Shapes Salon & Day Spa

I noticed that no one had written a review of this place in over a year, so I thought I would write a quick update.
I went back to the salon this past Saturday for a massage and was not disappointed. To be honest, the reason I went back was that they were running a 40% off sale on all services, since they had a lot of cancellations due to the snow storm we had. I figured at that rate, it was worth giving this place a try.
Esther, the woman who gave me my massage, was great. She took care of my trouble spots and listened to me throughout the massage when I asked her things or asked her to change her technique.
The salon has the dark, mood lighting you would expect of a spa. I think the only thing that I wasn’t over the moon with is that they only have one changing area, which is where all the lockers are as well. So if someone gets in there before you, you’ll be waiting a few minutes to leave.

I’ve been to this salon twice. Both times, the massage experience was awesome. And BOTH the times, as I walked out, I HAD the WORST experience with the receptionists. I mean, what is with them? Why in the world are they so RUDE? Lord, somebody save them. So, the first time, I thought maybe the receptionist was just having a bad day but no, the second time, I had a similar experience. What is their problem, seriously? This is a customer service business and people come here to relax. You are SUPPOSED to smile and be cordial and not throw the receipt on the customer with an air of rudeness and bitchy behavior. And for what? Oh my. I just came to relax and now I want to pay and leave. Why are you being so rude? Go inside, chill and get a massage, ladies! You work at a SPA! And if you don’t like your job, QUIT, find something which makes you smile, fills you with joy and makes you less of a BITCH. I had such a good massage and then as I walked out, I was greeted with their bitchy energy which clearly said they did NOT want to be there and they were not happy doing their job. Each one’s bitchy behavior was experienced at the two different times I went. I will not be going here again. A BIG thank you to the massage therapists but thumbs down to the receptionists. You just lost a customer who was going to come in every month! Boo.

I went here recently since I always drive past it and live in the neighborhood, I thought I would try it out. I called to make an appointment for a massage with aromatherapy and a pedicure and after checking out the website, was told I would get a 25% discount as a new client. The receptionist told me that I would need to bring in the coupon. I told her I was not able to print it out due to no access to a printer before my same day appointment and she told me that wasnt a big deal, as long as I mentioned seeing it, I would get the discount.
I walk in, nice place, seems clean. The receptionist greeted me and made me tea. I changed in their changing room and sat on the sofa to fill out paperwork. The door to the outside is literally right next to the sofa, so whenever the door opened, there I was in my robe. I sat and waited for my masseuse.
The massage was okay although she didnt realize that I had made an appointment for aromatherapy. It was just okay, nothing spectacular. The pedicure was just okay too, I have gone to cheaper places that do the same job though.
What bugged me the most? When I went to pay, the eurotrash at the counter was so snotty and nasty to me. She wouldnt give me the discount and had such an attitude, actually rolling her eyes when I asked like I was some peasant asking for discounts because I cant afford salon services. The manager told her to give it to me and she acted like she was doing me a huge favor. I nearly said to her «um, honey, let’s be real, you are just a receptionist, please dont act like I am beneath you» (EDIT apparently someone found this offensive and wrote me a PM saying they felt I was implying that her «job title equated her worth» no, she was acting as if she were the manager, not the receptionist, and was being incredibly rude and belittling to me-​hope that clears things up-​I am not anti-​receptionist)
Her attitude, the price for a strip mall spa and the mediocre-​just okay but can get it anywhere else its nothing special service is why I am giving two stars.
Warning if you pay with a credit card, you cannot tip on it and will have to write separate checks which is annoying as heck, I dont know why salons do that now other than it hurts their bottom line.

I have been to this location once. I choose it because I had a first time customer coupon that subsidized the price of an one hour massage.
Location: 8 — It is located in a strip mall with lots of parking.
Interior: 7 — Some what cramped. This is due to them being in a strip mall so there is not a lot of free space. It is somewhat nicely decorated. I have been to a lot nicer.
Waiting room: 7 — There is a sofa and a few chairs with some fresh fruits in the middle, water, and tea. Like stated before, its some what a small area and right next to the door so whenever someone opens the door you could be seen in your robe.
Massage: 8 — Average massage. Nothing wrong with it. Exactly what I asked for. It wasn’t quite an hour long, but close enough. I will note that half way through, someone walked in to ask the therapist a question and the therapist had to leave for a minute. That was a little annoying but not a huge deal.
Therapist: 7 — She was nice. Not someone who stood out that I would ask for by name, but nothing wrong with her. She was very professional and knew what she was doing.
Staff: 7 — There was plenty of staff there, however they seemed rushed. Overall they seemed nice though.
Conclusion: I would say it’s your average day spa. Nothing spectacular to note. I would consider going back if I didn’t want to go out of my way to a nicer spa.
Overal: 7.5

