Walgreens

I visited this location today and had the «pleasure» of interacting with Justine today. She had incorrectly stocked several items in the cosmetics department and when I encountered a pricing issue at the register she said «anyone could have put that there,» in a super sassy tone and walked away. Uh, I’m pretty sure I JUST SAW YOU stocking this section about as lethargically as a sloth and texting while doing it. I’m pretty sure it was you not caring enough about your job. I get having an off day, but own up to it and make things right. The whole cosmetics department is a mess at this location. Shop at another Walgreens.

I have used this pharmacy many times for myself. My son is one month old, this is the first prescription I’ve filled for him. When I went to pick it up, they said they didn’t have it under his name but they have one under my name. I didn’t have one so I knew it was for my son and that was not a problem. But just to make sure, I asked what the med was for, and she said it was for me, and I asked if it was for infants. And she said it was for (repeated my name). That doesn’t seem right or safe. I told her never mind just give it to me and I’ll look up the med myself.
Because I got that attitude, I was done with that conversation, I could tell she also got an attitude and then told me to «just hold on then.» And helped three cars before coming back to me and saying yes it’s for my son, not me. And then the pharmacist got on the speaker and asked if I had any questions. Pharmacist was very nice!

It was 9:52 pm. I needed to get a prescription filled. I’m driving up eastern and I call Walgreens. The voice prompt said they’re closing at 10. But on a hope and a prayer, I connected to a pharmacist anyway. Cecile answered with «how can I help you be well today?» Clearly she has not been toiling behind the counter all day as her manner was cheerful, crisp and pleasant.
In a defeated plea i asked if there’s a chance in hell that I could get a script filled. She said get here as quick as you can and I’ll take care of you.
I pull in a few moments later and she reaches for my prescription without saying a word. After all, we had already connected on the phone. With a smile, she asks for my insurance and efficiently clicks me into the system. Then she hustles to the med isles and starts to her thing. It’s now after 10 pm.
Then another employee walks over to the screen and spots trouble — rejection! «Do you have another form of insurance?» And «may I see your card again sir» come in rapid succession. Both answers were unfruitful. «Let me call your insurance.» I feel a little imposing now as this is not the kind of gig where they get OT.
Cecile fills my prescription anyway — just in case. The pharmacist gets off the phone and says «you’re good.» You have an outdated card. Another should be coming in the mail.
Moments later, I’m on my way. The manager has to let me out and the lights go out as I exit. Money!!!
Great job Walgreens! It’s not easy to create that kind of experience for your customers.

I still haven’t set up my computer and printer at home so I need to scan a couple photo to email a friend and their photo center is not capable to do so. That’s was a bummer

My dog just had surrey so needed a hot compress. Went to the pharmacy to ask which one they recommended and Dr. Roesenthal came out and picked it for me and even double checked for the right size. Excellent customer service especially for such a busy guy. I strongly recommend this drug store.

I love this walgreens. The staff are always friendly and accommodating. The pharmacist personally took care of a glitch in my prescription for me and had my prescription ready for me the same day a correction was made to it.
Love this store!

standard walgreens, employees are nice and helpful at this location.

Not the usual Walgreens we use for our perscription needs but was in the area and decided to drop off and wait for my perscription. The lady at the counter was helpful and my meds were ready in less than 15 minutes. Also was able to get a free 2 liter of soda because they forgot to ask if I needed my flu shot.

Walgreen’s is brilliant. I scanned my prescription for refill this morning using their iphone app and just received an email to say it’s done all in the space of one hour. Brilliant customer service :)

Walgreens is not only the pharmacy of my choice but a great place for me to pick up little things like razors, face wash etc… Without having to deal with big box stores like Albertsons or Smiths. Overall, their staff is very friendly and their pharmacists are to!