looking inside, but all in all a wonderful experience.

I just got back from getting a cut and foil with Colleen. I’ve been going to Zona for almost 3 years with few complaints but today’s cut was by far my favorite! Colleen and the rest of the staff is warm and friendly. The location is great and while there is no off street parking, I’ve never had a problem finding a spot on the street within a block of the salon. They are open on both Saturdays AND Sundays which is almost unheard of for a nice salon. They have a ton of Aveda products and everyone there knows a lot about each one of them.

What a wonderful experience I had at Zona, especially with stylist, Bob Lingoes! His creativity shines through his work and he even convinced me to cut some fringe (bangs) which I have kept up and LOVE!

So-​so. My hair looks decent but nothing special. Why is it that stylists on the South Shore seem to be about 20 years behind the trends? I figured this Aveda salon would be different, but not so much. To make matters worse, they’re lacking some of the «extra» features that many of the Aveda salons include… aromatherapy, shoulder rub, a good scalp massage with your shampoo. The salon itself is meh… no real sense of décor or an interesting, inspiring environment. My stylist was nice, but she didn’t listen very well… she forgot several points we discussed during the consultation while she was coloring/​cutting my hair make me feel less than comfortable. I’ve never felt so desperate for a good salon with grounded stylists who know what they’re doing!