Pei Wei

While the food here is pretty decent, the last few times I’ve been here the service has been really slow for both takeout and dining in.
I brought my brother from out of town here for a quick dinner and when we arrived the place was not too busy but there was a good amount of people waiting for takeout orders. We sat down and waited literally 40 minutes for our food to be served to us. I’m not sure what the problem was but it was as if the cooks were making one dish at a time. Almost everyone in the dining area also waited that long for food to be delivered to them and there were quite a few complaints. The servers offered no explanation or apology as to why it was taking so long and customers started walking out. The employees at the register actually began telling people before ordering that it was going to be a while, causing many people to not even bother. It seemed as if they only cared about getting the takeout orders taken care of first, but even when there were no longer any takeout orders to be filled, the service was still ridiculously slow.

If you are on a tight schedule and looking for somewhere quick to dine, I would not recommend this location.

I wanted to update my review to 5 stars. I really love this location. Super friendly, knowledgeable staff. Every time I order takeout they are great. The spicy chicken salad is my favorite. I’m also very partial to the orange iced tea. One of my favorites in town. I also really love that they have all the allergen info on line and you can order online — makes things so much easier. Life/​lazy hack. When I need rice for a dinner that I’m making — I almost always order it from here. Super cheap and very easy. You are welcome.

This place is greedy! They are very light handed when it comes to giving out the right amount food! It’s like they are trying to save the food for the kids in Africa but don’t really give it to them because they’re to cheap to satisfy their customers!

Food was pretty good. We had Mongolian beef with fried rice and sweet and sour chicken with brown rice. Also added 2 crab wontons which were actually very good and side of noodles. Next time I wanna try the lettuce wraps.

First timer here and I’m disappointed. I witnessed them mess up a couple online pick up orders (wrong items, wrong person, forgotten items) while waiting for mine … I should have checked my bag too. All of our items were present but my Kung pao chicken with fried rice ended up being orange chicken with brown rice. It’s «just» a dollar upcharge, but it was still an extra dollar for an item I did not receive. Supervisor (I’m assuming) was scolding employees about paying attention to what they’re doing. Food tastes decent, but not sure if it’s worth $ 8.69 per bowl plus up charge and tax. Not sure if I’ll return, either. Panda is across the street, costs less, good customer service, and you get the same amount of food or more. Just disappointed

Came here with my younger cousin, didn’t know where to eat at. We ended up here at Pei Wei hearing from friends that it was good.
The atmosphere is nice and relaxing, I can picture it being a bit loud when business picks up. The seating for this place is big.
Staff was nice and had a warming smile when being greeted. Cashier helped out with ordering since it was my first time here. They all seem busy doing something when no helping customers.
I ordered the Beef Lo Mein and crab wontons. The beef lo mein was decent. The noodles and veggies were awesome as for the beef it was a bit dry. As for the crab wontons it’s not as good as other Unilocalers say, but that’s just me. For an appetizer I received the wontons after my meal which was weird.
All in all I give this place a three and a half stars overall. I will be coming back again to try out their other items. Who knows maybe my rating will change when i come back again. ^_^

I went here for a work lunch. I have seen this chain all over, but I never really stopped anywhere. There are wok entrees (a protein of your choice and a sauce and style — spicy, Thai, honey, etc. with brown/​white rice or lettuce), noodle dishes, salads, spring rolls, soups, and sushi rolls. Basically it was a widespread of Americanized Asian food. I got the spicy Pei Wei chicken with lettuce. It was pretty decent, a little too saucy, but overall satisfying. This is not the most authentic place for Asian food, but it’s cheap, fast, and tasty enough.

I love the variety Pei-​Wei offers from Sushi, to Hot & Sour soup! This visit I tried their Light Chicken Lettuce Wraps. I was able to request Teriyaki sauce for the chicken instead of the Kung Pao. I also tried their Crab wontons which were delicious with the sauce. Their edamame appetizer is a great little add-​on. I also ended up trying the Spicy tuna roll as well and those were very good! I will keep coming back its such a great healthy lunch or dinner option. Also, they offer gluten free entrees.

Probably great food, wouldn’t know because the customer service at this location was very poor. Walked in at 6PM to place a take out order. No one in line, great! Placed my order and took their offer for some free water while I wait. Fast-​forward 20 minutes and the place is starting to get a little busy. The take out and dine in lines are taking all of the attention of the two employees working behind the counter.
These two were on top of their game, right before servicing me that is. Everyone else that was waiting when I walked in had been all packed up and sent away with a smile. Not me. I saw my food was up, sitting on the counter where the cooks push the orders, getting colder (no lids) as each minute passed. Five minutes later and several customers serviced without either employee ever checking to see if any food was up. I was there first, right? Why does my food have to sit and why do I have to wait another 5+ minutes when I have already been there for 20?
I was pretty upset at this point, but insanity didn’t set in until the third employee, (supervisor, or manager, I assume due to attire) came from the back to help out. I was happy to see her and she immediately started to direct traffic. She pointed to the customers waiting, making sure the other two employees didn’t stop taking orders, then she started to pack my food. The phone rings and that’s when it went from bad, to worse. She stopped packing for me and spent at least another two minutes, or so taking a complete phone order. Why not just place that little guy on hold and finish packing my two tiny dishes? I don’t even need a bag, just the food! I’m so close to it! I wanted to walk back and grab it myself! I mean, I already paid, so technically it was mine, right?
Anyways, when she finally packaged my food, she asked me if I need chopsticks, etc., and I calmly asked if she was the manager. I told her why I was upset and that I just wanted my money back. I explained it thoroughly and the only comment she made was that I could take the food, which I did not.
I doubt that this review will stop anyone from eating here. I mean, surely the food is good and what I am complaining about wont make you sick. However, if you are someone that feels strongly about good customer service and that the customer is always right, then maybe you will think twice before spending your money in a place that doesn’t care about you.
I will now never eat at a Pei Wei, or a PF Changs. And I will make sure that everyone I know hears this story.

My experience was pretty good here the other day. I took my family here after a long day of work and errands. It’s not a restaurant in the fact it’s a condensed version of P. F Chang’s China Bistro. So what that means is you self ser