Tropical Smoothie Cafe

So came during happy hour today & one of the employees was taking some lady’s order while she was scratching her lip with her false nails then started scratching her head too! She then finished taking the lady’s order then went to the back to make her smoothie without washing her hands or anything even after handling money! So disgusting & when I got my smoothie it tasted like peanut butter?! But I didn’t order anything with peanut butter. On top of that the customer service is ehhh. Overall I’d rather just go to Jamba & I would save your time & do the same rather than come here.

This place sucks bad they have horrible customer service just so who ever knows if they plan on making a delivery they took always 2 hours telling me it would take 45 mins bullshit!!!

Person wrote «be back in 10 minutes» on the door while this place is supposed to be open 24 hours. Sat in my car and waiting almost a half hour and the person never arrived. This is RIDICULOUS. Either you need to have better staff that can manage the store by themselves or stop being cheap and hire more people. Never going to this location again.

Starting off… I’ve never been a huge fan of tropical smoothie. A lot of their smoothies just taste like there is nothing but powder added. Usually though I cave if I’m craving a smoothie because most of the places have very fun and friendly employees. This location I’ve been to a few times and I always tell myself I won’t be back. They’re very inefficient and love to take their sweet time. I stood in line once for 6+ minutes. Just to order my drink and even longer to receive it. Just a bunch of high-​school kids that have no urgency. I also feel they’re over priced for such little portions. I prefer to go to Jamba. They’re very efficient and do what they can to make your experience top notch.

Came here at 10:30 on a wednesday. Waited 20 minutes just to have my order taken. Only one guy was working. Waited another 15 minutes to get a wrap and smoothie. The owner of this place is pathetic. Hire another employee!

This is the third time I’ve been here, the first two times were during the day around 4 pm, which I didn’t think to do a Unilocal review. Tonight It was around 11:30 pm that I rolled through.
I ordered the Acai Berry Boost, which I just have come to love, it really wasn’t a long wait and the guy who made my smoothie was very pleasant, even asked me about my car when I was about to leave.
Very pleasant experience, after reading other post I guess I was expecting something different but it wasn’t any longer than waiting through a wait at a traffic light.

i love tropical smoothie.
this is the only tropical smoothie that always makes my smoothie taste the way it suppose to.
plus they always make my food nice and hot.
tonight mariah m. helped us and she did a wonderful job. thank you!
this tropical smoothie location is 100% better then the one on boulder hwy.

Ordered delivery of A smoothie and a flatbread. I live 3 miles away. Going on an hour wait

Updating my review. Apparently the early mornings on weekdays is the ONLY time the service is on point here. I’ve now frequented and different times (afternoon, early evening, etc.) and I always wait in line FOREVER. Even with just one or two in front of me, the wait is painful. I often see people walk out of the place because the line is moving too slowly.
The employees don’t greet you as soon as you walk in. Instead, they continue working in the back and it takes a while for anyone to say «boo» to you. One of the most annoying things is them taking my order, but then taking other orders right after me and make all the smoothies at the same time. So, essentially, I’m receiving my smoothie at the same time as two or three of the customers who stood behind me. This is extremely frustrating when you’ve already waited in line for a while. My suggestion would be to take one order at a time, complete that person’s order, and then take the next one. This keeps the waiting system fair.
I’m a very frequent customer here but I’m probably going to give up. Too much of my time is wasted.

Like all franchise smoothie businesses you expect the same tasting smoothies around the nation with little change in décor.
That’s what you can expect at tropical smoothie, however the difference is the staff. Seriously this location has Horrible Customer service. I waited for 10 minutes with no one else in the Resteraunt while all the employees looked at me and continued «working» in the back. They said «be right with you» yet the jokes and laughed and wipes cutting boards down. Iam a small business owner, your customers come first. The owner needs to clean shop and hire better employees. This waiting time and lack of desire to provide good quality food service is crazy!

Generally a good spot to eat. Not sure what is wrong with this location. Order 1^st time delivery. Super excited about it since it’s close to work and I didn’t have to leave to get food… 4 $ delivery charge. Ordered at 12:30… 1:15 lady calls and asks if I received my food yet… Nope! She said that they guy was on his way… Ok… 2:15 still no food. I called at 2:30 and was just going to cancel… I was super busy at work or I would have called way before and just canceled all together… By this point I was so hungry that I was to the point of not even being hungry anymore if that makes sense. The lady said he was 5 mins away. Ok so I ordered my food at 12:30 and I didn’t receive it until finished eating at 2:45 …insane! Oh driver expected a tip. Sorry no tip for you.
2^nd experience we had a girl from the office go pick the order up. 3 people ordered. 3 sandwiches and 3 smoothies. All 3 sandwiches had mold on the bread!!! Are you freaking serious! Again with this place. Ok. So I called the store. No answer .the recording said to Leave a message. No I’m not going to leaving a message. So I called the delievery line and the girl there tells me that she is not located at the actual store where they make the food, which I figured. She was very apologetic and took my info and offered to comp our future meals at a different location. I have always had really good experiences at all other locations. not sure what the deal is here. :(

I generally like this chain. Their smoothies as pretty good and semi-​healthy. But this location isn’t worth setting foot in– by far the worst service I’ve ever experienced.
The first time I stopped by, the young lady working was standing outside chatting with her boyfriend for over five minutes before coming inside to 1) ignore me and 2) proceed to screw around in the kitchen for another five minutes before acknowledging my existence and rudely taking my order. What?! Awful!
I have returned a couple times since then, for convenience sake, and each time the service has been horrendous– it seems that every person they’ve hired shares the same sullen, rude attitude. It’s a shame– despite my love of smoothies, I won’t be returning.

