Mac’s Maintenance, LLC

I’m writing this a few months late, but I figured I had to because they were awesome. I called first thing in the morning when my heating system wasn’t working this past spring; I had a newborn and the house was freezing! The man I spoke to was able to come within about 2 hours, even though it was last minute. He was very honest, found the problem, got me a new part on the same day, and had it fixed! As a previous reviewer stated, Mac’s was really a lifesaver for us!

I called Mac’s Maintenance on 2−12÷2014 as my furnace was not working. I called at 10:00 am. Cormack answered the phone and did some troubleshooting on the phone with me. Other companies I had called wanted $ 89 just for the estimate! He said he was able to make it by 1:00 that afternoon. He called when he was on his way as he said he would. He replaced parts, cleaned up others and had my furnace running nicely for a very reasonable price. He explained everything he did and gave me tips for the future to prevent another furnace failure. He was friendly, knowledgeable and timely!

Exceptional customer service!
Following a recent repair on our furnace, a new issue cropped and the furnace was not working properly, called the owner after 5:00 pm, and he was at our house within an hour, making his way through a blizzard to attend to our needs.
He quickly diagnosed the issue and corrected the problem, which allowed us to stay comfortable and warm through the storm.
Would never hesitate to recommend any business operated by an Owner with this type of devotion to his customers!

Our AC unit stopped working in 90 degree weather. We called Mac’s and they were able to come check it out that same day. The maintenance man was able to diagnose and fix the problem in under an hour for a reasonable price. We were very satisfied and would recommend.

Terrible customer service. Terrible workmanship. Terrible response time.
We hired Xcel to do our air conditioning installation, and they brought in Mac’s Maintenance LLC to do the work. The process up to the installation was fine. They sent out someone to look at the house and give a quote, and the installation was to be done in one day. All they had to do was put the condenser on the concrete slab at the side of the house, add the coils to our existing furnace/​central heat system, wire the new A/​C to its own electrical circuit, and move one air register from the baseboard to higher up the wall. Very doable for three guys.
The day of the installation could have gone much better than it did. I was home to hear all the shouting and swearing. It was very unprofessional. All I heard all day long was «shit!» and «fuck!» The guys were banging on things, making noises like stuff was breaking, knocking over my stuff. They shouted at each other through the walls instead of using walkie-​talkies or even opening a window.
At the end of the day, there was still some electrical work to be done and we still needed a new vent cover for the baseboard air register they had removed. They had left trash and plastic wrappers all over the floor of my furnace room.
The electrician came back and finished up the next day. The other people took TWO WEEKS to bring a damned vent cover over. And then! — then, when installing it, dude ruined my baseboard. Instead of cutting or sanding the trim down to make room for the slightly larger vent cover, he hammered it into the corner, splintering the wood, ruining the paint, and just generally damaging everything. I even heard him talking on the phone with someone while he was working: «I’m ruining this woman’s trim here, and I don’t care.» I’m pretty sure this was the same dude who was spouting profanities on the installation day. When he was finished, he moved one of my containers in front of his work, as if he thought he could hide it from being noticed! Needless to say, we complained. So they agreed to fix the damaged trim. The guy took the piece with him so he could match the trim at the hardware store. It took ANOTHER week for the second guy to bring back new trim (which didn’t match, because they don’t make that trim anymore) and get it installed.
We are now about a month from the original installation date, and had our electrical and mechanical inspection yesterday. The electrical was fine, but the inspector found that all the new duct work that they installed around the furnace is leaking. So now they need to come back out and seal up all the stuff that they should have done in the first place. Keep in mind, this whole ugly process was supposed to be done in ONE DAY. It has now been a month. Judging by their previous track record, it will be another 1 – 2 weeks before they return to fix it.
For something as expensive as an A/​C installation (we spent about $ 5,600), the service has been just terrible. When I spend nearly $ 6k on something, I expect to be treated like a goddamned princess.

Our AC conked out during one of the hottest days this summer. I left a message on a Sunday evening and received a call back first thing Monday morning. They were able to dispatch a repair man early the same afternoon. He arrived during the time slot they gave me. He quickly diagnosed the problem and repaired it, all in less than 45 minutes. It was a fairly inexpensive fix. I really appreciate the honesty, rather than them telling me I needed a whole new AC unit. No complaints at all.

Great job. I called, they came, we visited, and things got fixed fast, and for a reasonable price. I am happy to refer this company to anyone. They do what is necessary to make it happen, and do it well.
When I called, it was as cold as Pelosi’s heart outside, and the temp was rapidly dropping. Within a few minutes I ha my system checked over, fixed, and the house was warming up.

My AC unit wasn’t working, narrowed it down to the fan. Called Mac’s in the middle of a 96 degree week — wasn’t expecting to get an appointment any time soon — they said they could be here in 2 days (1pm on a Saturday). The tech was here exactly at 1pm — he quickly went to work, pulled the cellinoid out, saw it was bursting, replaced it quickly, fired the AC back up and everything worked great. Took less than 10 minutes — he didn’t try to up sell me or find other problems.
Great service. I would highly recommend!