My wife is a regular client with one of the stylists here and she told me about the massage area and said I should give it a try.
I made my appointment and arrived 10 minutes early as I’m accustomed too for massages, just in case there’s some extra paperwork or things are running a bit behind.
This place is pretty darn nice though! Nothing like you’d expect from the neighboring shops.
I was shown into the changing area and given a locker, then I went out into the relaxation room. Here there were 2 strange things… First, the couch has way too many cushions it was hard to even sit down. There’s also a dining area, which seemed kind of out of place. The spa snacks were peanuts, which was a bit strange. I never really eat food that many people can shove their unwashed hands into anyways, so this was not much of an issue, just kind of bizarre.
My massage went pretty well. There was a bit of an issue with my therapist not understanding what I was telling her, but I don’t have complaints about the service. I’d try it out again.

I have been getting my hair colored and cut here for 15 years, I’ve tried other places and always came back here to my stylist, Julie. As far as the spa, it’s nice for a day spa, I’ve enjoyed every service I’ve gotten from massages, to scrubs, to tub and shower services.

Horrible service, horrible price.
I went in for my 6:00 appt to get my chest and back waxed for the first time. It says come in 30 min early to get into a robe and all. I get there at 5.45. I am waiting in the back, which is nice looking, until 6:25! They say if your late, u get charged for the hour of service, but what if there late, you should get PAID for that hour they wasted. Deff not what I expected from a nice salon.
I go to to Cindy to get my service, and she is HORRIBLE. i have red marks on my skin from where the cold wax was, and spots with internal bruising. She continually pulled in the wrong direction or didn’t tug hard enough and get stuck half way. While she messes up she would say opps and sorry but this is no excuses. Then she tells me she had never waxed chest before. WOW really!, why didnt you mention this to me earlier, id never come to this place. The waxing was very painful and not done right at all. I had sticky spots left from wax on my arm, where there was no waxing done at all. There were also places where she would wax in every direction. Not professional at all. The price tag…$ 160. Worst $ 160 i have ever spent. I would never go to get waxing there ever again.

Very poor management as is evident by the large turnover of employees.
I may not have been a high dollar client but I had been going here for over 12yrs for services of 90min massages, several prenatal massages, my Wedding party styling, haircuts and numerous gift certificate purchases. After moving to a different county I have not been able to go very often in the last few years. Last year I booked a couples massage for my husbands and my 10^th Anniversary. As usual we got into our robes and waited in the spa waiting room for our therapists. My husband was brought back to a room while I stayed seated. He looked back at me and I just shrugged my shoulders assuming a therapist would come for me next. Unfortunately that did not happen and after 15min. I went to the front desk on the verge of tears in my ROBE and inquired calmly why I had not been taken back with my husband. Once they realized their mistake they escorted me back to the spa room and said someone would be with me ASAP. Outside the door I could hear them arguing about what to do and who dropped the ball. I ended up getting a massage by myself and 20% off the service and a promise of a complimentary couples massage when we came back next. Even though I felt our anniversary was ruined I accepted the offer and remained pleasant toward the staff as I understand mistakes happen. They seemed truly sorry and I thought a redo was generous of them. Well. I went to book this makeup massage this week and was told via a receptionist since it was over a year (14months) they could not do anything. My husband and I both work and have children so we do not have a lot of free time and this was the first time in months we could get away together. The management did not even have the respect to call me themselves! They made the receptionist break the news to me. As long as they are in business they could have done something about it! They just chose not to. Sad in Loudoun

I went there for the first time yesterday to get my eyebrows done. I went on a whim during lunch, and I was pleasantly surprised that they did eyebrow threading.
The lady that did my eyebrows was absolutely wonderful — very personable and professional, and she did a great job.
So why only 2 stars? because when I went to pay for it, they charged me $ 30! $ 30! holy moly! for a 10 minute procedure. (for eyebrow cleanup, it wasn’t even shaping, but maybe they didn’t differentiate.)
In any case, $ 30 for eyebrow threading is just highway robbery.
a. This place is in the ‘burbs so rents are low.
b. It’s located in a strip mall.
c. I wouldn’t consider this place luxury, just your normal spa.
I guess they do offer you tea and they have a tray of cookies out. but in any case. I would expect $ 30 from Four Seasons, not a place like this.

