Dependable Cleaners

My husband has a VIP account and it is because of this that I use DC– it is convenient and quick. However, for the 3^rd time when I picked up our dry cleaning, they did not have his credit card number on file. This time I was dealing with a woman who self-​identified as the manager, so I would expect slightly better customer service…
Further, I was picking up two pieces, one of which was an expensive down-​filled shirt. When I dropped it off, I told the high school student at the desk that it was down. She didn’t seem to make note or care which left me with an uneasy feeling. When I picked up, I inspected the shirt and asked the manager if the item was treated differently because it is down. She shook her head, no, and gave me some general bs statement about how they wash everything together.
So between the general lack of care for my clothing and the lack of convenience of the VIP membership, I would say I will be taking my dry cleaning items elsewhere. Dry Cleaning Station on County Line has always maintained great customer service and my clothes have always turned out great… (and they have more reasonable prices– Dependable Cleaners is crazy expensive)!

Just read the reviews… my second experience with this store mimics the other reviews. They gave my Mom a shirt that wasn’t hers. She gave it back and never received a follow up nor never got her shirt back. I had pants hemmed. They came back one leg longer than the other. The higher prices are not worth the convenience of the location and frustration. Not even 1 star.

We recently moved to the area and started using this Dependable Cleaners. We had no issues with the quality of the service per se. We do a lot off dry cleaning a month, and had a credit card on file. We did not pay particular attention to the costs, assuming they were a brand name cleaners and offered competitive pricing. Then we noticed on our credit card statement that we were spending an unusually large amount with them. We inquired as to the per item charge and they offer nothing in print, nor do they itemize the cost per item when you pick up your items. We were advised that they only wash/​press pants upon special request, otherwise they charge $ 10 per pair of pants for dry cleaning. A quick sampling of other cleaners near by provided costs at 25−50% less.

On Tuesday, May 6, 2014, I dropped off two Canali dress shirts at Dependable Cleaners’ Highlands Ranch location. That morning, I indicated that the shirts needed to be dry cleaned. When I went to pick up the shirts, the receipt showed that instead of being dry cleaned, they were laundered. Both shirts shrunk, and one had a rip in the front next to a button that was not there prior to dropping it off. Canali shirts are not cheap shirts and need to be handled delicately, which Dependable Cleaners did NOT do.
I included a photo of the two receipts in the photo gallery, with highlights indicating they were dropped off as dry cleaning and then received as laundered.
When I explained my frustration, instead of apologizing for the incident, the clerk said «well, we can wash them again for you». Why would I have anyone who just shrunk and tore two $ 300 shirts wash them again? I grabbed the shirts, but as I began to walk out, the clerk said «I can’t let you leave without paying for the shirts.»
This store is utterly unprofessional and cannot get a simple instruction accurate. Save your money and your sanity and do not have your clothes handled by Dependable Cleaners. They would be more honest if they added «Un» to the front of their name.

After reading the other reviews, I would guess that I saw Nicole Havens, the manager, on my drop off on an early Saturday morning. I have been going here for many years and have never had a complaint. This Saturday morning, I received a bit of a rude welcome with the woman snapping at me and barely looking up from what she was doing. When I went to pick up my shirts that afternoon they were $ 7/​shirt. Usually they are $ 3/​shirt. I guess somehow they got put in as «dry clean» instead of just «launder» which has been my normal setting listed in the system for the last 10 years. I called to complain, leaving a message for the manager, with no return call.
I’m not sure if this place understands what customer service is — and oh, by the way, that is all a dry cleaner is. They don’t launder/​dry clean your shirts, they send them out to a third party to do the «dirty» work. All they do is receive laundry and distribute laundry — THAT IS ALL YOU DO IS CUSTOMER SERVICES! And you suck at it. Sad, they are less than ½ mile from my house and I won’t go to them any longer.

WTF. they didn’t get a stain out my dress but still charged me full price. Also clothes smell like soap. Don’t go here. I am never going back!!! Want to give zero star and money back!