Hampton Inn And Suites Hershey

This place is a dump. I am a Diamond level member of Hilton’s loyalty program so I have a pretty good standard to judge Hampton Inns by since I stay in them about 4 nights a week in various cities.
The lobby gives the impression that this is going to be a decent stay and then it all ends there. From a really weird layout (elevators are hidden on two sides of the lobby but not easy to find) to the PINBALL machines next to the elevator (tacky), I was getting a weird vibe as I was going to my room.
The room itself was disgusting. Dated and dirty. The chair for the desk was broken. The sheets and towels are dingy and grey. The bathroom had tile that was cream with a red splatter pattern… I swear it looked like someone had been murdered in there. I was completely grossed out.
The front desk suggested a restaurant next door (The Hershey Pantry) which I found out after going with their suggestion that if unedible food and terrible service is your idea of a good restaurant, then by all means pay attention to what the front desk says. SMH.
Parking is weird… parallel next to the building for Diamond members. So odd.
Breakfast was lousy. The fruit looked like it had been bought two weeks earlier. When I asked for a tray to take something to my room (I had a conference call), I was told they don’t have trays (which is a normal Hampton Inn standard item) and was given a box top to carry my food on. Yuck.
And here’s the kicker: As I was checking out, a couple entered the lobby with two of the mangiest, dirtiest, yappiest dogs I’ve ever seen. The fact that this is a «pet friendly» hotel has really hurt this property.
Pay more and go to The Hershey Hotel or drive farther and stay in Harrisburg. This place is BAD.

I had spent three night there while at a conference. Comfortable and quiet room, the staff was outstanding. I’m planning on coming back next year when I am in Hershey.

If you are booking a group trip, BEWARE of this hotel’s staff.
Our lacrosse team, playing in a Hershey tournament, booked many months in advance, but just a few weeks before our arrival, the «Sales Coordinator» cancelled our entire groups’ rooms. No reasonable explanation given which, to us, simply means incompetence.
NEVER, NEVER, NEVER again will we ever stay here. Hopefully the folks in corporate will investigate and sack the lot.

The hotel was undergoing renovation and I had one of the renovated rooms. The renovation work though didn’t impact my stay at all. The staff was very nice. The only issue I had was the breakfast. It was God awful. Inedible. I ate raisin bran each morning, as I couldn’t stomach the hot breakfast.

Stay here at least 2x yearly due to family and business commitments. Generally pleased but there are a few items that stick out. First, the free hot breakfast is a nice thing to have but it seems corners are now being cut, in years past there was a lot more choices, they even had bacon AND sausage, even home fries. Our suite was clean and comfortable but I did notice that the underside of the sleeper sofa had not been vacuumed in a while. Also not enough tissues. only in the bathroom. Need some in the bedroom and main area. Also need an alarm clock. None to be found in the suite. The computers in the business center did not work, they kept jamming up on the Hampton Inn home page. Free wifi but I left the laptop at home.
And a safety scare, my teenage son slipped and fell in the shower, luckily he was not hurt. We all noticed that the tub surface was very slippery, and dangerous.
We’ll be back, but these things need attention.

I stayed here for one night in October 2014. Thank goodness it was only one night! The hotel is VERY dated and is in desperate need of a renovation. Rooms were not very clean and there was a mildew smell in my room. Parking is somewhat a mess, too. They have at least a dozen spaces «reserved» for top tier Hilton Honors members, but those spaces block the side entrance to the hotel. Also, the hotel staff is extremely rude and unprofessional. I was in town for the Hershey Half Marathon, and when I checked in, I asked if I could get a late checkout (I only wanted 30 minutes!). I was told to call downstairs the next morning. Of course when I called downstairs the next morning they declined my request. Definitely won’t be coming back!

Our stay here was just OK. We paid for a 1 bedroom suite. It was pretty costly, but it was what we needed in size for our family. We paid extra to have the full kitchen and because of the proximity to Hershey. The proximity to Hershey was great. It is only about an 8 minute drive to the gate. The other pro for this hotel was the king size bed. It was very comfortable. The room and layout of the suite was very spacious for our family of 5. For the cons, the service and datedness of everything is something I would expect at a lower cost hotel. The tile in both the bathroom and kitchen were cracked, the tub was dingy, and the room was in need of some paint. The carpet left our socks a little gray. The refrigerator was not cold enough. We had dishes in the dishwasher when we got there and the dishes in the cupboards were not so clean. I grabbed a bowl from the top shelf and water fell all over me. The pull out sofa was just aweful. My kids are only 5 and they had a hard tim sleeping on it. The pool had a similar feel. It was just dingy, everything was dull and the jacuzzi looked like it needed a really good scrub. The hot breakfast was a nice spread and there was quite a bit of seating. It did feel like the hotel was short on staff. They could not keep up with refreshing the hot dishes. They ran out of bagels for the day. Lastly the staff seemed OK. They weren’t mean or rude, they just didn’t seem to want to be there.

