The Pampered Pause

Unfortunately, my experience was nothing like the other posters. I was drawn to this groomer because she has a home business, doesn’t cage dogs, and has a fenced in yard where the pups can run. Her facility was clean and she seemed professional so I booked an appointment. The first time she cut one of my dogs nails too short and when I picked her up she bleed all over me. I figured that was a mishap and brought them again. The second time she completely forgot to cut the back side of my dog. I’m not even sure how that could happen. To make matters worse, when I called to tell her about the mistake she insisted the cut was right. She finally allowed me to bring my dog in so she could see her, and of course realized I was, in fact, correct. At that point I debated about whether to bring them back, but felt I had little options. My older dog is afraid of cages and not many groomers in the area are cage free. The next, and final time, I brought my dogs in she cut my older dog’s skin while trimming her hair and didn’t mention it to me. Furthermore, she admitting to manhandle my smaller dog while grooming him, which was a bit shocking since he’s a sweet dog. However, the kicker in all of this is she had the AUDACITY to insist she should be charging me more. She made comments EVERY time I went which is inappropriate and unprofessional. I was in shock! How could someone who made so many awful mistakes think they deserve more money? The amount I was paying her is exactly what I paid other groomers. And the amount she wanted to charge me was ridiculous. The whole experience was very disappointing.

Marcy Cherin is an amazing groomer. I have taken Ginger to many different groomers, and no one compares! My dog is always excited to jump out of the car and into her salon, which is a great sign considering that my dog is afraid of everything. I highly recommend Marcy. She is gentle, thorough, and very competent. She will also board a small amount of dogs and she is outstanding at that, too!
She truly is a «hidden gem» in Highland Park!

DON“T MISS THIS HIDDEN GEM IN HIGHLAND PARK!
There are a lot of groomers claiming that they will «pamper» your pet in the North Shore area but I have yet to find one as dedicated and vested in your and your pet’s happiness as Marcy Cherin. She is the REAL DEAL. From the moment that I pulled up to her spa, Marcy greeted me and my dog as if we were life long friends. She walked me through the pet cleaning area and I couldn’t believe the exceptional commitment to detail and the overall cleanliness of her business. Maya, my dog, is usually a nervous wreck when taken to the groomers. By the time that I picked her up, she was relaxed and happy. Even better? She was beyond clean, smelled incredible and had had her teeth cleaned. Marcy even encouraged me to bring her in in between cleanings for a complimentary nail trim.
Don’t be surprised if you find yourself paying a bit more for your dog’s grooming than you would at a chain groomer. With certifications in pet grooming and an emphasis on pet comfort, safety and low stress (i.e. no caged animals, dogs barking or risk of animal aggression during «play time») the benefits are worth the cost. After all, if you are spending money on your nails, hair and make-​up shouldn’t your pet’s comfort be a high priority? With Marcy, it is her #1 priority.
Finally, Marcy is also willing to board a small number of dogs in her home. Again, the animals are not caged and your are permitted (in fact it is suggested) to bring your dog’s food and toys if necessary. Marcy has thought of everything!