Hampton Inn & Suites Highland

I love this place. It was clean, the breakfast was great. Refrigerator by request, I love that. This is living.

It seemed like the bed was in a weird location. I still slept 5 hours though. I got coffee from the free continental breakfast. The location was close to where I needed to be.

My daughter had her bday 13 yr old gathering here with close friends and family. Very clean comfy beds and nice atmosphere. clean pool we did not have not one problem. We all woke up and had free breakfast downstairs buffet style and it was pretty tasty with good options. that was about 2 years ago. I recently visited them and once again my stay was wonderful.

Truly terrible service. :(
I left a few clothing items there on a Sunday. I called Sunday, Monday, Tuesday, Wednesday, and Thursday. Each time I was told «Oh, _​_​_​_​_​isn’t here», and «I will PERSONALLY call you back tomorrow». Never a call back, and never an offer to check lost & found. Finally, the right person was there, and they lied and said they did not find anything.
I hope whichever employee stole my one-​of-​a-​kind band shirt at least appreciates the music. I’m very sad and disappointed in this facility because they took something very dear to me. :(Please don’t give them your money; they just want to cheat you out of it and steal from you.

2 stars because i’m half satisfied.
I booked a room for this past weekend for an event that was happening near by for me and my friends to have a place to stay after and not have to drive all the way back to LA.
Having the reservation good to go my friends and I were off to the hotel. When we got there, we were told by the receptionist that the room was not ready yet, take in mind it was about 2pm when we got there. Since we were tired and just wanted to hang out, we decided to stay in the car on the side of the hotel. As we were sitting waiting there, we saw about 4 of their employees sitting out for their smoke break. We didn’t think anything of it. We went back inside to check if the room was ready at about 2:30pm and they told us that they weren’t sure if it was and that they would call us when it was ready to go. We went back to car and as we were walking back to the car we saw the same 4 employees having a smoke again.
At around 3:15pm, I said that this was ridiculous for having to wait for the room for so long when we had gotten there early and needed to get ready for the event. We waited some more in the car and then at around 3:30pm we saw the employees again! Now we were starting to assume that they were housekeeping and were taking forever with the rooms because they kept taking smoke break every 20 mins. Absolutely ridiculous!
At 3:40, we decided to go inside of the of the lobby/​waiting area to see how much longer they would take to tell us the room was ready. It’s about 4pm now, the event has started and we were not in the room yet. We kept talking to each other about how unacceptable this was and other people chimed in as well that they had been waiting a while for them to also get into their rooms.
At around 4:10pm, we were finally told that the room was ready and we were allowed to go into it. We didn’t leave until 6 because of the time wasted waiting for these people to finish with not only our rooms but the others as well.
I know it’s not much to expect from a hotel in San Bernardino, however, we did pay for this room and we want to get what we paid for and not have to wait 2 hours for it. If we are being told an expected time then everyone expects to have that certain thing at the time that was said.
I honestly think that it was absolutely ridiculous that their employees are taking 4 breaks in an hour to smoke. I will not be booking any future stays at this hotel just to make me late for the event I need to attend.
Hampton Inn & Suites, you need to keep closer tabs on your employees whereabouts. It’s costing us customers, time and money to wait for them to get their fix on the side of the hotel.

The room was really nice, although suites generally come with a refrigerator and microwave, so that kind of sucked. The entire 4^th floor smelled like pot, so that was fun to walk into. The front desk was AWFUL. Upon checking in, they made my husband come (although we were both on the reservation), and the lady then refused to speak to me, only him. OK, bi***. We went to the pool (tiny for a hotel this size), around 7:45pm. There were no pool towels. Also, there was a giant black widow behind a chair my husband sat in. I took a picture of it, and went to show the front desk. Again, another a rude lady who said there was nothing they could do until the next day. OK, you have a tiny kiddie pool, KIDS play in that area, one would think you’d maintain it better. There were webs everywhere. CHECK THE AREA BEFORE YOU TAKE YOUR KIDS. There are lots of crickets, but those dont bother me. Breakfast was good, nice variety. For $ 180/​night, I would’ve expected more hospitality than they gave. I wish I’d stayed with the other families at nearby hotels for MUCH less.

