The UPS Store

The store has new owners and they are awesome! They are very helpful and friendly.

Keep in mind, this is only my experience. I use this location because it’s close to my supermarket and my home. I WILL NOT use this UPS store again. From the very beginning I’ve noticed a general unfriendliness that seems to stem from the owner. Curt, snide replies to easy questions and a general feeling that they could care less about your business. Ok, you win. Taking my business elsewhere.

Very disappointed with this UPS store. They supplied misinformation and when we called to speak with the owner, she coped an attitude. Whatever happened to the customer is right! No apologies. Wonder how long this store will be in business with such poor education of their industry and lack of customer service. Choose another location to ship your mail or package.

The UPS Store can be a valuable neighborhood friend… if you are in the right neighborhood. We have had both good and bad experiences, depending on which store we went to and when. And, that’s the problem. The UPS Store gets 2 stars from us because it lacks uniformity of excellence in the vital areas of customer service and cleanliness.
The business of a perfect stranger should be as welcome to a shop owner as the business of a «regular» customer. Some Owners forget this basic rule of business.

Great store… Earl and Cameron know their stuff… very helpful! Earl is always eager to help and find the best solution for the consumer. Recommend this store and it usually smells like fresh baked cookies in there!!!

Really? A free standing UPS store and you can’t handle accounts nor carry shipping labels… This is not the only UPS store that doesn’t do it either which is really frustrating… They refer me to go home and do it from my computer, it makes no sense why the store can’t have the capabilities to do so.

The service at this location has gone downhill considerably over the past few months. I wanted to buy some large boxes from them and the young associate at that counter refused to sell boxes to me… it was only after my insistence that they sold me a cardboard box! Incredibly rude.
In the future I will frequent other locations. Absolutely unprofessional.

I called numerous UPS stores to help me create a RS3 label. NO location knew what I was talking about and did not want to help. I called Earl at this Windmill and Pecos location and he was ready to have me come in to help me out with a RS3. He was so helpful and quick to assist. I do a lot of shipping for my business and am so happy that I have found a UPS store that is here to help! The best UPS experience I have ever had !!!

After the leaving the UPS store in Pebble Marketplace, I drove to Von’s for a money order. Coincidental there is a UPS store in the Von’s shopping center. I decided to see if all Henderson UPS stores are customer unfriendly. You know, telling you in a rushed way that they don’t do money orders after 2 PM, when it is 2:15 PM, one person serving customers, etcetera (please read my review of the Pebble Marketplace UPS store).
Although this location does not sell money orders, they greeted me when I walked in. They directed me to the nearest place that sells money orders. There were three employees helping customers. And the store was organized and clean.
The fact that I gave the Pebble Marketplace UPS one star, and this location three stars shows that I take customer service seriously.

Usually quick service even with a line of customers with odd requests. Always seem to have at least two staff members on duty and willing to help.
Staff answers questions well.
Be aware that you’ll pay much more for basic postage services than at the good ol’ USPS.
Also, several other UPS store locations in the Vegas area provided good service too.