Generally, a decent stay, but for the price that we paid, I’ve stayed in MUCH better hotels.
Pros:
1. Many options for breakfast, abundant seating, and it will be fully stocked until breakfast hours are over.
2. Location — very close to «downtown» Hershey, and everything we wanted to go see and do.
3. Can’t forget the Otis Spunkmeyer cookies at the desk!
4. The Hershey Pantry restaurant next door — don’t waste your time driving anywhere else for dinner — it was the best we had by far.
Cons:
1. Parking in general is haphazard and random.
2. Add to that the fact that their «Elite Parking» actually allows access to the entrance steps to be blocked, and it feels like the «Elite» will be catered to, while us «Normal» customers don’t really matter that much. Why else would you design the parking so that the «Elite» space closest to the road forces everybody to walk AROUND the car to access the entrance steps?
3. Elevators — slow as molasses — many times I took the stairs and beat my family either to our floor or to the lobby w/​o breaking a sweat.
4. As has been mentioned before, a dreary dated look with a musty smell in the rooms and the hotel itself — overall poor ventilation in general.
5. Our trip started with finding that there were 6 busloads of children in the hotel. I can tell you that they were definitely on our floor, with doors banging and loud voices, jumping on the bed all night long. Follow that up with a circus at breakfast time (that made us go explore the Hershey Pantry next door rather than eat there), and I’m glad they were only around for 1 night. Yes, not the hotel’s fault, but expectations should’ve been made clear to the chaperones.
So, all things considered, we’ll visit the Hershey Pantry on our next trip to Hershey, but it likely won’t be from the hotel next door — we’ll find a better value next time than this Hampton Inn.

A terrific value!
Checked in late and Will (or Willis, didn’t catch his name) was a big help in getting us a crib and explaining where to park, how to get to the room, etc.
Free internet, NO extra charge for dogs, super close to Hershey sites (about two miles from park? Maybe less?) and a generous breakfast buffet with fruit, yogurt, sausages, waffles, etc.
Didn’t make it to the other facilities, but for $ 130 including tax it was an excellent deal, especially since the room was immaculate, spacious, and well above what I expected.

The hotel itself was nice and clean. The hot tub was a bit murky. However not the reason for my two stars. The customer service at this hotel was awful. Which is a shame as my had a lovely visit here a few years ago. My immediate family booked out hotel through
. My MIL and my SIL booked theirs through a phone call to
. Well when we tried to check in there were all sorts of problems. My MIL had one to many rooms booked in hamptons system despite having only two confirmation numbers from
. Glenn the manager on duty was not helpful at all. In his pinion it was
fault and there was nothing he could do. After a least twenty minutes although he couldn’t cancel one of my MILs reservations through
he could cancel my families and we could take MILs ‘extra’ room. Which btw was more money then our reservation. I just don’t believe thus was the only answer and cannot believe how unhelpful management was. With the horrible customer service and check in experience my kids have decided they don’t want to stay here again. If you are going to accept
reservations you should be equipped to deal with issues that may come along with them and but be glib about it.

We came up to Hershey to visit HersheyPark at Christmas and chose the Hampton Inn due to its close proximity to the park. We had a very easy time finding it on Chocolate Avenue and parking was ample. This hotel is also pet friendly, so we saw a few dogs coming and going during our single night stay. Breakfast was great! Lots of good options, everything was hot and fresh and the attendant made sure everything was full and clean. She even brought out a prize box for my 2yr old son! The woman at the front desk was very nice and didn’t mind that my son was running around the lobby playing with the other kids. Our room was clean and there is free wifi! Most other hotels make you pay a fee for that! As a 30-​something, I appreciate free and fast Internet service. There was even a computer in the lobby that I used to print out our park tickets that we conveniently left at home.
The sheets and duvets are freshly laundered between guests and there were plenty of towels in the bathroom. The pool had great hours 8:30−10pm and there is a 24-​hr fitness room. Free USA today to read while you have breakfast too. There’s a little shop next to the reception desk with snack and drinks, which is great instead of having to dig for quarters for the vending machines.

This is actually in Hershey, PA. Not Harrisburg. Update please.
We stayed here in HERSHEY not Harrisburg. Pleasant staff, nice suite with kitchen, utensils, pots & dishes in good repair. Plenty of parking in back (we were there off season, not summer or fall). Very nice view of the golf course & trees.

I really loved staying here. It is REALLY clean! The rooms are very, very comfortable. The beds are soft with plenty of pillows and soft sheets. The bedding and towels are laundered every day (whether you want them to be or not). The staff is absolutely the BEST! The complimentary breakfast is far and away the best hotel breakfast around!
I have been on a 2 week trip from San Antonio touring Virginia, DC, Maryland, Delaware, and Pennsylvania. This Hampton Inn has been the best place we have stayed so far, BAR NONE! The price is very reasonable. The rooms are clean and comfortable. The breakfast is lavish. There is even a convenient snack bar in the lobby in case you get the late night munchies.
I am a total believer and I will definitely give Hampton Inns in other locations a try because of this one.