A great place to stay because of there free shuttle service to the casino. Seriously there was no wait for the shuttle so no need for a designated driver. The casino payed off, I slept well. San Manuel casino and the Hampton go together well.

Stayed three nights working an event nearby. Absolutely horrible Front Desk customer service except for one young lady. I have had to go back down to the lobby to get new keys made every night and in every instance I received attitude from the front desk. I was told I could not even ask for a Late checkout or I’d be charged a whole other night! Breakfast is mediocre at best. Noisy neighbors cause a racket coming back from the casino. Would give Zero Stars if possible. Really crappy experience, would not stay at another Hampton on purpose.

My husband and I like to escape our 5 kids to a local hotel for a day. I decided to venture a little further out as the hotels in Redlands tend to be crowded. Hampton did not disappoint. I got a good deal through
. Right when I stepped into the room it smelled like a bar of soap. Very clean smell. The breakfast was beautiful, so many choices, waffle maker, sausage, eggs, oatmeal, fresh fruit. Fairly new hotel so its has a new look inside. I can’t wait to stay again. Sadly I have to wait for another deal as it is kind of expensive.

This place is whack. Some guy named Roger who thinks he’s a manager apparently wanted to give my mom a room with wet carpet. He told her the room was ready and it actually had fans blowing to air dry the carpets when my mom walked in. She said she can’t take that room the air is wet and it smells like wet carpet. He said he would have a room ready for her so she left for a few hours and came back only for this jackass to give her the same wet carpet room. Talk about no common sense and how is this guy a manager? Further more roger insisted she take the same room. Walked into the room with her closed the door and proceeded to have a 15 min conversation with her inside that nasty wet floor room about her taking the room. Mind you there were other rooms available and he should have never suggested a wet room to a guest. What kind of idiot thinks it’s ok to stay in a room with wet carpet. I don’t even want to give this place a one star. Is there a negative 10 star I can give? I’m disgusted with this service and I will make sure everyone and there mothers know what kind of show they perform at this establishment. It gives Hilton a very bad name. I will be calling Hilton to lodge my complaint ASAP!

This hotel is great. They have Great complementary breakfast! Which is the best part of staying here. Everything looks new, and feels new. I was impressed, will definetly be staying here again on our next trip to big bear.

I stay at this place for three days, I can say my first day was very relaxing and comfortable. But on the second day we had a suite but as I was showering I notice urine behind the toilet that had not been cleaned in a while. I complained to the manager and they comped that night stay. The following day someone walked in our room, I guess they over booked the room. That was scary. Nice place but I’ll find another hotel next time.

We stayed here to participate Tough Mudder on ³⁄₂₈.
First of all, this hotel was supporting Tough Mudder event and had a package deal. I booked 2 rooms through this deal. The hotel was fully booked on that night for the Tough Mudder organizers also stayed. In this situation, the manager left only 1 receptionist and 1 security guy.
Our room had a broken shower which the house keeper had done the job correctly, they could have found. The sliding door of the shower booth got stuck and hard to close.
We complained after my hubby turned off the shower to make sure everything was working fine and found the water splashed all over the ceiling and he got wet.
The poor receptionist tried to fix and herself got wet and gave up. She called the engineering with no luck. She was able to reach the manager but this stupid manager told her only to send the work order paper work and no apologies to us at all.
After 10 days, this manager finally sent me an email which I’ve never seen such a stupid, rude and full of excuses! He writes like he is new there, he doesn’t know anything, he is too busy… blah, blah, blah… LOL. Is this really a manager of Hilton group??? WOW! No wonder Hilton is not so great anymore!
I will never ever go back to this hotel next year when I run Tough Mudder. I will stay at a different hotel.

Upon my arrival I was given a discounted rate for two rooms. The very next day when I was checking out one of the rooms did not have the discount applied. When I went to discuss my bill with the front desk manager; she was unsympathetic, stated that I misunderstood the original agreement and that she was not going to honor the room rate I originally came in for. Her words «do what ya gotta do» very unprofessional and waved me away with the interim general manager’s name. I have to wait until tomorrow to talk to him. I will be calling him.
I wasn’t the only one who experienced unprofessional behavior from this young lady. There were many other guests who were discussing her rudeness.

