Tokyo Auto Repair, Smog Check & Glass

HORRIBLE customer service. The Asian lady that answers the phone can barely speak English and wouldn’t pass me the phone to someone that did. She kept hanging up on me. I took my car their last year and they couldn’t figure out my problem and their suppose to be TOYOTA specialist. I ended up taking my car to the delearship and they said the work was very amateur, Just horrible experience.

Had a bad rotor. They repaired it fairly and were very pleasant. No fussing, no BS. They simply provide quick, efficient, quality, and reasonably priced service. I also like their waiting room — nice couches, magazines, and a TV. Ask the guy at the front desk and they will provide you with movies if you want.

I usually don’t spend the time to write a business a review whether a good experience or bad experience, however, they deserve a good review. I don’t care to write a review for a business, but more for the people that run the business. There are good people that run this business and take care of this place. I have had lots of car work done here from simple oil changes that take 30 minutes to months worth of heavy engine work and they did a good job and did it at a price I could live with. I believe people in general hate taking their car into a mechanic like going to the dentist to get teeth work done, but in life it has to get done. These people have been good to me so far, so I think they will be good to you too.

I went here 2 days ago to replace a power steering hose on my car with the hose bought by me (so I was just there for the labor) and I was waiting there for about an hour and once the hose is already taken out they notify me I have the wrong hose and I need a dealer one which costs me 240 $ more. I told them if they could just put my old hose back and I’d be back with the new one later that week or next but still wanted to charge me 95 $!!! He (Mark) wanted me to pay them for taking my hose out and putting it back in. There was a big argument and I was not about to give them free money. I was forced to drive to Acura in riverside the next day and buy a part I was not expecting to buy on the budget I had. I came back with the new one and it took 2 ½ hours to install. Once I had payed I was happy I was out and never had to see them again but I was wrong. Wanting to see the new hose that was put in I see there’s a missing piece of where the hood holder is set and I was forced to drive back and ask for the part. They didn’t even give me my piece back they took it from some piece of junk they had in their back lot. Such a disgrace of a auto repair.

I went to this shop before I took my car there to get a quote on how much it will cost me to get some troubleshooting done. I told them the car was not turning over after the engine was replaced the owner (wife) quoted me $ 49.99 to do the initial troubleshoot.
I said that’s fine and I had my car towed to the location by AAA. My car arrived and was dropped off there by G&M towing.
5 minutes after the car was dropped off the owner (Owner Male) came out and asked me what was wrong with the car.
I explained to him the engine was replaced and the car would not start. He said the price will be MORE than $ 49.99 and I told him I didn’t expect to only pay that amount and his wife had told me the amount was for the initial troubleshooting. But, he was trying to charge me more after I had my car dropped off.
That really got me upset as I had already dropped off the car. The guy told me he would not troubleshoot my car and told me to get out of here. He got really upset after I asked him to reimburse me for the tow or help me tow the car back to my home. WOW! I was still asking myself, IS THIS REALLY HAPPENING?
It went downhill from there… I called the cops and they really couldn’t do anything about it and told me after the fact I will need to take him to court to get my money back. I had to get my car towed twice in one day because he refused to help me. He even told me he will kill me if I didn’t leave. I wasn’t going to leave until I got my car back of course… DO NOT TAKE YOUR CAR THERE!
Watch the video here:

I have used Tokyo Auto ever since and still love the service they provide. Mark runs a professional and tight ship. They give good prices and I have not been been let down like with some of the competitors

We took our car there for a simple tune up in prep for a smog check. 250 bucks later the car stalls, stutters, engine check light is on. When we took it back the owner, Wing I believe, yelled at us and told us the spark plugs were good. I asked him why the check engine light is on now and he got hostile with me «what are you saying?» He knew what I was saying, that the car was fine before the tune up. He refused to make things right. I would never go back there again. PERIOD.
Check the recent reviews. A few years ago… this was a good shop, the owner was an honest man. Today??? Complete disaster.

I signed up on Unilocal for the first time today to write my first review for these guys! True to prior review, these guys were great-​courteous, honest and inexpensive I had a flat tire and stopped by their shop. Everyone of staff already preoccupied with work, but quickly set aside their work to help me out. Wayne quickly identified the hole in my tire, took out the nail and replaced it with some strand and filled the tire with air All for the affordable price of $ 10. I really appreciated their help, honesty and inexpensive charge. Will be coming back here for my auto service.

so far, i have not had a problem.
I’ve send to of my cars there, and the problem was fixed… no problems.
If i run into a problem like the others… i’ll be sure to let anyone know. it kind of sucks that shops can’t be trusted. =/​
For now, i’ll keep going there and recommending people there until i become victimized.

I just noticed that they cut my spark plug wires that I just installed in September and reconnected them using alligator clips! They don’t even use real car parts here and they don’t tell you or replace things that they mess up! This place sucks so bad I wish I could shut places like this down! But for now this is the only warning I can offer. I went to another shop and told them I had problems with Tokyo and the guy told me «say no more, we’ve heard all about Tokyo» Trust me, don’t go here.

These guys are crooks. Beware hey will drive your car around on personal errands and tell you one story after another as to why it’s not ready or why the price you owe is more than originally told. Many that I’ve talked to have had the same lousy experience with this place. You have options… take your car somewhere else!

This place is awesome! I’ve been here twice in the past 5 years n it’s cheap good quAlity stuff! Mark takes are of you! He’s awesome!

Went to get an oil change with Tokyo Auto Repair (since they did a fantastic job on my brake lights — like my last review said). As before, this shop do a great job on my car. I was in and out of the shop within 20 minutes. The manager, not Mark the owner, but some Hispanic man, explained to me exactly what he did (i.e. the Honda specific synthetic oil that my Civic needed, the air filter change, etc.). I appreciated that he showed me what he did rather than make empty promises and confusing explanations like other repair shops try to pull on me. He was patient as I asked questions, and he even assurred me that I can bring back my car for any fix-​ups if anything goes wrong. That sort of guarantee and concern in their work is a rare trait for a lot of businesses (most look at customers as cash cows). I definitely recommend this place :).

Went for a smog check. In and out in less than 30 minutes. Nice, clean place. The guy who wrote me up was very curteous.

pretty good place they got things done and I’m on my way out on time, I don’t like to write much review, but they are good.