Sugarland Shell

I came in to get a safety inspection and I left out paying $ 214.60. They said I needed a rear tire, windshield wipers and two brake lights in the back. The tire alone was $ 140 and it was an off brand tire. I asked how many miles I get on this tire he said 55 miles I said that sucks and paid my bill. Nothing I needed was expensive but add labor and your in the hundreds. I was totally over charged the tire they put on my car is $ 60 new. But oh well you live and learn. I been going here for the last 3 years but no more.

They have always been trust worthy, going above and beyond for their family and neighbors.
A family run gas station that really focused on the community in an area that has lost touch with its communities.

Only mechanic I trust. You’d think changing the oil is straightforward, but after Sear’s Dulles stripped my oil pan drain plug by over-​tightening, Sugarland Shell fixed it. I brought it here religiously, until the one time I made the mistake of taking it to my neighborhood mechanic, where they again over-​tightened and ruined the fix.
It may just be an oil change, but Sugarland Shell knows what they’re doing. They’re straightforward, honest, explain things clearly, and the whole crew is friendly.

I agree with the previous reviewer. AVOID THE INSPECTOR AT ALL TIMES!!!
The inspector (short grey hair with earring) is dishonest. He did not inspect my brakes but then FAILED MY vehicle for brakes. I inspected the brakes and found nothing wrong with them. The inspector is a liar. He is always in a grumpy mood and I really don’t recommend taking your vehicle there. YOU WILL REGRET IT. I think they are running a racket there. They FAIL YOUR vehicle and hope you will pay them to fix it.
VERY SAD AND HORRIBLE BUSINESS PRACTICE.

Due to the nature of my business I and my drivers have to travel past this station multiple times a day. I work in the delivery business and this is our go to spot for on the fly repairs, regular maintenance, inspections, fuel etc. They are extremely professional and personable. We will continue to give this business our patronage exclusively for the forseeable future. Try them out and you’ll see what I’m talking about!

We stumbled across this place in March 2008 when we moved to Reston. We were attempting to replace a CV joint in one of our Honda Civics, which we had done successfully 3 times before, but this one had a seized nut that wouldn’t budge with elbow grease alone. My husband called around and they were the only place he could that would take our part and do the work. They also gave us a reasonable price, we thought. So we brought them our other Honda that had an exhaust leak that was only heard when you started the car. We had had most of the exhaust system replaced recently before the leak appeared. We had been to two other trusted mechanics (including my brother, an ASE certified mechanic!) — and several that it turns out that we couldn’t trust — but no one could find it. Sugarland Shell found it! A small crack in the exhaust manifold visible under our O2 sensor that closed once the engine heated up. I bought a manifold/​catalytic online and just paid for the labor for them to install it. That saved me hundreds!
We were told by Merchants in Reston that we needed new shocks and struts (Stay away from Merchants!!!). Well, we decided to have the work done at Sugarland Shell, but they turned us away saying that we didn’t need them and saving us money.
In 2009 we had a slave and master cylinder leak and while Sugarland was working on it we asked them if we needed a new clutch. They adjusted it for us and said there was life left in it — again saving us money. My car is actually there right now getting a new clutch and they wanted to know why we wanted it, had we had any trouble? I think it has started slipping a little lately and since it’s the original clutch while it was in for other repairs I wanted it done, but they didn’t think it was really necessary at this moment based on a test drive so they called first to make sure.
I’m sorry that the original poster had the problem with the idler arms. I wonder what would have caused it because we’ve gotten nothing but honest service from these guys for the above mentioned work and lots of other things (our cars are 13 and 14 years old!) and they charge a very reasonable rate. I recommend them to all of my friends. Plus, I like that being a woman who knows something about cars I don’t get a mechanic trying to talk down to me or belittling my knowledge when I go in. I can’t recommend them enough!

Stay away from this place.
My wife drove our 2000 Lincoln Navigator there for an annual safety inspection. The guy inspecting the cars is the same one that has been there for years. My wife and I trusted them until this year (I guess the economy makes everyone crazy) The guy there said we needed to replace our brakes all the way around and Both left and right idler arms needed to be replaced. if this was true it would cost about $ 1000.00 bucks. Here’s the rub, I took the car to another shop and first thing they told me was, «There is only a left-​side idler arm and it looks fine». They also checked out the brakes and said they will need to be replaced later this year or next but there definitely as enough pad to pass inspection.
I decided to have the pads replaced and the rotors turned even though they were acceptable, family safety is a very important thing.
Due to this experience I won’t even buy gasoline from this place.