Great hotel. Easy to find. 24 hour shuttle service to the casino. Too bad the casino sucks. Free breakfast was good. Only con was that Desiree at the front desk was very rude when we checked in. Blunt and acted like we bothered her. Her boss just stood there and let her talk to us that way. Not cool. Told the morning staff about how rude Desiree was and they acted like they always hear that. Room was nice. Bathroom has a shower but no tub. Pool was small. For the price it was awesome. People complain about the noise i didn’t notice it. There were ear plugs in the room if you needed them.

The hotel and room are AMAZING. They even have a 24 hour shuttle to the Casino!!! I would give it 5 stars if it werent for the very RUDE maid, who all but accused me of trying to steal TOWELS!!! Then, I caught her on her CELLPHONE in someones room, yelling at someone! When I brought this up to the managers attention, he stuck up for her!!! He said she would never act like that, and she must have had a bad phone call! I told him the damn maid shouldnt be on personal calls in the FIRST PLACE!!!

Stayed here for one night. Made a reservation at the casino over the phone and when we got to the inn they had an incorrect date for our stay. In no time the problem was fixed.
The room was clean, the bathroom was clean. Bedding was nice and comfy.
I would give 5 stars but the continental breakfast wasn’t that great.
Overall this is a wonderful inn, the concierge was professional and very nice. I would definitely recommend staying here.

This is a great place to stay. Clean, comfortable and safe. They have a shuttle to the casino that runs 24 hours a day. Good breakfast in the morning. We have stayed here twice now.
They have security in the parking lot at night. They also have staff in the lobby all night. For being in the San Bernardino area it is fairly safe.
The last time we stayed here we got a $ 99 per night rate. If you have a players card it is $ 20 off per night so it ended up to be $ 79 a night. We were given coupons for $ 20 in dining credit and $ 20 in free play at the casino. Between the two of us that was like $ 80 off our stay. With a free shuttle to the casino and two free breakfasts this place is a great deal.

What can you say about a great hotel that other people haven’t said already? So I’ll just tell you why I liked it:
Pros:
— Got a free upgrade from a king standard room to a king suite. Included the kitchenette and a living room area. For just myself, this was palatial, but absolutely appreciated.
— Staff is great! Larissa checked me in and out and was very nice and helpful.
— Room was clean and arranged nicely.
— Breakfast was MILES above other hotel breakfasts (some items, not all). The oatmeal was especially tasty, since it was freshly made and not out of a packet. Many toppings included fruit, dried fruit, almonds and (my favorite) brown sugar.
— In my room there was a coffee pot with all of the fixins, and there was even a bag of popcorn in the basket!
— Easy check in/​out.
— Nice little fitness room that was clean.
— My room faced the highway and was VERY close to it. Guests are provided with earplugs, but I actually didn’t even need them. With the fan on in the room, even at low, it muffled the sound. I’m a light sleeper and I didn’t hear any cars.
— There was a pool that I did not take advantage of, but it looked well maintained and clean.
Cons:
— The light switch for the toilet/​shower room was in an odd place, which was above the sink counter and behind the bathroom door. Every time I went to use the restroom I had to go behind the door just to turn the light on. It was rather awkward.
— Steak and cheese eggs at the breakfast bar tasted like they came out of a garbage can. It was absolutely inedible.
— You can tell that the coffee/​hot water canisters in the lobby are used for both (coffee and hot water that is). And since they are a 24 hour luxury, it is obvious that the coffee gets burned. The burned coffee taste then gets imparted into the hot water used for tea. So my decaf Early Grey had a faint taste of burnt coffee.
These cons were not even close to mattering though which is the reason for the 5 stars, because everything else was so wonderful. I would absolutely stay here again.

What a great stay for Rascal Flatts REWIND Tour! The staff is super friendly, place is super clean and great value… Male — «Day» and female — «Larissa» were top knotch customer service at check in and throughout the weekend.
FREE shuttle to casino — $ 40 free food /​credit. THEN nice breakfast.
would have given FIVE stars but the walls were so thin, the rude woman next door turned the tv on at 5am and talked over it for hours so we couldn’t sleep in. PUT SOME WALL STUFFING IN THE NEXT HOTEL!
outside that, loved it here!