Jimmy John’s

I ordered a sandwich with no tomatoes and it was delivered with tomatoes. I called in to have them remake and resend it, spoke with Manager Larry Walters. He said he would remake and resend it, no problem. 10 minutes later it shows up and its the wrong sandwich. I called back and have never had such a horrible customer service experience. Instead of trying to solve the problem, Larry was more interested in arguing with me and trying to «prove he was right.» Numerous times I asked if he was going to remake my sandwich and he just kept arguing with me and asking «well where is your reciept.» I’ve left feedback on their website and am anxiously waiting for a response back.

As a visitor from out of town we were planning to eat at another establishment a few doors down but really wanted to try something else.
We were greeted by friendly employees and fast service. Our meal was just right!
Will definitely return.

Lawrence hit the nail on the head in his review. Ryan was a total Richard, as a friend of mine would say, LOL (sorry to anyone named Richard).
We ordered lunch from this location because the location closer to our workplace was impossible to get to with all the road construction happening. I decided to drive a few minutes extra and come here. We ordered and paid online, so all I had to do was pick up my order and be on my way. My friend ordered chips, which were not in the bag. I didn’t realize I didn’t have them until I got back to our office, which was about 15 to 20 minutes away (lunch break fully over by the time I got back). I called the store and spoke to the manager, Ryan. I asked him to refund the chips back on to my friend’s card since I didn’t get them. He said that the only thing he could do was put her down for a free bag of chips the next time she came in, which would be never, considering she doesn’t live or work nearby. I tried to reason with him and he replied that it’s completely against store policy to issue refunds, and that he would get in trouble. I asked to speak to the manager, and he said he was the store manager. So, uhhh, Ryan, make an exception. We don’t want to pay for a product we did not get. He told me to call corporate and gave me the number.
Out of principle alone I called and spoke to the area franchise coordinator and she said she’d speak to the store management about better customer service, but could not guarantee they’d refund my friend’s money.
Over $ 1.25, and some pretty crappy customer service, JJ’s has lost my business. Not even just this location, but in general.
The pickles are good, the sandwiches are delicious, and there is some very quick service, but I am not a happy customer. This is what happens when you don’t do the right thing, Jimmy John’s…

Ordered sandwich for delivery as we did a couple weeks ago. This time though we only ordered one sandwich instead of several. Curiously this time we were out of delivery range (which was basically across the street). Could it be because we only ordered one sandwich this time? Only the manager mikey knows for sure! And its too bad because as transplants from hawaii we just discovered jimmy johns and love the sandwiches and would have been regulars with generous tips. Auwe (shame on you) jimmy johns!

One star for thier butthole… Theyve been delivering food within thier 2 mile radius… I call to get a delivery and they tell me only half a mile radius… I go down to pick up my order and ask questions amd the manager Ryan was a total dick. Rude and outright useless… eff this place. Never going back there again… Back to port a subs…

Great service. Six minutes from order to delivery at my hotel room. Food was delicious. Wish there was one where I live.

I usually order delivery and I get exactly what I order, but today I ordered deliver for my boyfriend & i and his «totally tuna» was given to him as an original «vegetarian». I order a vegetarian every time add roast beef & sprouts. Mine came out perfect, but we were disappointed that his sandwich wasn’t even close to what her ordered. This time it’s 3 stars, always double check before you deliver!

Jimmy Johns is IDEAL for lunch or when you need a quick bite. They offer likable sandwiches at reasonable prices. In comparison to other sandwich shops, Jimmy Johns is not the best nor the worst. Service is fast, convenient and best of all, this store is extremely clean. Customer service is great. This Jimmy Johns location is a great example of how great customer service can earn you an extra star.

I have no complaints. As advertised, the subs are prepared ridiculously quick. Preparing food so fast, you would expect mistakes; however, I have yet to encounter one. They handle special orders perfectly.
It’s very clean every time I go in! This is a huge plus!
Prices are decent. Not amazing but also not anything to complain about.
Customer service is also decent. I wouldn’t say it’s a highlight, but none of the associates are ever rude.

We were out shopping for a new phone at Verizon and needed to use the restrooms. So we walked in the staff was friendly. Made eye contact and greeted. The bath rooms were on point, cleanest bathrooms we have seen.. I can only imagine how clean the kitchen was. Next time I’ll have to try a sub.

I will not order from this location again. I called them back last delivery because we had 2 sandwiches with burnt bread and they did nothing but justify why the bread was burnt! The management is clearly lacking customer service skills. Today I gave them another chance, they sent my order out for delivery before I was done completing it! I’m highly upset that not even a discount was offered it was changed full price and yet again justified that the Odets are out in 2 minutes. As a customer I want my order to be correct, not burnt and great customer service and I did not receive such things!

Apparently I’m out of their delivery zone, being only 2.5 miles away it seems hard to believe.
Other than that, jimmy johns is a great-​quick sandwich shop. However, this location fails at customer service and quality.

2 for 2 trying to eat Jimmy Johns at 815 at night on a Sunday and don’t get to eat it, Subway wins!
Both times we go in and they tell us they have no bread and they close at 9, with laughs as they say it. Site says 10 you might want to update for courtesy. Though you tell me you close at 9 how can you have 4 people behind the counter and still say you have no bread, (that’s a waste of payroll and money lost just standing there chit chatting) but yet you have a driver going to deliver food while we are walking in.

