Terrible Herbst Lube

Manager was a complete a****** my car got scratched out my mirror got nothing on the machine no apologies just complete room that never go there.

Truly lives up to the name «terrible». $ 30 for a dry wipe across the dash. The only thing that kept this from 1 star is the outside looked nice. Besides that, the C up holder was sticky, debris still on the vents and seats… I asked for my money back. The assistant manager offered for it to be redone, but it could have easily been done right the FIRST time (since I was the only car in the place) –so I declined. I will do a better job with my eyes closed.

I highly recommend going here for all your auto needs– maintenance, repairs, whatever! The manager Kerry won’t bullshit you and try to squeeze your wallet dry… And this is so nice because I’m a woman who knows nothing about cars or cost of repairs! I originally took my car to Carmax because my check engine light had come on. They wanted to charge me almost $ 200 just for labor and a diagnostic check!!! And I have an extended warranty! So I took it to Kerry, and he did it all for free! Which is what I thought most places do for diagnostic checks. It turned out to basically be a computer glitch within my system– which he fixed still with no charge. I will never go anywhere or see anyone else again as long as he is around! Amazing customer service!

Came here to get my oil changed and car washed. Upon arrival I was greeted by alex who took my car into the shop. He was very friendly and explained several different packages to me. He changed the oil top the fluids off and filled my tires in less than 20 minutes. Everyone was very helpful and friendly. Next I went to get my car washed and the service was also great there too. Everyone here is very friendly and cares about the customer. I would recommend this place to a fried.

I ALWAYS come here with my car wash voucher after getting my oil changed at the location on Eastern & Serene. They sure are great at what they do, quick and effective! Nothing like a full service hand wash.

Best people ever! My car didn’t pass smog but they gave me a free quote to fix it within 20 minutes. I took it to 2 other places for estimates and their price was by far the lowest! I really appreciate their honesty and making this a pleasant experience!

Idiots. Make sure you get what you pay. I have the month plan and they give me the chip wash, I have to ask for a towel to dry car. on top of that there is no urge for good service, like ignoring you or don’t want to work. Do they want business?

Never an issue with the oil change guys but once again a service issue with the idiots at the carwash. The manager Jerry felt that they had no responsibilities in a paint chip that did not exist before I brought my car in for a wash. This is now the second time they have done something to a vehicle. Shame on me for even returning and giving them a second chance. Complete asshole and completely unprofessional as a manager. Was more worried about throwing his chest out and trying to pretend to be a tough guy at all 5 foot 6 instead of taking care of something responsibly. Guess there’s a reason he’s my bitch and I pay people like him to do things.

Honestly, I can’t complain about my experience here. I think it was the quickest line I’ve gotten in Vegas by far. Although there wasn’t coffee offered or donuts like most places, it was clean and everyone was friendly. (I dont eat donuts anyway :))
The prices are reasonable and the line techs were not pushy sales people.
If your in a rush, go here. You can even get your car detailed in and out. This is a quick and dirty way to run a must needed errand.

This location is the BEST!!! Fast, knowledgeable and cool staff… highly recommended

Quick and friendly service. Andrew knows what he is talking about and is really concerned for the well being of the customers and their cars!

This is a full-​service car wash, but I’ve only used the automatic «exterior wash only» option. The actual car wash is as good as the automatic at any other Terrible’s I’ve visited in the valley, but I’m Unilocaling this location to give a shoutout to the awesome, friendly attendants here! No matter what day I drive in for a wash, there’s always someone nice on staff to greet me and get me through the wash bay. Thanks a lot for the courteous service, I’ll be back again soon!

I drive all the way from Silverado Ranch to this location for full service car washes.
There is also a self service wash and an oil change facility on the property, and gas pumps and convenience store too.
Pretty much everything you could need car wise and their employees have always been pleasant.

I usually love this place but today I had bad service. The workers and manager were more interested in talking than working and as a result my car took forever while other vehicles came later and were out sooner. When I mentioned it to the manager he made an excuse and did not care. But he was the one yapping and keeping my technician distracted.

I’ve been taking my car to this location for oil changes for years. I’ve always appreciated their efficiency and honesty. Today, I learned that they offer many more services. I was able to have my brakes (pads and shoes) replaced at this location. They have extremely reasonable rates (the best rate out of the 5 shops that I called). I recommend this location for anyone who needs work done on their cars. They are friendly, honest, and skilled mechanics.

Always get great service and they’re pretty fast (faster than Jiffy Lube). Pricing is the same as the rest of the industry.

The low grade is for the self service car wash. Nothing to do with the lube, but there was no option for the self serve.
Major beefs: no tire cleaner, cold wash water and very little soap. I thought this may be a problem specific to the location at Nellis and Charleston, so I chose to give them another chance. Nope… just as bad here in Green Valley.
I don’t recommend using Terribles for self service car washing unless the above beefs don’t bother you.

Went in for an oil change. Quick, painless. The oil package offers a lot for a reasonable price.

I took a chance and stopped here to get a quick oil change. I was pleasantly surprised.
First, the entire process took less than 30 minutes from arrival. Second, the price was excellent. Third, you get a free car wash and fountain drinks/​coffee just for purchasing an oil change.
My service was done by Kerry, and I cannot recommend him enough. He was nice, knowledgeable, and didn’t find things «wrong» with my car like other places tend to. Great experience all around!