Williams Cycle

I’ve been coming here for about 4 years now, mostly for repairs and equipment. They have a great selection of bikes, but have never purchased one. The prices on the repairs I’ve always found fair and the service excellent.

Do not go to this place. Charged my friend $ 61 for a new tube and labor. Total rip off.

I have never written a Unilocal review until now, but I’ve never felt so taken advantage of by a store owner.
I called earlier today to ask about removing/​replacing a rear hub nut on my fixed gear bike. The owner said this can be done, so I brought the bike over and the only person inside was a guy who barely understood what my question was. I tried my best to explain what I needed and finally after calling the owner (who was right upstairs) he used a normal socket wrench to remove the flattened nut in 2 seconds.
I explained (over the phone and to the guy who didn’t speak english very well) that my rear axle was a larger size, and that I wanted a ‘true track nut’ which has a built in washer that spins independently of the bolt. They didn’t have this, or any kind of replacement nut that fit the diameter of my axle.
There’s a number of things someone at a bike shop can do… check the size with a threading device, try putting on a nut and see if it fits, or just saying they don’t have the part.
They charged me $ 5 for removing the part that had to be put back on anyway because they didn’t have the correct part, which i requested beforehand. Literally 5 seconds of «labor» amounted to $ 5 in service fees. After explaining that I found this unfair, mostly because I explained this beforehand, they dropped it to $ 3.
It’s not that I can’t afford $ 3… it’s just absurd to even charge any amount of money to «labor» that could have been avoided had they just told me they didn’t have the part I needed. The owner called me a cheapskate and repeatedly yelled at me until he left mid-​conversation (AFTER I PAID HIM) to go upstairs.
The stupid part was, they flattened the nut even more, so the bike is currently not ridable until I get to the city to a real bike shop that doesn’t nickle-​and-​dime you for BS service fees and actually has high-​quality parts for fixed-​gear bikes. If you want good service for fixed-​gear bikes, go to The Bike Truck in Brooklyn. They actually fix, build, and sell fixed-​gear bikes.
There’s better bike shops in the area that charge less for tune-​ups, cleaning, and will accurately advertise their services.

I came here for my first «serious» road bike. I used to live right around here, so I figured I’d walk on over and ride my bike home.
The owner who helped me is super knowledgeable on bikes, and not in the «I’m BS’ing you to make a sale way.» He gave me a history lesson. Seriously. He broke down the differences between different styles of bikes, what they’re best for; he talked about basic mechanics of bike construction. Literally every aspect of biking. He has a real passion for bike’s that truly shows. I couldn’t imagine better customer service elsewhere. If you’re looking for a bike and have stumbled upon this place or this review, consider yourself lucky. You shouldn’t look anywhere else.
When I was purchasing my bike, he gave me tips for maintenance and storage and made recommendations on hand air pumps, even. He didn’t sell me on the most expensive one either, it should be noted (he said his favorite one was one that was half the price of the most expensive one). On top of all this, people should support local businesses because they’re a fast dying breed that gives town’s a touch of character. Character which is severely lacking from the highly corporatized Long Island. But above all, this place deserves your business.

Williams Cycle not yet reviewed? hmm. perhaps a bit off the beaten path lol! hahah ok I like this bike shop for a few reasons. Small town bike shop on Woodbury Rd. just west of Plainview into Hicksville. despite the mass development on the main roads nearby. This is a quiet part. The shop was originally named by the first owner, after a guy named William who funded the shop for the guy. then he sold it to a new owner who has had it at least 15 years.
Met the owner Bob, after waiting 3 or 4 weeks to reopen, who is a great guy and has posted on his door, that his wife needs his care now and comes first. So it was hard to read that and not wait. Plus I saw a cool red GT bike in the window also. He posted the day he planned to return. so I came back.
He had exactly what I and a good friend both wanted… Somehow we found two perfect bikes on one visit. I have browsed Bicycle Planet in Syosset, Sports Authority, and even Twin Forks out east. But the owner listened and helped me make tough choices. ie type of gears, brakes, size of frame, color hahahaha, aluminum or steel, shocks, coated spokes etc. Most importantly all terrain off road tires not those thin street bike tires for the city. I need to go on grass at times! lol
He was so cool. it was his idea to bring out at least 8 bikes to the parking lot, said. go ahead ride them around. And left a few out at once to compare. not paranoid as long as one of us was out there. At one point he mentioned he had an upstairs with more bikes… and I wanted to know if he had the right one in white. so he actually came down with all my key items in off white… so. naa. not off white haha. went with a fuji. lol in cool colors. Almost got a red GT because I like the gear shift on them. He has about 6 bikes of his own and rides them often. All decked out with lots of extras on them, I saw two of them parked inside.
He never seemed like he was grinning and bearing it. he really likes his customers. And doesn’t mind Unilocaler types. lol. if there is one. but we certainly can be a bit choosy… So I have given five stars even if proprietors aren’t the best, being objective when neccessary. but this time its easy… had what we wanted, found it for us, let us race around the parking lot, his idea… and puts his family above his biz no matter what. And patient! Honesltly patient and thoughful.
So if you do want a bike from William’s you may have to wait till open! (or call ahead). Wishing his wife all the best.