Morris Broadband

My opinion is that this company charges an exorbitant amount for less than acceptable service. Several of my friends claim to pay different amounts. They say Morris charges based on some non-​standard method. Was just asked by Morris to take a short survey to get a gift worth at least $ 70 (which is less than my monthly bill). After completing the survey, I learned that a shipping fee of $ 3 to $ 7 is charged for a gift that I really don’t need or even want. It reminded me of the Nigerian internet scams.

Here we are just starting into 2016 and our first snow. Stuck in the house so guess we will just watch television nope because Morris broadband service is horrible and the service isn’t providing a signal ughhhh. They charge over 100 dollars a month for this. My neighbor has direct tv and has no problems right now. So turn off the television and attempt to surf the web nope because the wifi isn’t working good enough either. I seriously don’t know how this company is allowed to get away with this.

Constant outages and interruptions in service. The worst cable company ever.

Again I’m off today and I’m having to use my Verizon carrier to even write this post. Lol I can remember getting dialup for the first time and it wasn’t this bad. If they can’t keep up to date it’s time for you to sell. Definitely False advertising UPDATE!!! It’s 11:10 pm Thursday Jan 14 and oh I’d say 14 hours since the lol Big Update. Starting at 12 am till 6am they shut off their services to update. Guess what? The service is worse. Wifi sucks and the latency is ridiculous. Do you people even read your own complaints.

I’ve had internet since 1995 and this last year and a half has been the worst experience of my life. So slow, TV fuzzy and in and out — so happy to be moving and getting to the real world again — with all their problems, can’t wait to get back to Charter and their speeds and TV service and options. Sorry Morris, you just have not kept up with the times…

The WORST. I am counting down the days until the U-​Verse build-​out in my neighborhood is complete, so I can ditch this joke of a broadband company.
At night, the Internet is basically unusable. My 25Mbit connection drops down to less than 1Mbit, due to heavy traffic. I’ve been told repeatedly when calling up, «your area is next on the list to have its ‘card’ upgraded at our facility,» but no one seems to have a time frame for when that’s going to happen. Just, «you’re next on the list.» When?!?
(and before anyone drops the «maybe it’s your house/​hardware» card… I’m a 10+ year IT Professional and I know how to check these things… it’s not us, it’s them.)
They’re charging $ 80/​month for a 25Mbit connection that most of the time gets nowhere near that. It’s highway robbery. It really says a lot about a communications company when they have you longing for the days when you had Comcast.

The most unprofessional company I have ever done business with. I have had a tiling issue with my cable tv and they can’t fix it. You have to wait 3 – 4 days for them to show up and they tell you they will be there between 8 and 5. They think nothing of the fact that you have to take a day off of work and sit and wait for them to show up. Time to the BBB. Do yourself a favor and buy a roll of aluminum foil and duct tape it to the top of your tv for better reception. DO NOT DEAL WITH THIS COMPANY !!!

I have morris in hendersonville NC it is horrible. the internet never works right about 4 to times a week we have periods on 1 Mb down and .1 Mb up with pings around 999ms to 2000ms. I pay for 10Mb down and 1Mb up… i have complained so many time i have lost count i had even filled a claim with the FCC because nothing is being done to fix the problem. Morris wont even call me back. We need to petition them out of Hendersonville they’re charging money for a service there not providing. I have had all kinds of ISPs and this is by far the worst company i have ever had to deal with. online everyone has the same problems and yet some how they are still here. nothing has been done to fix any problems there costing the city millions of dollars. dont ever get this companies internet STAY AWAY!!! not recomended!!!

This company is a great option if you want to spend a hundred bucks a month to have a box with flashing lights. This is my first month with their service, first month in a small town, and I am simply astounded at how bad they are at what they do. On a good day — A GOOD DAY — my internet works about 50% of the time. Typically it only works for 20 – 30 minutes at a time before not functioning for about an hour. Props to Morris Broadband, surviving in this economic climate without preforming the most basic function of the company … it’s akin to a Subway surviving off coffee sales. If you’re shopping, keep looking.

I was very worried about signing up for Morris Broadband after reading all the reviews out there. But am extremely happy to report we have had nothing but positive experiences with them. We bought a house in Sylva, NC — we work from home and no internet was available to meet our needs. On the first time I called, I dealt with customer rep, Felicia. She worked and actually had lines laid for us to get internet to our house (expected 8 weeks, was completed in 5 weeks). She called and checked in through-​out the process. Felicia was phenomenal and such a joy on the phone. We had the internet and land line added and everything went smoothly. We are getting 30+ mbs which is MUCH higher than what we got with ATT while living in Asheville (and were paying for 45). I really wonder why so many negative reviews — assumption is that all the mentions of incompetence and bad service are from people who do not understand the power, or ramifications of rural internet. I am extremely happy with Morris Broadband — customer service, technicians (who had many years experience), and overall service of the internet speed etc. Yes, there are growing at a rapid pace, but are working on managing the infrastructure — as with anything this is a delicate process and takes time — not an overnight thing — people need to realize this. #VerySatisfied

