Hermosa Escrow

I’ve used Hermosa Escow multiple times and have been extremely happy. They always have my back, as one time they noticed some questionable loan fees on a refi I was doing… bottom line, Debbie save me some money. I wouldn’t consider using anyone else.

Well, I never thought I’d reviewing an escrow company of all things, but I thought this deserved mentioning. Here’s what happened:
A couple day’s before close of escrow on my sale, they forwarded me a copy of the run down of costs and what I should except to receive in net proceeds after the sale. I reviewed it carefully, but noticed that the remaining loan balance was about $ 4,000 higher than expected. No big deal, I called my real estate agent (separate company) and they explained that its always a little bit off, but it will be corrected at the time of sale to reflect ‘real time’. In any case, I went to log onto my online bank account to check the actual loan balance and couldn’t get in. I knew my password was correct (using LastPass), so I found this odd. I tried using the password reset option and entered my email address and hit the button to send a reset password link to my account. However, I was notified that my email address was not registered with their system. I found this odd and assumed their website was just down, so the next day I called the bank. They tried to retrieve my account by my email address and couldn’t locate it either. Then they asked for my loan number and looked it up that way. Come to find, the email account on my loan was changed to «Michelle» at Hermosa Escrow. Wow! That was pretty bold of her — after delving a little deeper with my bank, they found that Michelle, one of the escrow officers from Hermosa Escrow, used my personal identifying information, specifically my name, SSN, and date of birth, and actually reset my account and put it under her email address. Unbelievable! They could have just called me and I could have verbally told them the balance if they needed it. I was completely turned off by her actions, and let my real estate agent know as well.