The Tiger Lily Flower Shop

To begin… I was a customer over 1.5 yrs ago and after picking out a prom boutineer and wristlet that I felt was one of a kind, I decided to go back this year to duplicate the order BUT not receive the HORRIBLE treatment by the onsite employee and then after emailing the Owner, Debbie per an email address given to me via an employee. However, I have yet to receive a call or returned email to explain why her business has lost my business and others as I am learning from many who used to go to this florist. Since the owner chose not to call or respond to my email, I felt it necessary to tell people to BEWARE of this business. About 2 weeks ago I went into the florist and was somewhat greated by an employee who did not operate the front desk or computer according to what I understood of her. She went to the back room and briefly spoke to another female co-​worker and what I learned was AND TOLD…‘can you sit and wait, she is at lunch right now she will be done in a little while”. ARE YOU FOR REAL??? Sit and wait? To begin, I was already sitting and waiting as I am disabled. I quite loudly said so the person in back may hear me «first I don’t wait on anyone who is taking their lunch and too busy to assist me, so if she does not come out in a minute from lunch, I guess this business does not need my repeat business.» I decided to give her a minute and she came out after about 3 – 4 minutes, washed her hands and then with an attitude «how can I help you?» We explained we have been there in the past, wanted similar purchase and she went on to say she could not get it in the color I needed and was NOT pleasant to work with for possible alternative flowers, so we left. Found wonderful Florist called Garden of Eden on Pecos and Windmill and even went out of their way to order even though at her financial loss to gain my business.
Now. I decided to contact owner of Tiger Lily to explain the lack of customer service in her business and to this date, no contact has been returned to me. Well, says alot these days… so I thought I would help steer others elsewhere if you so chose.

Unable to attend the funeral if a family member after much research I chose this florist after being advertised as award winning. After speaking with Sal I sent a detailed email that I wanted a large version of their white garden with a crystal cross add 3 white roses and they guaranteed me that like the white garden on line the basket would have a peace lily. I requested a picture prior to them sending it. The cost $ 154.00. The first attempt had no roses and no lily, for white flowers they used small mums on long stems and two carnations. $ 154 arrangement and they put $ 3.00 worth of mums and carnations. I complained, they called the arrangement back, I spoke with Madison who spoke with manager rather than replacing mums/​carnations with roses and adding a small peace lily they replaced the white garden all together and sent a larger peace lily with the cross jammed in and stuck 2 roses in it and still charged me $ 154. I feel cheated and as an out of state customer I would suggest that you find another vendor because they do not know what they are doing or care about the out of state customer. I would not have known what my family received if family had not sent picture me a pict and once they have your $ they do not care.

I am writing this review based on flowers that my husband has sent me recently and in the past. I’ve never been inside the shop. The bouquets and flowers are always so beautiful and fresh when I receive them. The arrangements are creative and so pretty! Taking a star off because we notice that the flowers seem to wilt and the arrangements die quicker than when he orders them online from, let’s say, FTD or 1800 flowers.

Awesome place. Fast order delivered in the time frame they said it would. For sure coming back great business

I have used this place a ton of times over the past several years. Never had a problem and they always sent very high quality flowers. Can’t understand why anyone had issues with them. I only use them, nobody else.

Great customer service and excellent product… I called last minute to order my wife an arrangement for our anniversary and they were able to accommodate and deliver in time. My wife loved them! Will definitely order from them again!

I got almost everything I needed here to do some practice centerpieces for my upcoming wedding. Very helpful and a happy hour discount to boot!

They’ve always been great for me – friendly, on time, and keep my info on file for ease of repeat business!

I recently ordered flowers for my Mom for her birthday, the day before Valentine’s Day — from the Tiger Lily on Rainbow. I asked for peonies and tulips. When I saw the flowers 2 days later, the peonies were almost dead. I contacted Tiger Lily and they apologized profusely. They also said they would send her a new arrangement, but it would take a few days because they were completely cleaned out to Valentine’s Day, which I totally understand.
They called me again yesterday and told me they had spoken to my Mom, asked her what kind of flowers she liked and that they would send an arrangement today. They did just that and the flowers are amazing and beautiful! What great customer service! I will definitely order from them in the future and recommend them to everyone that I know.

The worst company to deal with. Ordered $ 225 Valentine bouquet to be delivered
They never delivered. My loved one was devastated that I ignored her, not my fault theirs

Absolutely rude staff, unhelpful and seemed irritated by three questions. My order was small, plain and honestly quite unappealing. I was embarrassed when I saw it. I will never order from them again. To spend $ 30.00 for an undecorated, 1 carnation wrist corsage is absurd. I could have made that myself for $ 3.00.

Today was my anniversary. I called this morning for a delivery of flowers, explaining that my girlfriend leaves work at 3 and I wanted her to experience the moment at work for a while before she had to leave. The delivery came exactly at 3, despite the fact that they are literally across the street.
The cost was just short of $ 100 and the offered me $ 10 off for failing to deliver it on time.
I will never use their services again, not for these prices.

Review as recipient: Tiger Lily provides some of the most beautiful and unique flower arrangements I have ever been fortunate enough to receive. They use a mixture of flowers and no two arrangements are ever exactly alike. I don’t think I’ve ever received anything in a typical vase, but rather in tall glass jars or shallow pots. Their work really is magnificent.
Review as sender: Unfortunately, they have a policy that requires an order to exceed a certain dollar amount to qualify for delivery, even though they charge for delivery. Makes absolutely no sense and therefore the reason for a mediocre rating.
Expect to spend more than the average florist, but upon delivery (if you qualify) the arrangement is sure to impress.

Called from far away to order flowers for a funeral. I was able to pick the arrangement from their website. I only took a star off due to their high prices. Kathy was great on the phone. Delivery was on-​time and the arrangement was perfect.