Crossroad Customs

My car came back horribly done. Terrible customer service that acts more knowledgeable than they actually are. They make mistakes that will cost you down the road, have poor time management (despite agreeing upon timings ahead of time), and in the end leave you paying more for their stupidity. Never again — I would rather sell my classic then go to these fools again. Too bad I cannot post the full review I have done… I will definitely put that elsewhere that allows for it. I want everyone to know how bad a situation can get with this shop over things they claim to know so well and have done in the past. The only person I appreciate here is the owner, Shane, but the people are so incompetent it pains me that I was so naïve to think they did good work based on pictures on their wall. Oh well, you live and learn.
Small and funny things worth noting (only funny because time has passed):
1. Said my car was ready for pickup… I go and the car doesn’t even start. Then I proceeded to sit in the sun for an hour and a half as they try to figure it out and fix it. Oh, good!
2. Front desk says one thing (example: «your car has not had any tuning done») while the staff says another thing (example: «so I adjusted your carburetor»). Great to know everyone is on the same page and knows what each other are doing.
3. My dual exhaust is uneven after getting my car back. I use to get compliments on how well another shop did the dual exhaust and headers… now they are misaligned and not perfectly even.
Just do yourself a favor… bring your car here if you wish anything negative upon it.
EDIT/​UPDATE — It is funny when you get replies from negative reviews but they do little to address what the overall problems were. Yes, I ordered a lot of my own parts which isn’t uncommon. A shop should be diligent in ensuring and verifying everything to make every job successful.
A) What is in the items I purchased — I gave them a full listing of all the items contained in the kit. A good shop would be smart enough to review the contents and say, «Hey, we might need some extra stuff to do this…» and let me know. Again, this would be something a smart shop would do and I have had shops do this in the past. They wouldn’t wait until they are putting it together to halt progress being made. This is, mind you, a shop who is supposedly familiar with this particular transmission shop as well.
B) Again, timing seems to be something this shop struggles with understanding. I gave them a time frame that they were more than comfortable with. It wouldn’t be on me if they didn’t review all of the items I delivered to them. They are still on the line for delivering their services in that time frame. Do not agree to something you cannot commit to and try to put it on the customer that she or he purchased something and you guys prefer to do that yourselves. I never heard of a car shop functioning like that who is supposed to be so customer-​facing.

We were very impressed with the work done on our ’64 Chevy Nova as well as all the time spent helping us assess our new purchase. We will definitely be having all of our work done here! Thanks again!