Rv Supply Center

Mike has always been good for me, but now he apparently has another person working with the customers. They pulled the «bait and switch» on me. Quoted me a price on an Remco auquajet water pump costing me $ 200.00. What, I got was a Rebel, which is an inferior model that I could have bought on line delivered for $ 130.00. They bait you with one thing, then do the switch. Mike’s front man was confrontational and inflammatory with me, kept trying to put words in my mouth, and was argumentative. Now that I have come on Unilocal,I see how many negative reviews there are.
Once someone lies to me, and being ripped off is the same as being lied to, I can’t do business with them ever again. Shame on you Mike. If this the only way you can make a profit — shame on you!

Worst experience with a repair shop I ever had. I gave them my generator to fix and after 4 months and 2000 dollars later it was finally done, only to be told «well the generator works but the lights and stuff dont because there is another part broken.» everything worked when i brought my RV in there so if doesnt now then you need to fix it. They refused to take responsibility and made me spend another 200 just to fix something that worked when i brought it to them. I would rather drive down the hill to literally any other shop. Avoid at all costs.

Attempted to obtain a refund for labor and shipping for work and parts that I never received. RV SUPPLY inflated a work order over two weeks after the original work order was typed. The only work that was completed was a toilet install and an hour worth of labor to diagnose my generator which was never even pulled out… how can a generator be fully diagnosed without being pulled out? RV SUPPLY even had the audacity to throw in the statement they are a Christian Company and would never rip anyone off. Yet, as a customer who paid an overage on estimated work as a deposit and since said work was never performed and parts never shipped to complete my original work order, RV SUPPLY has adapted MONEY FIRST, CUSTOMER LAST way of doing their «Christian» business. After attempting to obtain my refund for two weeks, RV SUPPLY continues to argue and berate me to such an undignified level of bad business I strongly urge anyone to have the work done first and THEN pay, because they will keep every nickel and even though they know I’m disabled and on a fixed income, they still argue with me and refuse to refund my money. Stay away from this business! Calling the BBB today if not resolved, simply highway robbery and using their Christianity to rip ppl off!

I have done business with these guys for three years and have been very happy with their work. The first time I had some issues with their work but they have more than made up for the bad feeling and now I have all my work done by them. I highly recommend these guys and know you will be pleased with the quality of the work.

This is the third company we have used since buying our coach last fall, and by far the most knowledgeable and helpful. We drove up from San Diego for them to install a supplemental braking system. While we were there, they fixed a couple of other things that had been ongoing issues that the other guys hadn’t been able to fix. Our next outing saw rain coming in and wetting the ceiling. Our local company didn’t have time for us, but Mike and Nathaniel made time and got us all fixed up. We are now in Nevada with a failed water pump. The local company had a «here’s what we can do, sorry it isn’t as good as what you have/​want» attitude. I called Nathaniel, he looked up what I needed and gave me a part number, so these people can order the right one. If we were going to be anywhere in Southern California, we wouldn’t go anywhere else for service.

We had two vehicles worked on this winter. The first one they had for months to work on and finish the repairs. We wanted the holding tanks flushed and new valves put on. Neither tank was flushed, both were left ²⁄₃ full (black and gray) and there was a clog in the black tank line that was never found and the first time it was used, it required 3 hours work to clear. And we were charged for this service that was never done. While it was at the shop, 25 DVDs «disappeared». They sealed the roof but left big black boot marks all over the roof.
The second unit was my horse trailer with living quarters. They were supposed to clean and service the fridge and hot water heater. They didn’t clean the outside of either. They were both full of dirt after the so called service. While it was at their shop, my heavy duty adapter and pigtail and heavy duty gage extension cord (25 feet) were stolen. I found out when I went to a show the day I picked up the trailer and had no extension cord or adapter but no extension cord was returned or replaced. That’s an $ 75 extension cord.
The management was asked directly of the RV tanks were empty and they lied right to his face. They a! so denied the extension cord was in the horse trailer. I had used that cord for three years. it was there.
You cannot trust these people and they do shoddy work, if its done at all.

I am an experienced RVer who has had many dealings with RV Dealers and their service centers. I currently own a 2014 Grand Design fifth wheel and needed some warranty work done and a second air conditioner installed.
Unlike car dealers, RV dealers usually do not have the same philosophies when it comes to selling and then providing quality service after the purchase.
I decided to come to RV Supply Center because they don’t sell RVs, they service them! This in itself provides the consumer a more pleasurable experience because the success of this business is not reliant on the selling of units, but instead the service they provide. Thank goodness, my fifth wheel manufacturer approves these guys as a service center!
I called about a month ahead and spoke to Mike and scheduled to drop off my unit. A few weeks later, I dropped off the unit and dealt with Nathaniel. He is truly a customer service extraordinaire. He addressed every issue with me at drop off and made sure that all warranty work would be addressed during the time they were keeping the unit. Nathaniel called me periodically over the course of the next few weeks to give me updates on the warranty process and the install of our second air conditioner.
Keep in mind, the RV world does not work like a car service center. The turn around time is much longer! After it was all said and done, our trailer is complete, the warranty work was all handled with quality craftsmanship, the second air was added, and most importantly, I have found a true gem. A mom and pops business that is fair, reliable, and most importantly… honest.
Thank you to Nathaniel and all the guys at RV SUPPLY CENTER!
Btw…the second air is so cold, I can cool my beer down under the vents! LOL!

Lost our sway stabilizers at the campsite. Stopped at RV Supply Center hoping they would have some available — they didn’t have a match but they were so close that they were willing to machine them to the perfect fit and without adding on a service fee. Amazing customer service — if I lived in the area I’d use them for all our regular service. Nathaniel got us back on the road and saved the rest of our trip,