First time trying this place and the bacon tasted like feet. Had a very funky after taste and looked like the pre packaged microwavable kind and it didn’t help that it was cold. I understand it was a cold sub but the bacon looked raw.
I will not be back. Makes subway look good

Ahhhh Jimmy Johns. Lately I’ve been wanting to eat this all the time. I usually grab jimmy johns from the UNLV Maryland location because it’s close to work when I need something fast on my lunch break. After dreaming of a veggie club all day my boyfriend said we could stop by after the gym. Although they weren’t as fast as they usually are here, mostly because their was a family of 5 ahead of me. I still appreciate good customer service and the fact that they added hot peppers to my boyfriends sandwich at the last second. Even though they took a few extra minutes the sandwiches are always so good. The bread, the mayo and ingredients. I don’t even miss the meat on the veggie club but every sandwich I’ve ordered I enjoyed. Italian night club, bootlegger club and turkey club are all delicious. I love how they display the ingredients they use. Good mayo, grey poupon mustard, hot peppers etc. I’m convinced it’s the delicious bread and Mayo they mayo the sandwiches so good, it really makes a difference. Just don’t leave without a pickle. Even if your boyfriend asks you if you have pickles at home. Yes I have pickles at home but the pickles here are fricking amazing!

Super fast deliveries and tastes great!
Portion sizes are also perfect in my opinion. Highly recommended.

My Jimmy John’s addiction is one I hope I never break. We always get the #12 (turkey) and the #13 (veggie) sandwiches and they’ve never disappointed… EVER.
I don’t know what kind of crack they put in the mayo, but it’s something awesome, that’s for sure.
The bread is outstanding and we’ve even bought the day-​old a few times and brought it home to put in the freezer. Awesome to make garlic bread for pasta dishes with!
The service at every JJ’s is always great (barring one experience at the Lake Mead Parkway location) — but this one is particularly friendly… so even though I have one a little more convenient to me… I’ll still go the extra ½ mile to my Sunset JJ’s 9x out of 10.

I kept seeing a few people at working bringing JJ’s for lunch. I finally decided to give it a try after recieving a flyer in the mail. Sometimes I go through these phases where I’m obsessed with certain types of foods. Right now, on my cheat days it’s sandwiches. I went into JJ’s and ordered «The Bootlegger.» I handed over my debit card and after one swipe the «sandwich artist» handed me my order. I don’t know how I feel about that. Although you want fast food, it just gives you that feeling like: «Was this already sitting here from a refused order?»
I don’t know. I felt awkward in that place. There was nobody in line, and I felt rushed. Plus, one of the employees was just standing there while I was being rung up staring at me as if he was waiting for me to leave. I’d only been there for 2 minutes! Makes you think of those movies where a robber is in the back holding someone hostage and they say, «OH SHIT – here comes a customer! Get rid of her quick or I’ll kill you.»
While I was ordering I asked if I could have specific stuff like cheese for example and she explained there’s only one kind. All of a sudden my sandwich was in my face. It was just handed to me like «BAM! Now get out!» No words – no nothing. What if I said I was allergic to something, or decided that I wanted to change my bread choice — or didn’t want the sandwich all together. (Then it will be sitting for the next person – haha)Weird. I was a little disappointed by lack of choices to put on my sandwich. Maybe I’m just spoiled by options. When I got home I put my own dijon and regular mustard, some horseradish, onions, salt and pepper. If I have to add my own condiments to a SANDWICH — 2 stars only. Plus — they were really weird. Those Jimmy kettle chips were the bomb, tho!

Based on my recent visit:
10/​29/​2013 at 12:10pm
Worst possible service ever from Order Taker Kristen.
I’ve been craving some Jimmy John’s for over a week now and when I saw their sign today I decided that I knew what I was going to have for lunch. I pull up to a crammed parking lot and manage to find a spot close by.
«Ahhh» the sigh of relief when I make my way to the establishment. Being in such a wonderful mood I walk in with anticipation of cheerful greetings (which is what I love about this company) but to my surprise I get a stare.
«Hello», «How are you?», or «What are we having today?»… none of these phrases were said. I was about to walk out but wanted the sandwich so bad! So I bared a grin and told the girl what I wanted.
«That it?»
O.o «Excuse me?»
«Is that it?»
I was beyond peeved but my mission was to get a sub regardless of service. I told the girl no onions and I had to read the register to know my total because she didn’t say. I handed her my card and waited there for my receipt.
Waiting… waiting… (I think I heard grass grow)…
«Oh you get your receipt when you get your food»
She never asked me if I wanted it for here or to go so I grabbed my sub and left the building. I don’t like to review a place unless it knocks my socks off or pushes my buttons. This place really pushed my button.
I will try this place out again but not for a while. I hope the next time I come here things will be better, because I really like their food and the location is near my school.

Fast, fresh, convenient, tasty, and comparable prices to Subway.
My #1 choice is the roast beef (Big John’s). I usually don’t like white bread, but the French bread here is pretty hard to pass up.