This «Day Spa» is a nice attempt and well decorated inside to give a relaxing environment, however does not provide the full experience due to the limits of being in a strip mall. The entire spa is off one long hallway that goes straight back toward the back of the building. I had a massage here and the entire time I could hear talking nearby just outside of my massage room.
My initial massage was with Tracy, who didn’t try to personalize/​customize my massage. She didn’t ask me about problem areas beforehand, nor did she ask how much pressure I wanted. She did not dim the lights prior to starting, therefore the room was brighter than usual. She proceeded to talk with me during the entire massage, until about 10 – 15 minutes into it, when I told her I wasn’t going to talk anymore so that I could just relax and enjoy the massage. I also asked for the lights to be dimmed. Some of here techniques were not what I would expect for a $ 100 50-​minute massage, such as what I call «karate-​chopping» — okay if it’s a little $ 25 – 30 massage place, but not for this price. Also, during the massage, she sneezed TWICE (covered her mouth both times) and proceeded to continue the massage WITHOUT washing her hands or using antiseptic cleanser.
When I checked out and was asked how the massage was, I told them. Zoey, the manager, really tried to compensate for it. She didn’t charge me for the massage with Tracy, and asked me to come back for a massage with one of the other girls.
I had my next massage with Jessica, who took the time to talk to me beforehand, find out what I liked and where I needed focus on, and then told me her plan for the massage. She did a great job with the massage and really «felt» my body– spending more time on the places that were tighter. Her techniques were well worth the money spent. However, again, I could hear talking the entire time due to the layout of the place. Eventually, I began to tune it out as I really relaxed half-​way through my massage, but it was still there the entire time.
I think this layout just doesn’t serve well for a day spa. Perhaps some small touches to drown out the background noise would help? Maybe some relaxation water fountains? Better insulation around the doors? Move the «break room» out to the salon area, where talking at normal voice levels is not a big deal?
Otherwise, if I were spending my own money, I would go elsewhere, but I had been given a gift certificate to go there for Christmas.

The spa is OK. I think it’s a pricey but the services were good.

I’ve been to this place several times in the last four years, since it is very close to home. I am commenting here on my last experience with them which was about 4 months ago. I had bikini wax done and it was PAINFUL. I’m talking about unusually painful. Sure enough I had a lot in-​grown and it was not comfortable at all.
For a better (or I should say, excellent) waxing job, try Dessange at Tyson’s Corner.

This place is so overrated when it comes to getting a simple brazilian wax. They offer a ‘Brazilian Wax’ at $ 65, but not what you think a regular brazilian wax is. This wax only covers the front. If you want the entire waxing, you have to get their ‘Rio’ at $ 85. My waxing lady in San Francisco (where overhead is so much higher) charges $ 50 for everything, and she does a much better job.
Shapes also alternated between strip wax and hard wax. I don’t know about you, but hard wax hurts! The only good thing was that they sold a ‘bump be gone’ product (i forget the name) that works pretty well, and gives you a refreshing feeling after you’ve been waxed.
If you are looking to get waxed, you are better off going to Polished in Georgetown. Quick, painless, and clean for only $ 30.

This spa is top notch! My husband and I have been going to this spa for over a year now and we’ve never been disappointed. We’ve seen a few hair stylists, but have been seeing Jodie for the past year or so. She is always a pleasure to work with and really takes her time with you. Even when I chopped off 8+ inches of my hair she made me feel good and happy :) My husband’s favorite part is the scalp massage before your hair washing.
I’ve also had some spa treatments done there– massage, manicure and makeup application (for my wedding). Still no disappointments there. You feel like you’re in a high class spa without the painful price tag.
UPDATE: I just went in for a haircut and they’ve increased their prices again. $ 60 for a trim seems to be a bit excessive, so I may have to start searching elsewhere. Too bad, since the services have always been wonderful.

When you first enter the spa, I guarantee you will be pleasantly surprised. Considering its location in a modest shopping plaza, you wouldn’t expect this to be an upscale place. But guess what? It is.
It has that clean, refreshing smell and everything around you looks perfectly pristine. Inhale, exhale, and relax. It has a zen-​like atmosphere, assuring you that your experience here will be a pleasant and absolutely calming one. I’ve gone to this spa for various services, such as eyebrow waxing, brazilian waxing, full set nails, facials, and much much more. I’ve never left feeling unsatisfied.
They often offer you products after your service is done, but for the most part, you don’t and won’t need them. The only products I recommend are for those going in for body waxing services. These products are the «Relax and Wax: Get the Bump out of Here!» which is good for preventing ingrown hairs and then there’s the «Relax and Wax: No Scream Cream!» Let me tell you, this product… it’s a true miracle. Buy it, try it, and you will no longer be scared to go bare anywhere (really truly I do mean ANYWHERE, hinthint).
;)
So ladies (and sometimes gentlemen too), do be prepared to be pampered to the max!