Wow. I am floored.
Went in on Mother’s Day for a fast bite before an appointment we had at 11:00, got into the store about 10:30. There was ONE COUPLE in front of us who got smoothies and meals which the girl was already working on when we walked in. Our order did not even get taken until 10:45!
There was only one girl taking orders and preparing them, a line forming behind us. Several times a guy poked his head out from the back and never once came out to give her a hand.
I felt a little bad for the girl, but is this any way a business should be ran?!
Not only that but I was over charged and given the wrong wrap from what i ordered. I didn’t bother with it because once we got my order I already had to wait at the front for her for 5 mins because she forgot the fruit cup, I wasn’t waiting any longer. Also my smoothie (a smoothie I’ve had several times) tasted horrible and flavorless!
So much for a quick bite to eat.

Terrible service. The only thing this place has going for it is its open ²⁴⁄₇.
2 pieces of chicken in my $ 7 sandwich. Cool. Changed the recipe to less chicken and they also raised the prices.

This cute little smoothie shop is truly like an oasis in a desert. It’s right down the street from my house and across from my work and one day my husband and I just decided to give it a whirl. We were NOT disappointed! They have a massive menu and a huge selection that is sure to satisfy any fruit lovers taste buds. They currently have a flavor called the ‘Avocalada’ that is a limited time flavor but HOLY MOLY it’s utterly delicious! My husband and I both ordered smoothies and wraps and sat in to enjoy our decadent lunch together. The employees were very nice to us and even gave us extra chips! How cool is that?! I highly recommend this place.
To the people complaining about the wait… everything here is handmade and the portions are generous. It does get busy and have it’s rushes at certain times of the day so if you don’t have time to wait, I’d recommend waiting until after work. Like any place, the service you receive is (generally) a reflection of your own attitude. Give this place a try if you’re in the area, you will not regret it!

Smoothies are great, but the service is horrible. Every time we go here they always seem short staff and always have something wrong with their food service (eg. food out of stock or kitchen out of service). On top of that, I’ve been in line for a little over ten minutes and two customers have already walked out because of the long wait and the other one was annoyed because they charged her something they didn’t have in stock.
xUPDATE — Its been fifteen minutes, I’ve been second in line and still haven’t ordered.

Horrible staff and service. Over 25 minutes and still no smoothie. Staff was talking about how gross and smelly the food was. One stated «I am afraid to serve this food because it stinks so bad». Had to get a refund and seemed to be bothering the employee that was trying to leave and socialize with friends.
Stay away

I recently discovered the wonderfulness of the Island Green. Kale and spinach make me feel like I am having something good for me. Generally, this is a great location in the morning on the way to work or in the evening. This is NOT where you want to go midday.
Took daughter and her friend there at 2pm and that was mistake. There was a pretty serious line of 5 people in front of me and at least 10 people in the room already having ordered drinks. I would say that we easily waited over 20 minutes to get our drinks and the order was wrong b/​c the cashier keyed it in wrong. Also, someone stole another person’s drink. Felt bad for the manager (ish) guy who had to make another drink. If you see a line, try back another time. Smoothies are too time consuming to make when there are too many people in there.

I love tropical smoothie, so when this one opened up I had to go. The staff is nice. Smoothie and sandwich was good. The only dowside was the music choice. It was club music. Don’t get me wrong I love hip hop, but it doesn’t go with the typical Tropical Smoothie vibe. I felt like dancing after my meal. I don’t feel like I’m at Tropical Smoothie. On the other hand the throwback music, reminded me of the songs that I hadn’t heard in a while. The staff appreciated the music, you could hear them singing along. At least they are happy.
In the end, I would come back again.

I wouldn’t have known about this place if it wasn’t for my boyfriend. I have been passing it for weeks but never noticed lol.
After they gym my boyfriend said lets get a smoothie I told him there’s no smoothie places over here he said to me, did you Unilocal it? So I did ! ;) The number I got was only for delivery service but she gave me the number to the store so I could get the exact location. We had already passed it by kid take as we were driving home. Flipped a U turn and went back. Tucked next to Game stop and Sally’s in the target parking lot on Stephanie.
This store has a more modern look then the other Tropical Smoothie locations I’ve been to. While the others have a more beachy look, this one does to its just different, more modern and brighter. A lot smaller so im sure it can get packed.
We had the pineapple delight because they were out of mangoes. My usual order is mango magic because it’s my absolute fav. The cashier informed me they were out of mangoes since they place their orders on Wednesdays they sometimes run out of fruit the following Monday or Tuesday. I told them to order more mangoes since it’s my favorite fruit. She agreed and said she mention it to her manager.
All in all the store is new and clean and the staff is friendly and fast. Our smoothie came out minutes later. It’s was refreshing and yummy and the perfect way to end a great workout. I’m glad they’re in the Henderson area. Seconds from galleria close to home and on my way home from the gym. I know I will be a regular here. Now only if we could get a boba place on this side of town ! I would be the happiest girl :)