I have called this company numerous times in the past for repair service usually with unsatisfactory results but today was different! The tech named Michael came out to fix my internet. First of all i was still at work when he called but he told me he would check outdoor connection and give me a call back. He called me back and said outside connection was fine and told me that mine was his last call of the day and that he would wait for me to get home from work…20 min later i made it home and sure enough he was waiting. He came in checked all outlets and could not get signal. He finally went up in the attic and found an out of date old splitter that was the culprit. He didn’t give up and was very nice and pleasant during the whole ordeal. This guy went above and beyond doing his job and I just wanted to tell someone:)

Horrible horrible horrible customer service!!! Just called to get my bill lowered as it mistakenly went up to $ 60 for 10mb, and the woman said the bill should have went up by $ 10 instead of $ 30 since we have been with them for 2 years. If you’re with a company for 2+ years, shouldn’t the bill get LOWERED? Or at least they could give us a «higher» speed. I explained that the FCC just put a 25mb requirement for broadband, and they should be aware of that, and they didn’t care! You’d think they would tell management right away. Morris, you shouldn’t be calling yourself «broadband» if you are not broadband. Even the 180mb you offer isn’t really 180mb. Your internet SUCKS! I told them I will be switching to Uverse in the next few months, and she said «make sure you turn in your modem.» This shows that Morris Broadband doesn’t give 2 shits about their customers. Morris, your internet sucks… you really have no room to have terrible customer service, especially if there’s another option out there like Uverse.

Absolutely terrible service. My internet goes out on almost a bi-​weekly basis and speeds fluctuate constantly. I’ve had 6 work orders in as many months and no one has ever come to check my line.

Horrible!!! I would give a zero if I could. After being a satisfied customer for 2 and a half years, problems started. I have been having reception and internet connectivity issues since early December. It is now Feb. 18^th and they STILL haven’t found or corrected the problem despite 7 attempts to do so. I am ready to pull the plug and go with Satellite or DSL. It is outrageous that we aren’t able to use another cable provider.

I would give a zero if I could. I pay $ 96 and change a month and this is worse than an internet service I’ve ever had. Outages all the time and I’m talking over a week. When I call they say they are having“sunspot”, whatever that is and many other excuses. Last time I was out for over 5 days and had to file a report with the BBB and the next day some one was at my house to fix the supposed «sunspot». Paying $ 96.00 a month just for cable I expect wonderful service.

Its nearly impossible to get a 1 rating but it seems actually common with this company-​I reluctantly give one star because everyone can make mistakes-​The only way I will rate a company 1 there must be multiple failures and tremendous incompetence within all phases of the organization-​The other reason I would post this is only to help anyone considering using MB to find another company-​Not only will they not provide even mediocre service but they will not be in business much longer

I contacted them in 2013 about service. They said I was 300ft to far? Well this year in July they ran a new cable up the hill not 40ft from my home. I’m thinking great I will be able to get cable and faster internet. I called and the tech came out and said yes I could get service that was in Nov. Then another tech comes out on the 17 and tells me he can not hook it up because the line needs to be underground? Well here it is a month later still no cable no lines marked to put cable. So I call to see if they can tell me when the line will be run? Wrong! They tell me that they can not give me a time or date when the service will be hooked up. I said «That s a hell of a way to run a business can you tell me if it will be hooked up this year» No the only I can do is cancel the order. I know they have us by the go nads here in Franklin, sure would be nice to get a decent company in here. I can tell you this. If you work depends on the internet you do not want to live here.

By far the most incompetent service provider I’ve ever dealt with.
Morris Broadband has terrible customer service, rude supervisors, «green» techs who have no idea what they are doing, and no remorse about their crazy expensive services that never meet reasonable expectations.
I was a cable internet subscriber on a business class internet account for the small business my wife and I run from home. We had the service for 6 months and had nothing but issues from day one. Our connection was down 25% of the time, slower than dial-​up 74% of the time, and somewhat functional 1% of the time.
Eventually, the local supervisors began to ignore any phone call or email from me, refusing to respond. I was forced to physically go down to their office, threaten filling with the police and getting our business attorney involved. Eventually, after arguing/​yelling with Morris for over an hour in front of other waiting customers, refunded every penny that we had ever been charged with them.
By comparison, our ATT U-​Verse Business account has, currently, 200 days of continuous uptime (meaning no outages in 200 days). We pay half of what Morris was charging and our upload and download speeds are faster.

I bought a property in September, and thought it would be nice to work with a local company. What a mistake. It took 3 months to get fully connected; I’m still getting the runaround on all the credits I’m due; and now my phone is out again. Internet is slow as molasses when it’s working. Can’t believe anyone could drive me back into the arms of AT&T, but that’s how it’s looking.

We moved to H-​ville in April. We have both internet and cable from Morris Broadband – we thought it would be nice to have a local company, and, there are not many options.
First bad news – the highest speed internet 108 mbyte per second, which would have been exciting, never worked. Highest I could get was 50, so I changed my service to 50. It’s actually more like 35 to 40 on most days.
Second bad news is the field service, which takes 2 to 3 days to get, and then is not reliable.
I am going to start some movement to get Time Warner into my area. Morris needs some competition