Hertz Rent A Car

Beware of the company. They gave me a mid size car even though I booked a full size. They claim that Chrysler 200 is a full size car. Even Chrysler’s website says that 200 is a mid size car. After I gave them a negative review on their website, the sales person from Hertz called me and started arguing with me that Chrysler 200 is a full size car!!! Don’t rent from this company ever!

I called them up this afternoon to inquire about price and weekend availability. The employee was helpful and seemed nice enough, but halfway through the call he just started cracking up for no reason at all. I can only guess that one of his coworkers placed a pez dispenser on his leg??? Not very professional, so i decided to look elsewhere for a rental.

Got a $ 100 charge under the category «Other (Vehicle Inspection)» on the ebill, without any further explanation. Hertz staff kept telling me that only the manager can provide me the explanation but she is on vacation. After 2 days she called me and left a voicemail that she will leave soon so we’ll talk the next day. Here’s where the problem starts:
The next day, when I called her, she accused me of not calling her back for 2 days! What? (I just called you at my earliest!) On top of that, she told me that the charge was for car detailing because of the marijuana smoking smell! What? (I don’t smoke cigars, don’t drink, and definitely do Not do pot!)
I told her that I don’t smoke and it can’t be because of me, do you have any proof? To which she replied that she sniffed it and so did her two employees, and it smelled exactly like pot! What? You can put your verdict on your smell and offensively accuse customers of illegally smoking a drug!
And she defended her smelling prowess by saying that she has been renting cars for 8 years, 4000 cars a week, and this week, she has only sent 5 cars for cleaning, so she can’t be wrong and that she knows when its Pot and when its Not! So essentially, they don’t have any quantitative assessment, no eye-​witnesses, no video stream, no detector results and still they can put outrageous charges on customers!
I told her that someone could have easily set me up, how do I know that one of your employees didn’t smoke pot in my car after I returned it, or what if it was already smelling pot when I got it and I couldn’t register its smell because I’ve never smoked pot, or if you guys had put pot in the trunk or engine and set me up. To which, she astonishingly questioned me that are you putting allegations on me? And I was like, aren’t you putting allegations on me!
She said that this issue isn’t getting anywhere. To which I said yes, Hertz should technically install black box cameras in the car and marijuana smoke detectors. To which she again ridiculed me by saying that «are you suggesting that we install „drug detectors“» and giggled! not knowing that such detectors actually do exist and are being sold by AirGuard!
I told them that they can verify from my health, social security, employment, and driving records that I’ve never been verified positively of smoking or drinking and that I can say on the penalty of perjury that I didn’t smoke. To which she said that unfortunately, all of the employees here don’t agree with you! What?
I was like ok, I don’t think this is going anywhere, how can I avoid such a charge in the future. I know I didn’t smoke pot, so what should I do to be assured that you won’t put this charge next time too. To which she bluntly replied, «Don’t smoke pot again!». What? I just told you, I don’t smoke!
So by now, I’ve had enough of the insult. And with such a rude, damaging and demeaning customer service experience, I called Hertz Customer Service and explained them the whole situation to find out if this typical of Hertz and if its part of their policy. To which they humbly and deeply apologized to me, refunded me half of the fee amount and assured me that the manager’s behavior is totally against Hertz mission statement. And I further contacted the neighboring Hertz office in Beaverton, OR and discussed the situation with the manager there and she also empathized with me saying that I was treated badly and that this should not have happened if I were to come to Beaverton’s Hertz.
In short, I just went through a customer service fiasco at Hertz! I am now waiting for a serious apology from the higher management and plan on contesting the fee charges with my credit card company. STAY CAUTIOUS here. As one other person also reported of having a similar charge being put to his account without explanation…

Avoid if possible. I was charged a $ 150.00 cleaning fee. Never saw that coming. The idea of the ebill is so you can’t question them over the counter, which I should’ve realized. Shocked that a major company like this is so utterly shady.
I rented with Alamo at the Oakland Airport and everything was just fine.

This location was terrible. The person didn’t open the place till 650am which they open at 630am. They gave me a free upgrade for that but i think that was a terrible idea. The upgrade had so many issues. I was going to California for a funeral not to worry about their car. I’m going to give them another shot & hopefully they do better but i an not keeping high hopes.
The car I’d rate as a 0 it was that bad. But the employee here were okay but still. They should know the cars better. Let alone they should call someone back after i left 2 messages. Poor decision on their part.

Very poor customer service. They never pick the phone calls. Doesn’t care about customers. Don’t have the right information. Sometimes charges with some high amounts (multiple charges) and they don’t even bother to drop the charges once the car is returned. This is last time I am gonna deal with them.

Hmmm I was about to give this a 1 star review, but they did give me a nice car a Ford Fusion hybrid for $ 20 dollars a day with unlimited mileage. Unfortunately, 1 of the guys gave me the guilt trip of not buying the insurance protection plan and he said what if you get into an accident or if you drive recklessly. I told him I will be fine and no. Anyways the car was nice except they gave me 2 keys to the car attached Unfortunately, when I drove the car and accidentally kicked the key when I was stretching, the ignition shut off especially in the middle of the high way. I ended up taking one of the keys off so I would not kick it.
One of the ladies were rude to be at the front counter giving me a hassle why I detached the keys saying did you know if you loose the keys it is a $ 250 dollar fine and I said yes and told her the ignition problem. I have to rent from these guys again, so hopefully they will give me a survey to tell them how crappy it is.

Lost a camera on a rental car. Got a call from a guy named James. he shipped my camera back to California. Nice service!