Lowe’s Home Improvement

Yet another reason to shop at Home Depot: I ordered an item online, went to pick it up and they said they don’t have it and that the order was cancelled. Good customer service would have apologized and looked for the item in another store, but not here. They also didn’t even call or email me to let me know the item was not in stock and that the order was cancelled. «Oh, she must have gotten busy» was the response. Are you kidding me!!! Customer service in the state of Tennessee is absolutely TERRIBLE and this is another place I will never shop at again.

I’m so torn on where to go with this review.
First visit was met with multiple disinterested and plainly rude employees to the point where I was wondering what the hell I did wrong. Second visit was met with people who seemed to know that some of the other employees were rude and disinterested… and they were apologetic and helpful. Third and fourth visits were met with employees that were very friendly and helpful. Thus, my initial 2-​star thoughts have escalated to 4-​stars. That’s where I’m going to go with this Lowe’s location.
They have had everything in stock that was the reason for al of my visits… and I while I was raised as a Home Depot guy, Lowe’s has really grown on me in the last year or so.
Since this location is convenient to where I currently need to be doing work, I will continue to come here everyday (and sometimes two or three times a day).

Consistently terrible service. Getting someone to help you is a chore as not a single employee offers assistance every time I have been in this store. And when you finally track down someone who isn’t dodging you when they see you coming they usually don’t know how to help you with what you need anyway. The only reason I shop here from time to time is specifically if Home Depot doesn’t have it first because that is definitely where you get better service.

Horrible customer service skills Jaquita, Home Depot took care of me though and will for now on

My husband and I found what we were looking for, but without much help. We needed help loading a 6ft. kitchen cabinet onto a dolly to take up to the register and into my car. I asked the employee whether they had home delivery & before answering he asked, «well does it fit in your car now?» I told him it barely did & he said «well ya we have delivery.» The guy «willingly» loaded it up on the dolly & we pulled it to the register. We waited 20 minutes for someone to help us load it into the car. When the guy finally came, I realized he had been eyeing us the whole time as we waited for someone to come help, hoping it wouldn’t be him. The customer service here is poor. Good luck to the next guy.

This is my favorite Lowes in the Nashville area. I moved to Mount Juliet, but still prefer to drive to the hermitage location. Most of the staff is very knowledgeable and helpful. The best person is the blonde haired woman in the lighting department. She seems to always have the answer.

I never take the time to review my experiences at retail stores, but this is an exception. I was dreading having to go to Lowes to pickup a brand new grill, two propane tanks, a large patio heater and some other odds and ends.
I walked in, immediately was greeted by an employee who directed me to Roy and 10 minutes later, I was driving home with everything I needed. They brought all of the large items up front for me, helped me load up my pickup and sent me on my way.
Very exceptional customer service, especially for a busy holiday weekend. Very happy customer!

Lots of our money go to this store. We get good advice and help when we need it. The sales folks don’t pester you which is good.

The employees here are very helpful and Lowe’s return policy is very forgiving.
Free Wifi inside the store to help with your shopping and surfing.
Thank You Lowe’s for the Great Customer Service

I am becoming a handy woman! Great help from employees… very knowledgeable!

Well I did lik shopping at Home Depot but it looks like that lowes has a much better selection… but it always having to spend money. but I guess Lowes is the place for me… friendly cashiers and staff…

Best prices and takes competitor coupons… better selections than Home Depot