AT&T

I’ve been looking to upgrade my iPhone for some time now. Every online or store visit it hasn’t really made sense until Chris K came through for me.
I told him what I wanted he walks to the back pops back out with my New Gold iPhone 6, then proceeds to break down my bill to me… now it’s been attempted before but he made it really make sense and was very straight up about my options. Thanks to him I am saving almost a $ 1,000 by getting this new phone.
Timing is everything and I am a believer in great customer service, Chris exceeded that and is one of the reasons I’ll stay with AT&T and not shop around. I was up and running with everything transferred pretty quick and I’m glad I checked one more time… oh and thanks Oregon, no sales tax!
Go to AT&T and see Chris for your new phone, tablet or maybe keep your current but get your bill looked at to start saving today!!! Thank you sir!

Worst customer care ever!
Super lazy sales team.
Did not care about what the customers needed.
They just said that they cannot access my account but apple store and best buy will be able to!
Can you believe that???
AT&T cannot access their own accounts but other stores can LOL

The worst service in the worst local store of the worst company in the world: AT&T.

Some years ago, I went to Italy.
(Trust me. This is germane to the point.)
When I landed in Milan, I learned quickly that baggage-​handling was done to a different standard. All of the bags were unceremoniously dumped in the middle of the floor in the terminal; they had one person checking baggage-​tags, which meant that nearly anyone could walk in and take a bag. A lot of luggage was lost in transit.
To ‘solve’ that problem, they had a bank of six terminals, all taking lost-​luggage complaints. A ten-​year-​old would have figured out that it would have been far easier to simply fix the abysmal luggage-​handling process than to institutionalize mediocrity by installing the terminals.
That was my experience at AT&T this weekend.
I went in to find out if there were any in-​store deals, as my contract was up and it was time to renew — I was, according to them, eligible for an upgrade.
When I went into the store, there were three couples and two other ‘single’ customers (I was one of them). A young man was walking around with a computer tablet; he approached me and said he wanted to ‘check me in’; he took some information and told me it would be ‘just a few minutes’.
I checked out the variant phones on display; as I’d done the research ahead of time, I really didn’t need to spend more than five minutes doing the ‘touchy-​feely’ thing.
I found a seat on a padded bench in the display area, and waited. And waited. And waited…
About 45 minutes later, a young lady approached me. She was also carrying a tablet. The conversation went like this:
«Hi! I’d like to check you in!»
(Pointing to the young man behind the counter) «He already did that.»
«Well, I need to do it again. Can you tell me why you’re here?»
(‘Gee’, I thought. ‘Now’s a great chance to make a snarky comment. Something like, «I’m here for the free pretzels», or «I heard a good movie was showing.”’)
«Uh — I already told the other fellow. I’m due for an upgrade. I’m considering a new phone.»
«Well, can I help you?»
My patience was at an end at this point. I said, «I don’t know. Can you? Can you make the wait shorter? Get me the last 45 minutes of my life back? Can you make a deal here, or do I have to wait for someone else?»
(Blank stare)
«Uh — no. But I can tell them why you’re here.»
She made some notes in her tablet, and walked away.
I left five minutes later, after again (apparently) becoming invisible to the staff.
(Observation: Business is simple. Product is manufactured; then sold. If the demand is high, then more people are hired to take care of that demand.
It follows that in a retail setting, everyone on the floor should be empowered to make a deal on the spot. Otherwise, the business winds up in a situation like this one — where the time of an employee is spent institutionalizing the mediocrity of ‘checking people in’ — rather than selling them product and services, which is why those customers are there in the first place.
If the personnel can’t be trusted to make a deal and make the company money, then the company has the wrong personnel. If the personnel have the ability and the business acumen, but not the authority, then *the company’s business model is wrong.*
But hey. This is AT&T — and common sense isn’t that common, apparently.)

Great place to get a phone. Very, very, very smart consultants who know their phones, from the cheapy 90’s flip phones to the in style I Phones. Got a HTC Titan there, after many great reviews. And got a great discount on data and texting plans through my work!

In the 2 years I had AT&T, I have always had a pleasant experience minus once only. Only one employee ever was unfriendly, but the half dozen others I worked with were great. I think it’s important when rating these types of places, to go more than once, to see if everyone is on the same page, or a mixed bag. Fortunately this is a place where you are much more likely to be assisted by a professional and nice employee. Now that I switched carriers I guess I shouldn’t go back there for assistance lol, but shute, my experience with my new carrier in both Hillsboro locations was bad in one and worse in the other. In one location they were not unpleasant but not skilled at all, messing with my phone, changing the settings, then not knowing how to change it back, only causing me more problems. and in the other they were super unfriendly *and* unable to perform the most common tasks (porting my number), and with attitude. This isn’t a Verizon, Tmobile, Sprint, AT&T service issue, every location for every carrier has knowledgeable and nice people, just as they have rude under qualified staff members. I am very tempted to switch back just because I cannot go to my current carriers store here, though they are at least much better at the location near my home. I am not technically inclined see… so I need a go to store that can fix small issues that arise. It’s a lot about luck in general, but this store you are more likely to luck out than not.

Shane Crowder the store manager is a very rude man and should not be in customer service. He is the last person a dissatisfied Customer should got with their relative issues. Not only does he not help in resolving the issues at hand, he aggravates the customer by going on his own ego trip. the help provided at the store does not help whatsoever in fact it only makes you leave the store in disgust and feeling insulted. moreover He has the audacity to actually ask the customer to leave his store when confronted at the mistreatment meted at his store. however there are people working under him who have a much better attitude towards the problems of a customer people like Dean and Dan… are the kind of people who you would like to see working at the AT&T. i would like to add if anyone could provide information regarding escalation of complaint in customer relations… please do get back…

Always more than friendly, always helpful. The manager is very professional and personable, and seems to have filled his team with similar folks. This is the store I prefer to shop at and get customer service from because I always get my questions answered and walk out smiling. Thanks!