Sound Construction

They came out in a timely manner to provide an estimate. The estimate was reasonable but I did see they had coupons on Angie’s List. I asked about the coupons and somehow the estimate was even higher when using a coupon. I probably should have been warned away at this point. We scheduled to have the work done. I was told they would arrive between 8:30 and 9:30. By 10:30 on the day they were supposed to arrive, no one was there and no one had called. I called all of the numbers I had and no one answered. I left multiple voice mails and then finally sent an email. Joe did not call me back but instead responded only to my email. Personally if I ran a business and forgot to show up at someones house, I would immediately call them to try to fix the situation. Joe claimed someone else with the same first name called to cancelled an appointment and he had just assumed it was me without following up. He was unable to send someone out that day. Joe said he would call the following Monday and never did. After not hearing from him again, I called to let him know we would no longer need their service. He did not follow up with this email.
I went with this company due in part to the large number of positive reviews. Perhaps my project was too far away or not expensive enough for them to consider it a priority. Their lack of communication was appalling. I hope they do not treat all of their customers like this.